Production Release

CARES-Live 2.8.15 Production Release – August 26, 2021| 6:00PM – 10:00PM

ALL SPOCs and Technical Contacts:
EFFECTIVE August 26, 2021, CARES-Live 2.8.15 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00PM on Thursday, August 26, 2021, and conclude at 10:00PM. During this scheduled outage, users will not be able to access the CARES-Live application.
CARES-Live 2.8.15:
The goal of this release is to implement password policy changes and an update to Identity Management (IDM).
Password Policy Changes
  • Users will not be able to reuse any of their previous six (6) passwords. The first time a user changes their password, it will be stored, and that is when the password history will begin.
    • When reusing a password previously used (in the last six (6) iterations), the user will receive the following message:
”Your new password must be different than your previous 6 passwords.”
  • Users will only be allowed to change their CARES-Live password once within a 24-hour period.
    • If a user attempts to change their password more than once in a 24-hour period, they will be prevented from doing so, and they will see the following message:
“Passwords can only be changed once in a 24-hour period. Contact your CARES-Live County Administrator for assistance.”
The user will see the message above after they select the “Forgot/Reset your password?” link, enter their email on the following page, and select the “Reset my password” button.
Identity Management
  • User Profile – A new button will be added on the user’s profile page: “Clear Password Hold." This button is available to CARES-Live administrators to override the password hold and allow the users to change their password. This button will only be enabled if a password hold has been placed.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.14 Production Release - July 29, 2021| 6:00PM – 9:00PM

ALL SPOCs and Technical Contacts:
EFFECTIVE July 29, 2021, CARES-Live 2.8.14 HOTFIX IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00PM on Thursday, July 29, 2021, and conclude at 9:00PM. During this scheduled outage, users will not be able to access the CARES-Live application.
CARES-Live 2.8.14:
The goal of this release is to provide fixes and maintenance needed in Child and Adolescent Needs and Strengths (CANS), and Identity Management.
CANS
  • County Jurisdiction – County received an error in CANS that an assessment is under jurisdiction of another county and could not open the original CANS when a referral was received on one of the minors in the case. The application has been updated to ensure that the county jurisdiction/assignment will come from the current case, not a referral. (#INC0021212 & INC0021238).  This fix initially implemented with 2.8.13 has been revised to resolve this issue properly.
Identity Management
  • RACF ID Invalidation – The application has been updated to resolve an issue that caused some CARES-Live users to be invalidated incorrectly.
  • Change Log Not Visible – Office and County Admins will be able to see the Account Invalidated Event in the Change Log.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.12 Production Release- April 22, 2021| 6:00PM – 10:00PM

All SPOCs and Technical Contacts:
EFFECTIVE April 22, 2021 CARES-Live 2.8.12 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, April 22, 2021 and conclude at 10:00PM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.12:
The goal of this release is to provide fixes and maintenance needed in Child and Adolescent Needs and Strengths (CANS).
CANS
  • Supervisor Dashboard – A new button titled ‘Download as CSV’ has been added to the Supervisor Dashboard.  This button once clicked will allow a user to export CANS Supervisor data to a CSV file for Excel  (Ticket #INC0019656). 
  • Status Discrepancy – The issue that caused ‘Completed’ and ‘In-Progress’ status discrepancies between the CANS Assessment History and Change Log for deleted CANS assessments has been resolved (Ticket #INC0019889 & INC0019892).  Assessment History and Change Log will now accurately display the assessment status.
  • CANS Assessment – An issue has been resolved that looked as if a deleted CANS assessment could be updated.  A deleted CANS assessment cannot be updated and users will now receive ‘HTTP 404 – Not Found’ error message when attempting to access an assessment that has been deleted (Ticket # INC0019955).
  • CANS Assessment – The issue of two (2) timestamped records displaying incorrectly in the Change Log for the deletion of a CANS assessment has been resolved.  Only one timestamp will now display in the Change Log (Ticket #INC0019861).
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.


