User Research Drives Good Design

At CWDS, one of the ways we develop good design is through good user research. The User Research and Design team has been working hard over the past year to ensure that the working needs of our state and county users are met with new product design.

The team has interviewed over 100 state and county workers to discover first hand design opportunities to address our users’ long-standing and emerging needs, pain points, and strengths. The team has also conducted over 75 usability tests to learn how well users respond to new designs. From this user research, and discussions with CWDS service managers, the team drafted the Design Experience Values— a user experience promise of what the New System aims to deliver.

The team focuses their research and design on the needs of each digital services team to ensure a reliable, responsive, and intuitive user experience, while considering cross-team and holistic needs. They also collaborate with core county stakeholders during design development, where they respond to feedback and periodically share progress through solution demonstrations.

To learn more about the team's approach, see the Design Team Wiki and sign up for the CWDS newsletter to get future project updates.

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