Procurement

CWDS to Issue RFOs for Implementation Services

As part of an overall strategy to help counties prepare to transition from the legacy Child Welfare Services/Case Management System, Child Welfare Digital Services (CWDS) will be releasing four solicitations for implementation services, including organizational change management, training development, training delivery and implementation services.

Since January 2017, OnCore Consulting has been the implementation contractor for Intake Services, one of the five digital services within CWDS.

Rather than procuring services of another single vendor to cover implementation in its entirety for the remaining digital services, CWDS will release four separate RFOs for the following disciplines of work:

  • Implementation Services: Plans, manages, and oversees all implementation through coordination, communication, and readiness activities. Provides schedule management for implementation-specific activities at project, state, county, and tribal levels and includes Organizational Change Management (OCM), Training Development and Training Delivery Contractors.
  • OCM: Develops, delivers and maintains OCM materials, reviews and updates existing OCM templates and OCM processes.
  • Training Development: Analyzes, designs, develops, maintains, and updates a complete system training program suitable for a physical and virtual training environment.
  • Training Delivery: Plans, prepares, evaluates, schedules, and delivers Train-the-Trainer training to approximately 250 state, county, and Regional Training Academy staff at least once a quarter or for a major release based on the materials provided by the Training Development Contractor.

Splitting traditional implementation services over four contracts allows vendors to provide services in their areas of expertise. If a vendor submits an offer for one solicitation, the offer does not preclude that vendor from submitting on the other solicitations.  The successful vendor(s) will assist with the implementation of Digital Services such as CALS and Case Management, of which the user community consists of over 25,000 county and state staff.

Counties will continue to have one point of contact within CWDS for all implementation activities and services.

Visit the CWDS vendor page for more information on procurement: https://cwds.ca.gov/vendors