CWS-CARES Facility Search & Profile - Retrieving issue – UPDATE

To all SPOC’s and Technical Contacts:

UPDATE – Facility Search & Profile is now experiencing issues with respect to retrieving Homes and Facilities for LIS and FAS. CWDS is working with CDSS to restore connectivity. This issue only affects the Facility Search & Profile tool.

Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required:

CWS-CARES users are advised to not use the Facility Search & Profile tool until the issue has been resolved.