Issues with IE 11 Browser Accessing CARES-Live - UPDATE
All SPOCs and Technical Contacts:
UPDATE: The CWDS Office has scheduled to end the support of the IE 11 browser for the CARES-Live application.
Starting with CARES-Live Release 2.8.22.1 on March 16, 2023, CARES-Live users will start to see a banner notification message (on the login page) informing users that support for the IE 11 browser will be discontinued on March 30, 2023, and CARES-Live users will have to switch to another browser.
Starting with CARES-Live Release 2.8.23 on March 30, 2023, users will no longer be able to login to the CARES-Live application using the IE 11 browser. Users will be instructed to choose another browser. Also, a link to open CARES-Live using Microsoft Edge browser will be provided.
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The CWDS Office is receiving reports that users are facing issues accessing CARES-Live Application with the Internet Explorer 11 (IE 11) browser. Currently, the CARES-Live team is working to resolve this issue; however, we recommend to use another web browser (e.g., Chrome or MS Edge) to launch the CARES-Live application as a workaround until the issue is resolved.
Additional information will be shared as we receive new updates.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The CWDS Office has scheduled to end the support of the IE 11 browser for the CARES-Live application.
Starting with CARES-Live Release 2.8.22.1 on March 16, 2023, CARES-Live users will start to see a banner notification message (on the login page) informing users that support for the IE 11 browser will be discontinued on March 30, 2023, and CARES-Live users will have to switch to another browser.
Starting with CARES-Live Release 2.8.23 on March 30, 2023, users will no longer be able to login to the CARES-Live application using the IE 11 browser. Users will be instructed to choose another browser. Also, a link to open CARES-Live using Microsoft Edge browser will be provided.
__________________________________________________________________________________________
The CWDS Office is receiving reports that users are facing issues accessing CARES-Live Application with the Internet Explorer 11 (IE 11) browser. Currently, the CARES-Live team is working to resolve this issue; however, we recommend to use another web browser (e.g., Chrome or MS Edge) to launch the CARES-Live application as a workaround until the issue is resolved.
Additional information will be shared as we receive new updates.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.