On January 2, 2018, Zack Souza joined OSI/CWDS as the Service Desk Manager on the CWS-CARES Project. As the Service Desk Manager, Zack leads a team of 24/7 service desk specialists providing top tier support to CWS-CARES users.
Previously, Zack worked for California Department of Public Health (CDPH) as an Application Support Manager supporting a nationwide application for health care evaluator nurse/surveyors. He has worked for State of California since 2012 and in the information technology field for 18 years.
Zack earned his Bachelor of Government from Sacramento State, and a Master of Business Administration from University of Phoenix. He is also a graduate of the Information Technology Leadership Academy (ITLA 22) class of 2014-15, and holds a Project Management Professional (PMP) certification.
When not at work, Zack serves as the District Director of Toastmasters District 39. District 39 is a 501C3 non-profit, spans northern California & northern Nevada, and serves 3,000 members. A Toastmaster since 2004, Zack has attained the Distinguished Toastmaster designation—the highest level of educational achievement in the organization. Please join us in welcoming Zack to the team.