 

CARES-Live 2.8.11 Production Release- February 25, 2021| 6:00 PM – 11:00 PM

SPOCs and Technical Contacts:
EFFECTIVE February 25, 2021 CARES-Live 2.8.11 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, February 25, 2021 and conclude at 11:00PM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.11:
The goal of this release is to provide fixes and maintenance needed in Child and Adolescent Needs and Strengths (CANS) and Identity Management.
CANS
  • County Transfer – The issue identified when a CWS/CMS case transfer takes place from one county to another and that transfer was not syncing up in CANS has been resolved (Ticket #INC0019321).  The system now allows for CANS to be transferred across counties.
  • CANS Reassessment List - The sort order for the CANS Reassessment list has been corrected to resolve the issue identified in Ticket #INC0019661 where all rows were not sorting for Reassessments Due and Past Due.
Identity Management
  • Forgot your Password - The “Forgot your password?” link on the CARES-Live Login page has been changed to “Forgot/Reset Your Password?” to more clearly identify the password actions the link supports.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.10 HOTFIX RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION ON January 23, 2021| 5:00 AM – 1:00 PM

All SPOCs and Technical Contacts:
In support of the CWS/CMS 8.13 Release, CARES-Live has scheduled an outage that will interrupt connectivity to the CARES-Live application on Saturday, January 23, 2021, beginning at 05:00AM and concluding at 01:00PM. During this scheduled outage users will not be able to access the CARES-Live application while the CARES-Live 2.8.10 Hotfix Release is deployed.
CARES-Live 2.8.10 Hotfix:
The goal of this release is to provide fixes and maintenance needed in Facility Search and Identity Management.
Facility Search
  • In support of CWS/CMS Release 8.13, a new Facility type “Tribally Approved Home” has been added to Facility Search (CALS).
    • The addition of this new Facility Type in Facility Search will allow users to perform a search for Tribally Approved Placement Homes that have been entered in CWS/CMS.
Identity Management
  • Code will be installed in preparation of a Password Reset policy to be enacted in the future.  There will be no immediate functional impact to users. 

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.8 Production Release Hotfix 6:00 PM – 12:00 AM August 27, 2020

To all SPOCs and Technical Contacts:
 
EFFECTIVE August 27, 2020 CARES-Live 2.8.8 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
 
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, August 27, 2020 and conclude at 12:00AM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.8 Hotfix:
The goal of this release is to provide fixes to issues reported in Facility Search, and Child and Adolescent Needs and Strengths (CANS), and Snapshot features.
Snapshot
  • Mismatch of Primary Ethnicity Label in CARES-Live compared to CWS/CMS.
    • The Primary Ethnicity label in CARES-Live displayed:  “Abandoned (Primary)” and has been updated to - “Unknown (Primary)” so that it will match what is selected in CWS/CMS.

Facility Search
  • Fields are not always displaying in Facility Search that have been updated in CWS/CMS.
    • Application updated to pull fields from CWS/CMS into Facility Search in those scenarios so that they will match.

CANS
  • Orphaned Assessments in the CARES-Live application are unassociated to a Client ID.
    • Subject Matter Experts (SME’s) identified CANS Assessments that were orphaned in CARES-Live, which made them unavailable to be updated. Those assessments have been associated with the correct Client ID for updating in CARES-Live.
    • A monthly review will take place to fix any additional Orphaned Assessments.
The Known Issues/Limitations for this release include:
  • Latency issue with Snapshot search, after performing a search if you type over existing data in fields there is a latency.
    • Solution:  Click the Clear button to remove previously entered data and perform the search again.
      • This issue will be researched for a resolution during the month of August/September for a potential October Release.

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444

CARES-Live Release 2.8 January 22, 2020| 5:00PM – 10:00PM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 5:00pm. on January 22, 2019 and conclude at 10:00pm. During this scheduled outage users will not be able to access the CARES-Live application.

Release Description

CARES-Live Release 2.8 is scheduled for release to all CARES-Live users on Wednesday, January 22, 2020. The CARES-Live 2.8 release will implement a new message queue solution for sending legacy changes from CWS/CMS to CARES-Live. While CARES-Live users will not directly see any changes, these changes are expected to provide several efficiencies to CARES-Live to improve its overall performance.

The CARES-Live Release 2.8 Release Notes describes the details of the release. Counties can access the CARES-Live Release Notes for CARES-Live 2.8 on the CWDS website at https://cwds.ca.gov/release_notes

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live 2.7.1 Production Release Child Welfare History Snapshot Hotfix | November 21, 2019 06:00PM – 07:00PM

To all SPOCs and Technical Contacts:

EFFECTIVE NOVEMBER 21, 2019 CARES-Live 2.7.1 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, November 21, 2019 and conclude at 07:00PM. During this scheduled outage users will not be able to access the CARES-Live application.

