Outage

California Department of Technology Service Desk Bulletin – “Emergency” CGEN Vendor Verizon Scheduled Maintenance – December 10, 2019| 12:01AM- 06:00AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, December 10, 2019, beginning at 12:01 AM and concluding at 06:00 AM. Because the maintenance is being performed on a back-up path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Production Outage – December 5, 2019| 6:00PM – 8:00PM

To all SPOC’s and Technical Contact’s:

The California Department of Social Services has scheduled maintenance for LIS that will impact the CWS-CARES application. The maintenance is scheduled for Thursday, December 5, 2019 from 06:00 PM to 08:00 PM. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

Facility Search and Profile Outage in CWS-CARES Staging, April 11, 2019| 3:00 PM – 4:00 PM.

To all CWS-CARES Users:

CDSS is performing updates to the Staging environment on April 11, 2019 from 3:00 PM – 4:00 PM. Facility Search & Profile will be impacted by this change and will be unavailable.

No other digital services will be impacted.

General Outage in CWS-CARES Staging February 20, 2019 4:00 PM – February 22, 8:00 AM

All CWS-CARES Users:

The CWS-CARES team will be refreshing the DB2, LIS, and FAS databases in Staging with a new set of production data based on a snapshot taken on 2/16. The Staging environment will not be available from Wednesday February 20, 2019 4:00 PM to Friday February 22, 2019 8:00 AM while the refresh activities are being performed.

If users experience any issues after the scheduled outage window, contact the CWDS Service Desk at 1-(855) 292-3444.