The following CARES-Live Training Environment documentation is now available on the CARES Implementation Portal:
- CARES-Live Training Environment Services Offering
- Training Environment Request for Access Exhibits C and D (Request for Access / Questionnaire)
- Training Environment Users Guide
You may also log onto the Portal and click ‘Tools and Documents,’ then click ‘CARES-Live TRN ENV’ to access the training environment documentation.
All requests for access to the CARES-Live Training Environment should be submitted to the Customer Relations team at: OSI_CustRel@osi.ca.gov
The CWDS Project is excited to provide the ‘Access to the CARES-Live Training Environment’ Service Offering. Statewide rollout of the CARES-Live Training Environment will be July 15, 2020 to August 5, 2020. To request access to the environment Training Coordinators must complete and submit two documents: The Request for CARES-Live Training Environment Access (Exhibit C) and a Questionnaire (Exhibit D). Requests submitted on or before July 15, 2020 are to be sent to OSICWDSTraining@osi.ca.gov to be processed as part of the statewide rollout. Requests submitted after July 15, 2020 are to be submitted to CWS_CustRel@osi.ca.gov and will be processed on an ongoing basis as received.
Action Required: Contact the Implementation Training Team via OSICWDSTraining@osi.ca.gov if you need additional information and have questions.
On April 5 the CWS-CARES Implementation Training Team held a pilot train-the-trainer session for a group of Intake Core County Trainers at CWDS Headquarters. Participants included training coordinators from Butte, Fresno and Ventura counties. The 4-hour course provided an opportunity to enhance user relevance through County feedback and review of the CWS-CARES training approach and materials. The feedback collected at this session will be used to refine the training materials and provide the best learning experience for all CWS-CARES users. For more information on training and implementation activities, visit the Digital Services Implementation Portal.