Maintenance

CWS-CARES Scheduled Maintenance April 18, 2019| 05:00 PM - 07:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, April 18, 2019 from 05:00PM to 07:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Staging Maintenance Update April 18, 2019| 4:00 PM – 5:00 PM

To all CWS-CARES Users:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application in the Staging Environment. The maintenance is scheduled for today April 18, 2019 from 04:00 PM to 05:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance, Tuesday, April 23, 2019| 12:00 AM to 5:00 AM

To the CWS/CMS SPOC and Technical Contact in Solano County:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, April 23, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed site may experience up to a thirty-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance April 15, 2019| 05:00 PM - 07:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Monday, April 15, 2019 from 05:00 PM to 07:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

CWS-CARES Scheduled Maintenance April 14, 2019| 07:30 PM - 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, April 14, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance

To the CWS/CMS SPOC and Technical Contact in Contra Costa County:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, April 16, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed site may experience up to a thirty-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance April 07, 2019| 07:30 PM - 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, April 07, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance in Staging Environment: April 2, 2019| 05:00 PM - 09:00 PM

To all CWS-CARES Users:

The CWS-CARES team will be updating the Staging environment today Tuesday, April 2, 2019, from 5:00pm to 9:00pm. During this time Facility Search & Profile will be unavailable. All other services will be available.


Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

California Department of Technology Service Desk Bulletin – Network Switch Maintenance - UPDATE

To CWS SPOC and Technical Contact in Tulare County:

UPDATE: The network switch maintenance scheduled for by the California Department of Technology (CDT) for March 3, 2019 did not complete in some counties and needs to be rescheduled. The date to complete the rescheduled maintenance is Wednesday, April 3, 2019, beginning at 4:00 AM and concluding at 6:30 AM. Users at sites in the listed counties may experience multiple thirty (30) minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

The California Department of Technology (CDT) has scheduled network switch maintenance on Sunday, March 3, 2019, beginning at 4:00 AM and concluding at 7:00 AM. Users at sites in the listed counties may experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance April 1, 2019| 05:00 AM - 03:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for Monday, April 1, 2019 from 05:00 AM to 03:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.