California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance

To: CWS/CMS SPOC and Technical Contact in Alpine County:

The California Department of Technology (CDT) has scheduled maintenance beginning on Thursday, June 6, 2019 at 10:00 PM and concluding on Friday, June 7, 2019 at 7:00 AM. Users at the listed site may experience a nine-hour interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWS-CARES Service Desk at 1-855-292-3444.