Intake

Intake Sprint Review

Intake held a sprint review on Sept. 7 to discuss their progress on the project. Click here to view the presentation slides.

Intake Solution Demo: Sandbox

At today’s Quarterly Stakeholder Forum, Intake Digital Service Manager Wendy Christian and Intake Product Owner Jeff Dent gave a demonstration of the newly created “sandbox” that will help voluntary county users better understand new functionality of the intake module, as developers and designers continue to iterate on versions of the new system.  The standalone sandbox uses test data to give users a sense of workflow and usability, without any security risks.

The Intake Module covers the spectrum of Emergency Response – from the time a report of child abuse comes into the hotline through the work done by a CPS social worker to investigate these allegations of child abuse and neglect.

Key slides from the presentation are below, stay tuned for more details.  The video archive of today’s session will be posted soon.

Video: CWDS Intake Service Manager Wendy Christian on New System

As a 20-year veteran working in the child welfare system in Sacramento County, Wendy Christian is leading the Intake Module solution to create a system that will streamline the Child Protective Services hotline and investigations processes.  The Intake Module covers the spectrum of Emergency Response – from the time a report of child abuse comes into the hotline through the work done by a CPS social worker to investigate these allegations of child abuse and neglect.

At CWDS as Intake Service Manager, Wendy and her team are working with county users across the state to create the most effective interface to streamline workflow.  To date, project staff have conducted more than 300 interviews with county workers to help iterate and refine versions.  In the video below, she describes her work on the new system.

CWDS Selects OnCore Consulting for Intake Implementation

CWDS has selected OnCore Consulting, based in Folsom, CA, to provide implementation services for the Intake Digital Service. Intake is the process by which child welfare professionals in California’s county Child Welfare Agencies investigate allegations of child abuse, neglect, and exploitation.

The new Intake Digital Service will be an easy-to-navigate and efficient way to record and access information regarding child abuse, neglect, exploitation allegations, investigative findings, and outcomes. The new service will provide comprehensive information that allows child welfare professionals to make timely, informed decisions regarding child safety.

OnCore will assist with the deployment of the Intake service to the Intake user community, which consists of up to 7,000 staff located across the state. Additionally, up to 18,000 additional Child Welfare Services staff (social workers, public health nurses, probation officers, supervisors, and support staff) access Intake information in the course of their daily work. OnCore will join the CWDS Implementation Team to perform a wide array of implementation services:

  • General Implementation Services
  • Organizational Change Management
  • System Training (Design, Development, & Delivery)
  • Rollout/Go-Live Support

CWDS is excited to welcome OnCore onboard as of January 24, 2017, and to being one step closer to putting working software in the hands of our user.

CWDS Embarks on UX Site Visits for Intake

The CWDS Intake Development user experience design (UX) team is in Los Angeles County this week for the first of six user research site visits. These site visits provide user research staff an opportunity to better understand the intake process which includes the investigation of allegations identified on a referral. User research staff will interview and job shadow both hotline and investigative workers as well as invite feedback on mocks/wireframes related to screening and basic search functionality. During these visits County leadership will be given the opportunity to express their vision for the Intake Digital Services. The six core counties for the CWDS Intake Digital Service include Los Angeles, Fresno, Ventura, Santa Cruz, Yolo, and Butte.