Status Update on Intake Digital Service

This week, CWDS executives are briefing county stakeholders on the project’s Intake Digital Service, one (out of five) service that is currently the most advanced in development.  Intake is the beginning of the process where a case worker would decide how to respond to information provided through a hotline caller, such as an allegation of child abuse.  In designing the new system, product owners and developers are working with county users to create the most effective interface to streamline workflow. To date, project staff have conducted more than 300 interviews with county users to help iterate and refine versions. The graphic below gives an update on the development of the new Intake Digital Service.



Image: Slide 19 from the CWDS Legislative Quarterly Report. Click above to open the March 29, 2017 PPT presentation.