Video: CWDS Intake Service Manager Wendy Christian on New System

As a 20-year veteran working in the child welfare system in Sacramento County, Wendy Christian is leading the Intake Module solution to create a system that will streamline the Child Protective Services hotline and investigations processes.  The Intake Module covers the spectrum of Emergency Response – from the time a report of child abuse comes into the hotline through the work done by a CPS social worker to investigate these allegations of child abuse and neglect.

At CWDS as Intake Service Manager, Wendy and her team are working with county users across the state to create the most effective interface to streamline workflow.  To date, project staff have conducted more than 300 interviews with county workers to help iterate and refine versions.  In the video below, she describes her work on the new system.