Cares Live

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230
 

CARES-Live Hotfix Release 2.8.11

CARES-Live Hotfix Release 2.8.11
2/25 Thursday 6-9pm
 

Open CANS Assessments for Closed CWS/CMS Cases

CARES SPOCs:
A known issue has been identified that some CANS Assessments that have an “In Progress” status have been found to exist even though the CWS/CMS case is closed.  In the event that a CANS assessment is “In Progress” when a child welfare case is being closed in CWS/CMS, it is highly recommended that the caseworker login into the CARES system and “Complete” the CANS Assessment.  A CANS assessment left “In Progress” may lead to future data quality issues such as inadvertent modification of the CANS or incorrect reporting numbers.
Action Required
Review the attached Job Aid entitled Add, Edit, and Delete a CANS Assessment Job Aid that is located on the Implementation Portal/Learning on Demand/Job Aids (https://cwscms.osi.ca.gov/Portal/Digital-Services-Implementation-Portal/Guides#top) that will assist in this effort.

 

CARES-Live Training Environment Documentation

To all CWS, Probation SPOC’s and Training Coordinators:

The following CARES-Live Training Environment documentation is now available on the CARES Implementation Portal:
  • CARES-Live Training Environment Services Offering
  • Training Environment Request for Access Exhibits C and D (Request for Access / Questionnaire)
  • Training Environment Users Guide
To access training environment documentation on the Portal without logging in, please click this link: CARES-Live TRN ENV Docs
You may also log onto the Portal and click ‘Tools and Documents,’ then click ‘CARES-Live TRN ENV’ to access the training environment documentation.

Action Required
All requests for access to the CARES-Live Training Environment should be submitted to the Customer Relations team at: OSI_CustRel@osi.ca.gov

 

CARES-Live Training Environment Service Offering

To all CWS and Probation Training Coordinators and County Directors
The CWDS Project is excited to provide the Access to the CARES-Live Training Environment’ Service Offering. Statewide rollout of the CARES-Live Training Environment will be July 15, 2020 to August 5, 2020. To request access to the environment Training Coordinators must complete and submit two documents: The Request for CARES-Live Training Environment Access (Exhibit C) and a Questionnaire (Exhibit D). Requests submitted on or before July 15, 2020 are to be sent to OSICWDSTraining@osi.ca.gov to be processed as part of the statewide rollout. Requests submitted after July 15, 2020 are to be submitted to CWS_CustRel@osi.ca.gov and will be processed on an ongoing basis as received.


Action Required: Contact the Implementation Training Team via OSICWDSTraining@osi.ca.gov if you need additional information and have questions.