Training and Implementation Update

On October 10, the Training and Implementation teams presented an overview of the CWS-NS approach to training, and showcased a demonstration of their web-based training tool at our Quarterly Stakeholder forum. The team is currently busy developing training materials for Intake, CALS, and Case Management digital services. Future training development will occur for the Resource Management, Court Processing, Eligibility, and Financial Management and Administration digital services.

Counties and tribes are responsible to deliver training to their staff, therefore the project will deliver Train the Trainer sessions. Each county or tribe will be able to determine which training method fits their organization’s learning-style and preference. The goal is to provide a variety of training materials that meet a variety of training needs. Materials can also be customized to meet an organization’s specific business processes. The county will receive the entire set of training tools during the Train the Trainer sessions, including:

  • Traditional instructor-led training (ILT) with instructor and user guides along with a robust online training environment where users can practice real-life scenarios.

  • Web based training (WBT) that includes New System orientations with professional voice over narration and closed captioning for the hearing impaired.

  • E-learning courses that are SCORM compliant to allow counties with Learning Management Systems (LMS) to upload and track training statistics.

  • Job aids, user guides, and desk aids with step-action tables, new concepts and printable PDFs.

  • Demonstration videos comprised of brief 2-3 minute demos on specific functions that provide users step-by-step guided instruction.

The goal of the Implementation team is to get these digital services out to the counties in the most efficient way possible while meeting the unique needs of each county. One of the ways they plan to do this is by offering a single point-of-contact between each county and CWS-NS throughout the life of the project.

The team will continue to solicit and receive feedback from the core counties on training products in an effort to build training tools that allow the user to navigate the features of the New System with confidence. Please sign-up for the CWDS Newsletter to receive future updates.

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