Join OSI! CWDS is Hiring a Service Desk Manager
Child Welfare Digital Services is looking for an experienced Service Desk Manager, classified as a Data Processing Manager II. The position includes the opportunity to work on a wide variety of technologies while providing support to the Office of Systems Integration, Child Welfare Digital Services (CWDS) project Service Desk unit.
The newly created Service Desk Manager position has been established to plan, organize, and oversee the efforts of the service desk team that will support the new system used by county social workers across California. The selected candidate will be responsible for leading the day-to-day operations of the Service Desk, delighting our end users, and meeting or exceeding service levels. The Service Desk Manager will effectively communicate with customers, solve problems and work in a fast-paced environment. The candidate must be able to manage their time effectively and work independently with minimal supervision.
Be a part of California’s largest, most innovative project, the spotlight of national focus as government changes the way it does business.