Production Release

CWS-CARES Release 2.4 Child and Adolescent Needs And Strengths (CANS), and Facility Search & Profile June 01, 2019 – UPDATED

To: All SPOC’s and Technical Contacts:

UPDATE – The scheduled CWS-CARES 2.4 release activity has been successfully deployed.

The CWS-CARES Service Desk reported on Saturday, June 1, 2019 that some users may experience issues logging into CARES through Multi-Factor Authentication (MFA). The issue with MFA has been resolved and is not expected to impact CWS-CARES users.

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

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EFFECTIVE JUNE 01, 2019 CWS-CARES 2.4 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will begin at 09:00AM on June 01, 2019. There is no downtown associated with this release and users will be able to access the CWS-CARES application during the update.

Release Description

CWS-CARES 2.4 is scheduled for release to all CARES users on Saturday, June 01, 2019. The CWS-CARES 2.4 release will include enhancements to Child and Adolescent Needs and Strengths (CANS) and Facility Search & Profile. The CWS-CARES 2.4 Release Notes describes the details of this release. In addition, there are Interim Processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.4 on the CWDS website at https://cwds.ca.gov/release_notes

Implementation-Portal

All CWS-CARES 2.4 Implementation Training and Organizational Change Management (OCM) materials related specifically to this release will be available on the CARES Implementation Portal by close of business Friday, May 31, 2019. Counties can access these materials at https://cwscms.osi.ca.gov/Portal/CARES-

 

CWS-CARES Release 2.4 will include the following:

  1. Child and Adolescent Needs and Strengths Assessment (CANS) 2.0

New Features

  • CANS reassessment feature - allows a user the ability to populate a reassessment with ratings from a prior completed assessment. This aims to eliminate duplicate data entry and to reduce the amount of time spent entering assessment data.
  • The compare previous assessment over time feature provides a historical comparison of client assessment ratings. Users can see an at-a-glance view of a client’s assessment ratings overtime. Users can easily and quickly view client progress. This information informs client case plans.
  • CANS print enhancements - are based on user feedback and aim to improve the user experience. Workers can confidently take the printed assessment information into a meeting with clients and other workers. The printed assessment form is designed to be easy to read and user friendly.
  • Pop up modals - are triggered by certain actions, allowing users an opportunity to save data before taking actions that may cause data loss. This aims to improve the user experience and prevent potential data loss. Pop up modals are displayed if user makes changes to the assessment, hasn’t saved the changes, and attempts to navigate away from the assessment using the CANS breadcrumbs, browser back button, browser forward button, CANS print button, CANS change log button, or keyboard shortcuts to navigate away.

Enhancements

  • The staff list on the supervisor dashboard will include names that are clickable/non-clickable. Staff without clients assigned to them are not clickable.
  • An assessment status icon is included with each assessment listed on the client’s assessment history list.
  • Message referring to the redaction of Substance Use Disorder (SUD) items changes based on the age template selected by the user. This prevents confusion regarding what items could be redacted when printed and which items belong to each template.
  • The Childs age and DOB were added to the assessment header.
  • The ability to enter the first and last name of the person that conducted the assessment and utilize a drop down to select the person role (e.g. CFT Facilitator, Child Welfare Worker, Mental Health, Community Based Agency, Other, Unknown).
  • Client’s AKA will be included in CANS search results.
  • All chevrons to expand or collapse domains and items have been moved to the left where all chevrons are located.
  • Domain headers are expanded once user expands a domain
  • A button added to the bottom of the expanded item, creating the ability to close and expanded item.
  • A comment icon will only appear if there is a comment.
  • Assessments can on be deleted when user provides a delete reason using a dropdown list. This reduces time spent typing a deleted reason manually. The comment field on the CANS change log captures the delete reason.
  • The View Change log link is available on the assessment.
  • Ability to generate summary card before completion.
  • Arrow in bottom left corner of screen to easily return to the top of the screen.
  1. Facility Search & Profile 1.2.2
  • Facility Search functionality will be returned to CWS-CARES users. This restoration of Facility Search functionality will be returned without showing complaint information for homes/facilities. The project continues to work on resolving issues around showing complaint information and will provide updates as new information becomes available.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES 2.3 Release - Facility Search & Profile and Identity Management (IDM) April 27, 2019 – UPDATE

To all SPOC’s and Technical Contacts:

The scheduled outage time for CWS-CARES this Saturday has been extended. In support of the CWS/CMS Release 8.6, the CWS-CARES team has scheduled an outage that will interrupt connectivity to the CWS-CARES on Saturday, April 27, 2019, beginning at 5:00 AM and concluding at 1:00 PM. During the scheduled outage users will not be able to access the CWS-CARES application.

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EFFECTIVE April 27, 2019 CWS-CARES 2.3 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00AM on April 27, 2019 and conclude at 11:00AM. During this scheduled outage users will not be able to access the CWS-CARES application.

RELEASE DESCRIPTION

CWS-CARES 2.3 is scheduled for release to all CARES users on Saturday, April 27, 2019. The CWS-CARES 2.3 release will include enhancements to Facility Search & Profile and Identity Management (IDM). The CWS-CARES 2.3 Release Notes describes the details of this release. In addition, there are interim processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.3 on the CWDS website at https://cwds.ca.gov/release_notes.

