Q: What is the process to deactivate a user? Can it be done by the user themselves, or another party at the CBO, or can it only be done by a Child Welfare staff member with a CWS-CARES administrator login? What permissions does a CWS-CARES worker need to be able to add individuals to the provider portal? Will reports on logins/utilization by individuals be available, so counties can monitor users?
A: Regarding deactivation of a user in CWS-CARES, the CBO Portal Administrator will control activation and deactivation for their organization. To add and remove users, A CBO Portal Administrator permission their specific organization is required. The Project did not build native reports on data aspects such as logins and utilization by individual in CWS-CARES V1, but the data will exist within each organization’s portal and for the county Prevention Services Supervisor. County Prevention Services Supervisors will be able to monitor this data in CWS-CARES and could possibly have their own county Super Users build their own reports.