Cares Live

CARES-Live Scheduled Maintenance on June 26, 2021 | 12:00 AM – 4:00 AM

ALL SPOCs and Technical Contacts:
CDT and CDSS will be performing network maintenance activities on Saturday, June 26, 2021, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 12:00 AM and conclude at 4:00 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 4:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
 

CARES-Live 2.8.13

CARES-Live Outage

CARES-Live 2.8.12

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230

CDSS LIS Server Maintenance (May impact CARES-Live Facility Search)

CDSS LIS Server Maintenance: During these daily maintenance windows, users may experience connectivity issue impacting CARES-Live Facility Search
Tue 0100-0130
Wed 0100-0130
Thu 0000-0100
Fri 0100-0130
Sat 0100-0130
Sun 2350-2400
Sun 0100-0130
Mon 0000-0230
 

CARES-Live Hotfix Release 2.8.11

CARES-Live Hotfix Release 2.8.11
2/25 Thursday 6-9pm
 

Open CANS Assessments for Closed CWS/CMS Cases

CARES SPOCs:
A known issue has been identified that some CANS Assessments that have an “In Progress” status have been found to exist even though the CWS/CMS case is closed.  In the event that a CANS assessment is “In Progress” when a child welfare case is being closed in CWS/CMS, it is highly recommended that the caseworker login into the CARES system and “Complete” the CANS Assessment.  A CANS assessment left “In Progress” may lead to future data quality issues such as inadvertent modification of the CANS or incorrect reporting numbers.
Action Required
Review the attached Job Aid entitled Add, Edit, and Delete a CANS Assessment Job Aid that is located on the Implementation Portal/Learning on Demand/Job Aids (https://cwscms.osi.ca.gov/Portal/Digital-Services-Implementation-Portal/Guides#top) that will assist in this effort.