Scheduled Outage of CWS/CMS and CWS-CARES Applications for November 10, 2019- REMINDER

To all CWS and Probation County SPOCs and Technical Contacts:

REMINDER – The CWS/CMS and CWS-CARES applications will not be available during the Preventative Maintenance (PM) Window on Sunday, November 10, 2019. The PM Window begins at 2:00 AM and concludes at 6:00 AM.

The California Department of Technology (CDT) will perform an upgrade to the CWS/CMS production systems during the Preventative Maintenance (PM) window on Sunday, November 10, 2019. The PM window begins at 2:00 AM and ends at 6:00 AM. The CWS/CMS production application will be unavailable to all (direct access or remote access) during this maintenance window. There will also be no access to the CWS-CARES application during this same PM window.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email atServicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.