For Your Information

CWS-CARES USERS RECEIVING INTERMITTENT RESPONSES WHEN PERFORMING A QUERY IN FACILITY SEARC

To all CWS and Probation SPOCs and Technical Contacts:

The purpose of this communication is to inform counties that some users may have experienced receiving intermittent responses while querying in Facility Search.

The primary issue had to do with a problem with LIS connectivity which has now been resolved. Users should now be able to query and receive results as expected.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.