  1. FACILITY SEARCH & PROFILE
  • Displays the total number of search results returned based on the search criteria entered.
  • FFH Applications are now displaying with the proper status from CWS/CMS
  • Labels have been updated to be consistent with Resource Family Application (RFA) terminology
  1. IDENTITY MANAGEMENT (IDM)

Secure Login Updates

  • New User Registration Email Updates
  • Enable buttons once a user completes the CWS-CARES Login required fields
  • New MFA Code automatically sent to user after 3 failed attempts to enter MFA Code or MFA Code expires
  • New CAPS Lock warning message displays when applicable
  • New MFA Code Countdown clock displays

Manage Users Portal Updates

  • Ability to edit a user’s email address
  • New Phone Number field added to User Profile page
  • Unlock a user’s CWS-CARES account when user locked out due to failed login
  • User’s CWS/CMS privileges display on User Profile page
  • New free form text field, Notes, added on the User Profile page
  • Read-only change logs are created for a variety of user account updates performed by Administrators
  • Variety of messages display based on actions the administrator is taking
  • Global Administrators privileges have been added to allow Global Administrators to perform work CWS-CARES user roles and/or permissions

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CARES 2.3 Release - Facility Search & Profile and Identity Management (IDM) April 27, 2019| 09:00 AM – 11:00 AM

To all SPOC’s and Technical Contacts:

EFFECTIVE April 27, 2019 CWS-CARES 2.3 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00AM on April 27, 2019 and conclude at 11:00AM. During this scheduled outage users will not be able to access the CWS-CARES application.

RELEASE DESCRIPTION

CWS-CARES 2.3 is scheduled for release to all CARES users on Saturday, April 27, 2019. The CWS-CARES 2.3 release will include enhancements to Facility Search & Profile and Identity Management (IDM). The CWS-CARES 2.3 Release Notes describes the details of this release. In addition, there are interim processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.3 on the CWDS website at https://cwds.ca.gov/release_notes.

  1. FACILITY SEARCH & PROFILE
  • Displays the total number of search results returned based on the search criteria entered.
  • FFH Applications are now displaying with the proper status from CWS/CMS
  • Labels have been updated to be consistent with Resource Family Application (RFA) terminology
  1. IDENTITY MANAGEMENT (IDM)

Secure Login Updates

  • New User Registration Email Updates
  • Enable buttons once a user completes the CWS-CARES Login required fields
  • New MFA Code automatically sent to user after 3 failed attempts to enter MFA Code or MFA Code expires
  • New CAPS Lock warning message displays when applicable
  • New MFA Code Countdown clock displays

Manage Users Portal Updates

  • Ability to edit a user’s email address
  • New Phone Number field added to User Profile page
  • Unlock a user’s CWS-CARES account when user locked out due to failed login
  • User’s CWS/CMS privileges display on User Profile page
  • New free form text field, Notes, added on the User Profile page
  • Read-only change logs are created for a variety of user account updates performed by Administrators
  • Variety of messages display based on actions the administrator is taking
  • Global Administrators privileges have been added to allow Global Administrators to perform work CWS-CARES user roles and/or permissions

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES 2.2.4 Production Release Facility Search and Profile 1.1.4 Hotfix, March 30, 2019| 06:00 AM – 04:00 PM

To All SPOCs and Technical Contacts

EFFECTIVE MARCH 30, 2019 CWS-CARES 2.2.4 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 06:00 AM on Saturday, March 30, 2019 and conclude at 04:00PM. During this scheduled outage users will not be able to access the CWS-CARES application.

CWS-CARES 2.2.4 Hotfix:

Facility Search and Profile Release 1.1.4

  • Improve incremental loading of data from LIS and CWS/CMS to CWS-CARES
    • The incremental loading of data from legacy systems into CWS-CARES would occasionally hang. This means that updates from CWS/CMS were not seen in CWS-CARES applications, such as Facility Search & Profile and Identity Management, as quickly as expected.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES 2.2.3 Production Release (CANS Client Search)| Hotfix 09:00 AM - 12:00 PM


To all CWS and Probation SPOCs and Technical Contacts:

EFFECTIVE MARCH 16, 2019 CWS-CARES 2.2.3 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION. 
 
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00AM on Saturday, March 16, 2019 and conclude at 12:00PM. During this scheduled outage users will not be able to access the CWS-CARES application.

CWS-CARES 2.2.3 Hotfixes:

CANS Client Search Fix
•    Improve the performance time of client search queries. 

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES 2.2.2 Production Release (Identify Management & Facility Search) Hotfixes 09:00 AM – 12:00 PM

To: All CWS and Probation SPOCs and Technical Contacts:

EFFECTIVE MARCH 09, 2019 CWS-CARES 2.2.2 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00 AM on Saturday, March 09, 2019 and conclude at 12:00 PM. During this scheduled outage users will not be able to access the CWS-CARES application.

CWS-CARES 2.2.2 Hotfixes:

County e-mail systems may experience outages or be unavailable for periods of time. When this happens, anyone who hasn't logged into CWS-CARES in the last 24 hours will not receive the Multi-Factor Authentication code and consequently cannot log in to CWS-CARES.

Identity Management Fix (COG-1247)

  • The Multi-Factor Authentication (MFA) code expiration is extended from 24 hours to 168 hours (7 days). After 7 days, when the user logs into CWS-CARES, a new MFA code will automatically be issued via email.
  • The email sent with the MFA code contains a message stating the code is good for up to 7 days.

Facility Search Fix

  • Improve Assigned Worker Mapping between CWS-CARES/License Information System (LIS)/Field Automation System (FAS)
  • Ensure that Licensing Worker/Approval Worker will be displayed in CARES accurately based on workers code found in LIS/FAS

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.