On April 5 the CWS-CARES Implementation Training Team held a pilot train-the-trainer session for a group of Intake Core County Trainers at CWDS Headquarters. Participants included training coordinators from Butte, Fresno and Ventura counties. The 4-hour course provided an opportunity to enhance user relevance through County feedback and review of the CWS-CARES training approach and materials. The feedback collected at this session will be used to refine the training materials and provide the best learning experience for all CWS-CARES users. For more information on training and implementation activities, visit the Digital Services Implementation Portal.
As the project gets ready for Snapshot to roll out to core counties in upcoming months, CWS-CARES has assigned Implementation Leads to each region. Implementation Leads will provide hands-on support to help counties and other stakeholders prepare to use the new system. For this Snapshot release, each Implementation Lead will work with a region to help guide stakeholders through the key activities, prepare for training and act as a liaison between counties and the project. All of our Implementation Leads will be working together and sharing information across regions for a holistic statewide view on implementation activities. For more information, please visit the Digital Services Implementation Portal.
The CWDS Implementation Team is preparing for Snapshot, the first major CWS-CARES release. This tool allows staff to search CWS/CMS data for people and their past child welfare history. The team hosted a series of web conferences in January to kick off implementation activities with the State, county, and tribe organizations. These important sessions covered an overview of the Snapshot tool, logistics of the rollout, implementation services provided to organizations, key contacts and resources, next steps, and a brief Q&A. Ten regional sessions were conducted. Invitees included staff from the California Department of Social Services (CDSS), county directors, SPOCs, technical contacts, and trainers. Implementation Leads (IL) will prepare stakeholders for this change and serve as liaisons for the project. Stay tuned for more updates by subscribing to our newsletter and following us on social media.
On October 10, the Training and Implementation teams presented an overview of the CWS-NS approach to training, and showcased a demonstration of their web-based training tool at our Quarterly Stakeholder forum. The team is currently busy developing training materials for Intake, CALS, and Case Management digital services. Future training development will occur for the Resource Management, Court Processing, Eligibility, and Financial Management and Administration digital services.
Counties and tribes are responsible to deliver training to their staff, therefore the project will deliver Train the Trainer sessions. Each county or tribe will be able to determine which training method fits their organization’s learning-style and preference. The goal is to provide a variety of training materials that meet a variety of training needs. Materials can also be customized to meet an organization’s specific business processes. The county will receive the entire set of training tools during the Train the Trainer sessions, including:
Traditional instructor-led training (ILT) with instructor and user guides along with a robust online training environment where users can practice real-life scenarios.
Web based training (WBT) that includes New System orientations with professional voice over narration and closed captioning for the hearing impaired.
E-learning courses that are SCORM compliant to allow counties with Learning Management Systems (LMS) to upload and track training statistics.
Job aids, user guides, and desk aids with step-action tables, new concepts and printable PDFs.
Demonstration videos comprised of brief 2-3 minute demos on specific functions that provide users step-by-step guided instruction.
The goal of the Implementation team is to get these digital services out to the counties in the most efficient way possible while meeting the unique needs of each county. One of the ways they plan to do this is by offering a single point-of-contact between each county and CWS-NS throughout the life of the project.
The team will continue to solicit and receive feedback from the core counties on training products in an effort to build training tools that allow the user to navigate the features of the New System with confidence. Please sign-up for the CWDS Newsletter to receive future updates.
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