CWDS Service Desk

For the CWS-CARES Application, the CWDS Service Desk is available 24/7/365. For each of the ITIL processes below, the CWDS Service Desk created a High Level and Detailed Design plan that specifies all the procedures and work instructions that are necessary to perform the process.

For CWS-CARES Support, please call the CWDS Service Desk at 855-292-3444 or email servicedesk@cwds.ca.gov
 

Process Plans (Click on link to download a PDF)
Incident Management Detailed Design Plan
Incident Management High Level Design Plan
Knowledge Management ITIL Detailed Design Plan
Knowledge Management ITIL High Level Design Plan
Problem Management Detailed Design Plan Final
Problem Management High Level Plan
Request Fulfillment Detailed Design Plan
Request Fulfillment High Level Design Plan
Service Desk ITIL Detailed Design Plan
Service Desk ITIL High Level Design Plan