CWDS Bulletins
CWS/CMS Statewide Templates Update
All CWS and Probation SPOCS:
The following CWS/CMS Statewide Template will be updated to its latest version on Tuesday, March 28th, 2023. This form can be found under the CDSS radio button when generating a form.
Judicial Form
JV-462 (version 1/23): FINDINGS AND ORDERS AFTER NONMINOR DEPENDENT STATUS REVIEW HEARING
Action Required
No action is required. If you have any questions regarding this form, please contact OSI CWDS Application Support via email.
The following CWS/CMS Statewide Template will be updated to its latest version on Tuesday, March 28th, 2023. This form can be found under the CDSS radio button when generating a form.
Judicial Form
JV-462 (version 1/23): FINDINGS AND ORDERS AFTER NONMINOR DEPENDENT STATUS REVIEW HEARING
Action Required
No action is required. If you have any questions regarding this form, please contact OSI CWDS Application Support via email.
CWS-CARES Scheduled Maintenance – March 15, 2023 | 5:00 PM - 7:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, March 15th, 2023, beginning at 5:00 PM and concluding at 7:00 PM PST. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, the RFA Key Performance Indicator (KPI) reports will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, March 15th, 2023, beginning at 5:00 PM and concluding at 7:00 PM PST. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, the RFA Key Performance Indicator (KPI) reports will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Release 0.8 Production Release - March 22, 2023| 5:00 PM - 11:00 PM
All SPOCs and Technical Contacts:
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara. The release activity is planned to begin at 5:00 PM on March 22, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.8:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to backend functionality, and security improvements.
CWDS is excited to share the new RFA features that are planned to be available on March 23, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after March 22, 2023.
All Release Notes, including information for this release once available, can be found on the CWDS Website.
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara. The release activity is planned to begin at 5:00 PM on March 22, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.8:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to backend functionality, and security improvements.
CWDS is excited to share the new RFA features that are planned to be available on March 23, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after March 22, 2023.
All Release Notes, including information for this release once available, can be found on the CWDS Website.
Webinar: CWS-CARES RFA Release 0.8 Enhancements Overview
Hello CWS-CARES RFA Training Participant,
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up! If this is your first time using WebEx go to Join-a-Webex-Meeting-for-the-first-time-as-a-guest.
If you have any questions or need additional assistance, please contact CWDS Customer Relations.
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
| Version 0.8 RFA Enhancements and Updated Functionality: March 22, 2023 | |||
| Training Day | Time | Course | Intended Audience |
| Monday, 3/13 | 11:00am – 12:00 pm OR 3:00pm – 4:00 pm |
|
All Participants |
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up! If this is your first time using WebEx go to Join-a-Webex-Meeting-for-the-first-time-as-a-guest.
If you have any questions or need additional assistance, please contact CWDS Customer Relations.
Version 0.8 RFA Enhancements and Updated Functionality for the CARES RFA March 22, 2023, Release
Hello CWS-CARES RFA Training Participant,
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up!
If you have any questions or need additional assistance, please contact CWDS Training.
We look forward to your participation in the webinar for the Version 0.8 release of RFA Functionality on Monday, March 13th, from 11:00am – 12:00pm or from 3:00 – 4:00pm. Please attend the session that best fits your schedule.
The one-hour overview will cover enhancements to existing functionality, as well as new features in the CWS-CARES RFA Application Process that are scheduled to be release in CARES RFA on March 22, 2023 and be available to you the morning of March 23, 2023.
| Version 0.8 RFA Enhancements and Updated Functionality: March 22, 2023 | |||
| Training Day | Time | Course | Intended Audience |
| Monday, 3/13 | 11:00am – 12:00 pm OR 3:00pm – 4:00 pm |
|
All Participants |
The class will be delivered through webinar via Webex. We recommend joining the Training Session at least 10 minutes before the session begins to get connected and set up!
If you have any questions or need additional assistance, please contact CWDS Training.
California Department of Technology Service Desk Bulletin: SAFE Cloud Service Scheduled Maintenance - March 18-19, 2023| 8:00 PM - 2:00 AM
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, March 18, 2023, at 8:00 PM and concludes on Sunday, March 19, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, March 18, 2023, at 8:00 PM and concludes on Sunday, March 19, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
Major Incident Status – Network Degradation Impacting All “ca.gov” Websites – SERVICE RESTORED
All SPOCs and Technical Contacts:
FINAL UPDATE: The California Department of Technology (CDT) reports that the issue causing degradation of the “ca.gov” websites has been resolved. The service is now fully available.
______________________________________________________________________________________________
The California Department of Technology (CDT) has reported that they have received reports of degradation of all “ca.gov” websites affecting all website services/applications. CDT has mitigated the issue and is working on a permanent fix.
Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
FINAL UPDATE: The California Department of Technology (CDT) reports that the issue causing degradation of the “ca.gov” websites has been resolved. The service is now fully available.
______________________________________________________________________________________________
The California Department of Technology (CDT) has reported that they have received reports of degradation of all “ca.gov” websites affecting all website services/applications. CDT has mitigated the issue and is working on a permanent fix.
Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Major Incident Status – Network Degradation Impacting All “ca.gov” Websites
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has reported that they have received reports of degradation of all “ca.gov” websites affecting all website services/applications. CDT has mitigated the issue and is working on a permanent fix.
Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has reported that they have received reports of degradation of all “ca.gov” websites affecting all website services/applications. CDT has mitigated the issue and is working on a permanent fix.
Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Release 9.1 and 9.1.0 (3 - Day Reminder) Bulletin
| Release 9.1 and Interim Release 9.1.0 will be implemented on Saturday, February 25, 2023. The application outage begins on Saturday, February 25, 2023 at 5:00 AM, and will continue until approximately 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once the outage is complete. Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 9.1 updates are being applied. Customer support will be available from the IBM Helpdesk at (800) 428-8268. Coexistent county CWSCMS.MSI file availability: The CWSCMS.MSI file was made available on Friday, February 17, 2023 for technical staff to begin testing the installation of the release. The code is located on the CWSDFSr share in the following location:
By Friday, February 17, 2023, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R91 folder. This file must exist on the workstation for the installation of Release 9.1 to take place on or after February 25, 2023. Dedicated County users should do the following on the night before the release:
|
| When: February 25,2023 |
| Start Time: 5:00 AM / End Time: 1:00 PM |
| Who is Impacted: All CWS/CMS Users |
| CWDS Customer Relations |
| CWS_CustRel@osi.ca.gov |
CARES-Live Scheduled Maintenance - February 23, 2023| 7:00 PM – 10:00 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, February 23, 2023, from 7:00 PM to 10:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, February 23, 2023, from 7:00 PM to 10:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.