CWS-CARES V0.4 Production Release – May 18, 2022 5:00 PM – May 19, 2022 5:00 AM

All SPOCs and Technical Contacts:
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.  The release activity is planned to begin at 5:00 PM on May 18, 2022, and conclude at 5:00 AM on May 19, 2022.  During this scheduled outage, users in pilot counties will not be able to access the CWS CARES RFA application.
The purpose of this release is to improve the performance of the CARES RFA process with the addition of two (2) RFA Key Performance Indicators (KPI) Measurement dashboards and enhancements to RFA features.
RFA KPI Measurements Dashboard
Access has been provided to two (2) new RFA KPI Measurement dashboards:

  1. Time to approve a standard exemption
  2. Time to approve a simplified exemption
These dashboards can be accessed through the RFA KPI Reports hyperlinks on the home page.  The dashboard includes a link to additional information regarding the methodology to calculate metrics in the dashboards.
The following enhancements (including those recommended by Pilot County user feedback) will be implemented with this release:
  • Application Overview – Progress boxes will display for training, background checks, and assessments.
  • Application Submission – Progress indicator bars have been added and display the completion progress of the hard copy application submission.
  • Application/Relation “Other (specify)” text field – Special Characters and text over 15 characters are now allowed.
  • Help Link – A Service Desk static page for the Help link' CWS-CARES Service Desk' has been added.
  • Save – Users now have the ability to save an application that is In-Progress.
  • Background Check – The ability to delete erroneously created Background Checks has been added.
  • Documents – The ability to delete documents.
  • Relationship to Applicant – The option of “not listed” has been added.
  • County of Jurisdiction – This field will no longer be mandatory.
  • Application/Child Desired section – A response is no longer mandatory for the question “Has child or NMD been identified, Is child or NMD currently in your home.”
  • Application – The following fields are no longer mandatory when creating an application –
    • Address
    • City
    • Zip Code
    • Phone Number
  • Gender – “Not Provided” has been added as an option.
  • References Page – Reference information fields now display in logical order.
  • Licensing History – Licensing history is now required for secondary applicants.
  • Validation error – A validation error will display if an RFA Worker, Clerical Worker or RFA Supervisor enters a date of birth for a minor child that makes that child an adult over the age of 18.
  • Currently Married field – Details will collapse if they do not apply.
  • Application – ‘N/A’ has been added as an option for the question ‘Do you Own, Rent, or Lease? (SE-54).
  • Background Check – Background Check will be “Cleared” before submitting for approval.
  • Application – Default answers pre-selected as "No" will be removed, and the required field in the foster care info tab will remain on application submission.
  • Background Check – CLETS will be added as an option.
  • Education – Highest Level of Education will no longer be a required field.
  • Activity Tab and Background Check – DOB will no longer be a required field.
  • Income – This field will now auto-format as income is entered.
  • Phone number – All phone number fields now allow proper formatting (XXX) XXX-XXXX.
  • Names – This field will now accept special characters to hyphenate names.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for the CWS-CARES. CWS-CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
  • Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
  • Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
  • Aggregates information into a report to recommend approval or disapproval of a resource family application
Action Required
RFA Pilot County users review new features in the CWS-CARES Production Environment.
All Release Notes including information for this release can be found here: