Maintenance

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- July 30-31, 2021| 7:00 PM – 6:00 AM

ALL County CWS/Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, July 30, 2021, at 7:00 PM and concludes on Saturday, July 31, 2021, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live Training Environment Scheduled Maintenance July 23, 2021| 1:00 PM – 5:00 PM

ALL CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, July 23, 2021, from 1:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.13 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
 
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

Scheduled Outage of CWS/CMS and CARES-Live, July 25, 2021| 4:00 AM – 7:00 AM

ALL CWS/Probation/CARES SPOCs and Technical Contacts:
The California Department of Technology (CDT) will upgrade network switches during the scheduled Network Preventative Maintenance (PM) window on Sunday, July 25, 2021. The upgrade window begins at 4:00 AM and concludes at 7:00 AM.
The CWS/CMS application and the CARES-Live application will be unavailable for between fifteen to thirty minutes within the upgrade window. Access to CWS/CMS and CARES‑Live via Server Based Computing (SBC) and VPN will also be unavailable during this window.


Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Outage for Saturday, July 17, 2021| 5:00 AM – 1:00 PM

ALL CWS/Probation/CARES County SPOCs and Technical Contacts:
In support of the CWS/CMS Release 8.15, the CARES-Live team has scheduled an outage that will interrupt connectivity to the CARES-Live application. The outage is scheduled for Saturday, July 17, 2021, from 5:00 AM to 1:00 PM. Users will not be able to access the CARES-Live application during the scheduled outage.
 
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444, or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance June 25, 2021, 6:00 PM – June 26, 2021, 9:00 AM 

ALL SPOCS and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance will begin on Friday, June 25, 2021, at 6:00 PM and conclude on Saturday, June 26, 2021, at 9:00 AM. During this scheduled maintenance, the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There is no anticipated impact to CARES-Live users during the maintenance window. The changes should be transparent to CARES-Live users.

Action Required
No required action is expected; however, if users experience any issues with CARES-Live, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.


 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- June 25-26, 2021| 7:00 PM – 6:00 AM

ALL County CWS/Probation SPOCs and Technical Contacts: 
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, June 25, 2021, at 7:00 PM and concludes on Saturday, June 26 2021, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.
  
Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance- June 26-27, 2021| 9:00 PM – 5:00 AM

ALL CWS SPOCs and Technical Contacts in San Benito, Santa Clara, and Tulare Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, June 26, 2021, at 9:00 PM and concluding on Sunday, June 27, 2021, at 5:00 AM. Users at the listed sites will experience two outages ranging from 5-10 minutes during a 60-70 minute timeframe during the AT&T maintenance window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching May 28-29, 2021| 7:00 PM – 6:00 AM

All County CWS/Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, May 28, 2021, at 7:00 PM and concludes on Saturday, May 29, 2021, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live Scheduled Maintenance May 27, 2021| 6:00 PM – 9:00 PM

All SPOCS and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, May 27, 2021, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARE-Live Scheduled Outage on May 16, 2021| 1:00 AM – 7:00 AM

All County SPOCs and Technical Contacts:
CWS/CMS will be performing maintenance activities on Sunday, May 16, 2021. These activities will impact the CARES-Live application. The work is expected to begin at 1:00 AM and conclude at 7:00 AM. During this time, users will not have access to CARES-Live.
 
Action Required
If, after 7:00 AM, users continue to experience issues with CARES-Live, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.