Maintenance

CARES-Live Scheduled Maintenance November 21, 2020| 7:00 AM – 9:00 AM

All SPOCS and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Saturday, November 21, 2020 from 7:00 AM to 9:00 AM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance- Saturday, December 19, 2020 | 8:00 AM – 12:00 PM

All CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, December 19, 2020, beginning at 8:00 AM and concluding at 12:00 noon.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance- Friday, November 6, 2020 | 12:00 AM – 6:00 AM

All CWS SPOCs and Technical Contacts in San Benito and Santa Clara Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, November 6, 2020, at 12:00 AM and concluding at 6:00 AM.  Users at the listed sites will experience a twenty minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.


 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance- Saturday, November 14-15, 2020 | 6:00 PM – 4:00 AM

All CWS SPOCs and Technical Contacts in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, November 14, 2020, at 6:00 PM and concluding on Sunday, November 15, 2020, at 4:00 AM.  Users at the listed site will experience a one minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- Friday, October 30-31, 2020 | 7:00 PM – 6:00 AM

All County CWS and Probation SPOCs and Technical Contacts: 
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, October 30, 2020, at 7:00 PM and concludes on Saturday, October 31, 2020, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin CGEN Vendor AT&T Scheduled Maintenance, Friday, October 30, 2020 | 12:00 AM – 6:00 AM

All County CWS SPOCs and Technical Contacts in San Benito, Santa Clara, and Tulare:
The California Department of Technology (CDT) has scheduled maintenance on specific routers in the AT&T MPLS network. The scheduled outage will begin on Friday, October 30, 2020 at 12:00 AM and conclude at 6:00 AM. Customers will experience an outage for up to 20 minutes during the AT&T maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance on November 1, 2020| 6:00 AM – 10:00 AM

All SPOCs and Technical Contacts:
CDSS will be performing network maintenance activities on Sunday, November 1, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 6:00 AM and conclude at 10:00 AM. During this time, users may encounter an error as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 10:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – “Informational Only” Mainframe Processor Upgrade on October 18, 2020| 8:00 AM – 1:00 PM

To all CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a mainframe processor upgrade for Sunday, October 18, 2020, beginning at 08:00 AM and concluding at 01:00 PM.  This upgrade has the potential to impact the CWS/CMS and CARES-Live applications; however, no outage or impact is expected during the upgrade window.

Action Required
FYI only.  No action for CWS/CMS or CARES-Live is expected.
 
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – “Informational Only” Firewall Maintenance on October 18, 2020| 2:00 AM – 5:00 AM

To all CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance for Sunday, October 18, 2020, beginning at 02:00 AM and concluding at 05:00 AM.  This maintenance has the potential to impact the CWS/CMS and CARES-Live applications; however, because the maintenance will occur using redundant paths, no outage or impact is expected during the maintenance window.

Action Required
FYI only.  No action for CWS/CMS is expected.
 
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance on October 4, 2020| 5:00 AM – 7:00 AM

To all SPOCs and Technical Contacts:
CDSS will be performing maintenance activities on Sunday, October 4, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 5:00 AM and conclude at 7:00 AM. During this time, users may encounter an error as the CAL API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 7:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.