Maintenance
CARES-Live Training Environment Scheduled Maintenance January 29, 2021| 1:00 PM – 5:00 PM
All CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, January 29, 2021 from 1:00 PM to 5:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, January 29, 2021 from 1:00 PM to 5:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance January 30-31, 2021| 9:00 PM – 5:00 AM
CWS SPOCs and Technical Contacts in Santa Cruz and Tulare Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, January 30, 2021, at 9:00 PM, and concluding on Sunday, January 31, 2021, at 5:00 AM. Users at the listed sites will experience an interruption in connectivity to CWS/CMS and CARES-Live for up to twenty-five minutes within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, January 30, 2021, at 9:00 PM, and concluding on Sunday, January 31, 2021, at 5:00 AM. Users at the listed sites will experience an interruption in connectivity to CWS/CMS and CARES-Live for up to twenty-five minutes within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – CalCloud Firewall Replacement February 7, 2021| 5:00 AM – 8:00 AM
All County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance to replace the CalCloud firewall. The maintenance window is scheduled for Sunday, February 7, 2021, beginning at 5:00 AM and concluding at 8:00 AM. The firewall replacement activity will cause a 15-minute interruption in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the maintenance window. The CWS/CMS and CARES-Live applications will not be impacted.
Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) outside of the scheduled maintenance window, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance to replace the CalCloud firewall. The maintenance window is scheduled for Sunday, February 7, 2021, beginning at 5:00 AM and concluding at 8:00 AM. The firewall replacement activity will cause a 15-minute interruption in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the maintenance window. The CWS/CMS and CARES-Live applications will not be impacted.
Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) outside of the scheduled maintenance window, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance March 13-14, 2021| 8:00 AM – 12:00 AM
CWS SPOCs and Technical Contacts in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, March 13, 2021, at 8:00 AM and concluding on Sunday, March 14, 2021, at 12:00 midnight. Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, March 13, 2021, at 8:00 AM and concluding on Sunday, March 14, 2021, at 12:00 midnight. Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance January 9, 2021| 8:00 AM – 12:00 PM
CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, January 9, 2021, beginning at 8:00 AM and concluding at 12:00 noon. Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, January 9, 2021, beginning at 8:00 AM and concluding at 12:00 noon. Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Maintenance December 22, 2020 | 6:00 PM – 8:00 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Tuesday, December 22, 2020 from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.
Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Tuesday, December 22, 2020 from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.
Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Maintenance on December 20, 2020| 5:00 AM - 12:00 PM
All SPOCs and Technical Contacts:
CDSS will be performing network maintenance activities on Sunday, December 20, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 5:00 AM and conclude at 12:00 PM. During this time, users may encounter an error as the CALS API may not be able to connect to any of the back-end servers and databases.
Action Required
If after 12:00 PM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CDSS will be performing network maintenance activities on Sunday, December 20, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 5:00 AM and conclude at 12:00 PM. During this time, users may encounter an error as the CALS API may not be able to connect to any of the back-end servers and databases.
Action Required
If after 12:00 PM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance – December 19, 2020| 8:00 AM – 12:00 PM REMINDER
All CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, December 19, 2020, beginning at 8:00 AM and concluding at 12:00 noon. Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, December 19, 2020, beginning at 8:00 AM and concluding at 12:00 noon. Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Emergency Change – LIS Facility Data Refresh- UPDATE
All SPOCs and Technical Contacts:
CARES-Live Emergency Change: The LIS Data Refresh was successfully completed on December 9, 2020. The LIS and CARES-Live databases are now in sync. The previously missing LIS Facilities now appear in CARES-Live Facility Search.
The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM.
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Emergency Change: The LIS Data Refresh was successfully completed on December 9, 2020. The LIS and CARES-Live databases are now in sync. The previously missing LIS Facilities now appear in CARES-Live Facility Search.
The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM.
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Emergency Change – LIS Facility Data Refresh- December 9, 2020| 6:00 PM- 9:00 PM
All SPOCs and Technical Contacts:
The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM.
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM.
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.