California Department of Technology Service Desk Bulletin – Firewall Maintenance June 14 | 1:00 AM – 4:00 AM

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, June 14, 2020, beginning at 1:00 AM and concluding at 4:00 AM.  Users at the listed sites will experience a five-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.  The listed sites are:

  • 9150 Imperial Highway, Downey, CA  90242
  • 1400 S. Grand Ave, (Los Angeles County LRC), Santa Ana, CA  92705
  • 1400 S. Grand Ave, Santa Ana, CA  92705

 
In addition, all Virtual Private Network (VPN) users throughout the state will also experience a five-minute interruption of connectivity to the CWS/CMS application. Server Based Computing (SBC) will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.