Project Update

New CWS-CARES Service Desk Hours – Monday – Friday 8:00 a.m. to 5:00 p.m.

To all County CWS SPOCs, CWS Technical Contacts:

Effective July 1, 2019 the CWS-CARES Service Desk hours will change from 24/7/365 support desk to Monday – Friday 8:00 a.m. – 5:00 p.m., excluding state holidays. The change in hours is a result of minimal service desk support call/ticket volume( 2% of service desk calls within the past year) during afterhours and weekends. As communicated to counties in various county forums, over the next six months, the CWDS team will transition from the custom development of CARES to the development of CARES using a CRM based application within a Platform as a Service. Over the next six months, the CWDS Project will be procuring a system integration vendor and obtaining licenses for the selected platform. During that time, counties will continue to assist with CARES business requirements through the continued refinement of the product blueprint. Reestablishing the Service Desk extended hours of support for future CARES development activities will be reevaluated when CARES implementation planning under the new development model indicate that the support will be needed.

During non-working CWS-CARES Service Desk hours the counties may email the CWS-CARES Service Desk at Servicedesk@cwds.ca.gov and a CWS-CARES service desk representative will contact you the next business day. Please note, if you call the service desk during non-working hours, you will be prompted to email or call back during business hours.

Action Required

Email the CWS-CARES Service Desk for any after hour support needs at Servicedesk@cwds.ca.gov and a Service Desk representative will contact you the next business day.

CWDS Names New System ‘CWS-CARES’, Prepares for First Statewide Product Release

Child Welfare Digital Services (CWDS) today announced the name, CWS-CARES, for the new system under development to replace the legacy Child Welfare System (CWS/CMS). The team also unveiled a Project Roadmap of upcoming features, including its first statewide release of a search tool called Snapshot.

 

Working in partnership with the California Welfare Directors Association (CWDA), the project formerly referred to as New System is now called Child Welfare Services - California Automated Response and Engagement System (CWS-CARES). The process to name the new system included a collaborative effort with child welfare directors and staff. Project stakeholders are confident that the new name captures what the new system will deliver to users across the state.

 

In addition, the project revealed a Project Roadmap that details digital service functionality roll out dates for Intake, CALS (Licensing) and Case Management. The Roadmap covers a 15-month window of project releases, starting in July 2017 through September 2018 and provides a logical model illustrating general timeframes, which may shift due to agile development priorities. Snapshot is the first digital service tool to be rolled out as a part of the Project Roadmap.

 

Scheduled to go live early next year, Snapshot allows staff to search for one or more persons and view the history of their involvement with child welfare, including referrals and cases, in a fraction of the time that it currently takes to do the same work in CWS/CMS. Specifically, Snapshot gives staff the ability to search for people across CWS/CMS from a single field, see each person’s current contact information and demographics, and view an at-a-glance summary of their CWS history. The tool also includes a way to easily copy and paste key information which will greatly enhance workflow for staff. The CWS-CARES Implementation Team is scheduled to provide a number of services for counties to prepare for Snapshot.

 

A demonstration of the new tool will be given this Monday, December 4, from 2:00 PM – 3:00 PM. Please join us via WebEx by following this meeting link. The event will also be livestreamed at: https://cwds.ca.gov/live