Maintenance

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance- Saturday, July 25 – Sunday, July 26, 2020| 9:00 PM - 5:00 AM

To CWS SPOCs and Technical Contacts in Humboldt, Mendocino, and Sonoma Counties:
The California Department of Technology (CDT) has scheduled maintenance beginning on Saturday, July 25, 2020 at 9:00 PM and concluding on Sunday, July 26, 2020 at 5:00 AM.  Users at the listed sites will experience a twenty-five minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance - Wednesday, July 29 – Thursday, July 30, 2020| 9:00 PM - 6:00 AM

To CWS SPOCs and Technical Contacts in Shasta County:
The California Department of Technology (CDT) has scheduled maintenance beginning on Wednesday, July 29, 2020 at 9:00 PM and concluding on Thursday, July 30, 2020 at 6:00 AM.  Users at the listed sites will experience a thirty minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance - Saturday, July 25 - Sunday, July 26, 2020| 9:00 PM-5:00 AM

To CWS SPOCs and Technical Contacts in Lake County:
The California Department of Technology (CDT) has scheduled maintenance beginning on Saturday, July 25, 2020 at 9:00 PM and concluding on Sunday, July 26, 2020 at 5:00 AM.  Users at the listed sites will experience a twenty-five minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update July 12, 2020| 2:00 AM – 5:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, July 12, 2020, beginning at 02:00 AM and concluding at 05:00 AM.  Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance.  This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
FYI only.  No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update June 14, 2020| 1:00 AM – 4:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, June 14, 2020, beginning at 01:00 AM and concluding at 04:00 AM.  Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance.  This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only.  No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance May 22, 2020| 12:01 AM – 6:00 AM

To the CWS SPOC and Technical Contact in Colusa County:

The California Department of Technology (CDT) has scheduled maintenance on Friday, May 22, 2020 beginning at 12:01 AM and concluding at 6:00 AM.  Users at the listed sites will experience a fifteen-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance April 30, 2020 | 6:00 PM – 9:00 PM

To all SPOC’s and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, April 30, 2020 from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update April 19, 2020 | 4:00 AM – 7:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, April 19, 2020, beginning at 04:00 AM and concluding at 07:00 AM. Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Scheduled Maintenance April 9, 2020 | 06:00 PM – 07:00 PM

To all SPOC’s and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, April 9, 2020 from 6:00 PM to 7:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There will be no impact or outage to the CARES-Live application during the maintenance window.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update, April 9, 2020 | 12:01 AM – 2:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Thursday, April 9, 2020, beginning at 12:01 AM and concluding at 02:00 AM. Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.