CWS-CARES Scheduled Maintenance on August 3, 2019| 10:00 AM - 11:00 AM

To CWS SPOCs and Technical Contacts in Santa Clara and Tulare Counties:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, August 11, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed sites may experience multiple interruptions, up to ten minutes each, in connectivity to CWS/CMS within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.