CHILD WELFARE HISTORY SNAPSHOT

The Manage Users functionality within CARES 2.7 experienced performance issues when County and State Admins tried to search for existing users or edit existing users in CARES- Live. The solution to this performance issue was two-fold:

  • Removed the Change Log history line items from the initial Manage Users Screen and
  • Reduced the number of Change Log history line items when viewing a specific User Profile to 20, ensuring reliable performance.

Portal Administrators should not experience any further latency issues on CARES-Live.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

 

CWS-CARES 2.6 Release -Coming Soon to all Organizations

To all CDSS, County, Probation, Karuk, and Yurok Directors/Chiefs, SPOCS, Technical and Training Contacts:

The CWDS Project is excited to announce the upcoming statewide release of CWS-CARES 2.6 (hereafter referred to as CARES 2.6). On September 7, 2019 CARES 2.6 was first made available to a small group of Intake Core Constituent users who have been working with the Intake Digital Service. CARES 2.6 will be available to all statewide users gradually over a period of time in the Fall 2019. The CARES 2.6 release includes enhancements to the Child Welfare History Snapshot (hereafter referred to as Snapshot) functionality. For details about Snapshot, reference the CARES 2.6 Release Notes on the CWDS website at https://cwds.ca.gov/release_notes.


The CWDS Implementation Team will support the state, counties, and tribes prepare for the statewide rollout of CARES 2.6. As part of implementation readiness activities to support Snapshot statewide rollout, the CWDS Implementation Team has been in contact with all of the organizations to capture user data. We have asked all organizations to provide a list of Snapshot users or to confirm the existing list of users we had to date. We encourage all organizations to provide or confirm the list of user data (if they haven't already), as this data will be used to identify a phased statewide implementation rollout. The user data is important as CWDS wants to ensure we can adequately support the number of users for each phase of the statewide rollout. We will support organizations with implementation efforts, we will provide training material and Organizational Change Management materials. The CWDS Service Desk will provide support as needed. Additionally, user data organizations provide will be utilized to grant users access to Snapshot via an internal CARES bulk load process. Specific dates and more information are forthcoming as we support your organization’s rollout of CARES 2.6.


Implementation Portal

The CARES 2.6 Training Job Aid was posted to the CARES Implementation Portal on September 7, 2019. The CARES 2.6 Training Video will be posted to the CARES Implementation Portal soon.

 

CWDS Customer Relations

CWS_CustRel@osi.ca.gov

CARES 2.6 Release – Child Welfare History Snapshot | September 07, 2019, 06:00AM – 10:00AM

To: All SPOCs and Technical Contacts:

EFFECTIVE SEPTEMBER 07, 2019 CWS-CARES 2.6 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 06:00AM on September 07, 2019 and conclude at 10:00AM. During this scheduled outage users will not be able to access the CWS-CARES application.

Release Description

CWS-CARES 2.6 release is scheduled for release to the Intake Core Constituent Representative user group on Saturday, September 07, 2019. The CWS-CARES 2.6 release will focus on:

  • Restoring Snapshot functionality to the Core Counties. The functionality allows users to attach information regarding related clients. Additionally, users can now search using multiple search criteria rather than a single search bar to allow more refined results.
  • Additional non-user functionality – CARES Snapshot will be able to capture User Trace Log Files which will provide a report regarding user actions in Child Welfare History Snapshot and can be generated at the request of a County Director. The procedure to request and receive a User Trace Log will be provided at a later date.

The CWS-CARES 2.6 Release Notes describes the details of the release. Counties can access the CWS-CARES Release Notes for CWS-CARES 2.6 on the CWDS website at https://cwds.ca.gov/release_notes.

Child Welfare History Snapshot

Enhancements

  • Left Navigation Menu that allows a CARES user to navigate to the following Cards:
    • Client (expands as the user adds clients to the view)
    • Relationship
    • History
  • Attach link functionality to Relationship Card:
    • Attach related clients to the current view of the person profile page.
    • See related client’s relationships and history on the same page without the need to search on each client individually.
    • Attach link will display next to client’s name in the Relationships Card.
    • Users will be able to attach relationships based on permissions granted by their county.
  • Remove link functionality to Relationship Card:
    • Allows user to remove the view of attached related persons from the person profile page.
    • Remove Link will display on the top right-hand corner of the Person Card.
  • User Trace Log Files:
    • Enables Snapshot to track user actions, such what the user searched for and which person card was accessed. This will have no impact on user interaction.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.