CWDS Customer Support

Welcome to the CWDS Customer Support Page. Below you will find helpful information on how to contact us for your customer service needs. 

CWDS Service Desk

The CWDS Service Desk is available to assist CWS-CARES customers 24-hours a day, every day of the year. Team members are knowledgeable about all aspects of the software, as well as any potential challenges users may encounter. Below you will find the email address and phone number to contact the Service Desk.

Phone: 855-292-3444
Web Portal: Pending

CWDS Customer Relations Team

The CWDS Customer Relations Team is available to provide customer service to both CWS/CMS and CWS CARES system users. The team is available to respond to questions and help connect users with the appropriate resources to assist with child welfare activities. There are dedicated support staff assigned to specific regions of California. Click here for a map of the team assignments.

The CWDS Customer Relations Team is available between the hours of 7:30 AM - 5:00 PM, Monday to Friday. Contact the team at the following email address:

About CWDS 

CWDS is a collaboration of state and local government agencies dedicated to building a new child welfare information system that responds to users' needs while maintaining the best standards for security and data integrity. Our Child Welfare Services - California Automated Response and Engagement System (CWS-CARES) will allow child welfare workers to better ensure safety, well-being, and permanency of children at risk of abuse, neglect, or exploitation.

We are developing the CWS-CARES incrementally, using Agile software development methods and free and open source software. Our goal is to provide a system with a more intuitive user experience and new capabilities not provided by the CWS/CMS, LIS, and FAS legacy systems.