Maintenance

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance on September 27, 2019| 12:00 AM- 6:00 AM

The California Department of Technology (CDT) has scheduled maintenance on Friday, September 27, 2019, beginning at 12:00 AM and concluding at 6:00 AM. Users at the listed sites will experience a four-hour interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Maintenance on September 19, 2019| 5:00 PM - 7:00 PM

To all SPOC’s and Technical Contacts:

CDSS will be performing updates on LIS servers that will impact CARES Facility Search & Profile.The work is expected to begin at 5:00 pm on Thursday, September 19, 2019 and conclude at 7:00 pm. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS).

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

California Department of Technology Service Desk Bulletin – Network Maintenance on September 15, 2019| 4:00 AM-7:00 AM

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance during the regular network maintenance window on Sunday, September 15, 2019, beginning at 04:00 AM and concluding at 07:00 AM. This maintenance activity will impact CWS/CMS, CWS-CARES, Business Objects, LIS, FTP, and to the CWDS websites. However, due to redundancy and tertiary routing, impact is expected to be minimal with multiple interruptions in connectivity to the impacted systems lasting from three to five minutes each within the scheduled maintenance window.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

 

CGEN Vendor Verizon Scheduled Maintenance on September 4, 2019| 12:00 AM- 6:00 AM

To the CWS SPOC and Technical Contact in Santa Barbara County:

The California Department of Technology (CDT) has scheduled maintenance on Wednesday, September 4, 2019, beginning at 12:00 AM and concluding at 6:00 AM. Users at the listed sites will experience a three-hour interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Maintenance on August 29, 2019| 5:00 PM - 9:00 PM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, August 29, 2019 from 5:00 PM to 9:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Maintenance on August 3, 2019| 10:00 AM - 11:00 AM

To CWS SPOCs and Technical Contacts in Santa Clara and Tulare Counties:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, August 11, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed sites may experience multiple interruptions, up to ten minutes each, in connectivity to CWS/CMS within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Maintenance on August 3, 2019| 10:00 AM - 11:00 AM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Saturday, August 3, 2019 from 10:00 AM to 11:00 AM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Maintenance on July 26, 2019| 4:00 PM - 4:30 PM

To all SPOCs and Technical Contacts:

CDSS will be performing updates on LIS servers that will impact CARES Facility Search & Profile. The work is expected to begin at 4:00pm on Friday, July 26, 2019 and conclude at 04:30pm. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS).

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Maintenance 05:00PM – 09:00PM

To all SPOCs and Technical Contacts:

CWS-CARES is experiencing issues with respect to searching for clients in CANS and Snapshot. As of 7:30pm Tuesday, July 02, 2019 CWS- CARES is no longer receiving updates from CWS/CMS to client search records. This impacts CANS and Snapshot client search functionality only.

CARES users can continue to use the CANS assessment feature for those clients that they have already begun assessments. However, starting any new assessment should not be initiated for any new clients due to this issue.

The resolution of this issue is planned to be implemented tonight, July 5, 2019, completed by 8:00 PM. We will provide updates as they are received.

Action Required

CWS-CARES users are advised to not use the CANS and Snapshot client search functionality until the issue has been resolved.

 

CWS-CARES Client Search Issue

To all SPOCs and Technical Contacts:

CWS-CARES is experiencing issues with respect to searching for clients in CANS and Snapshot. As of 7:30pm Tuesday, July 02, 2019 CWS- CARES is no longer receiving updates from CWS/CMS to client search records. This impacts CANS and Snapshot client search functionality only.

CARES users can continue to use the CANS assessment feature for those clients that they have already begun assessments. However, starting any new assessment should not be initiated for any new clients due to this issue.

The resolution of this issue is planned to be implemented tonight, July 5, 2019, completed by 8:00 PM. We will provide updates as they are received.

Action Required

CWS-CARES users are advised to not use the CANS and Snapshot client search functionality until the issue has been resolved.