CWDS Bulletins

CARES-Live Scheduled Maintenance on January 30, 2022| 4:00 AM – 8:00 AM – CORRECTION

All SPOCs and Technical Contacts:
CORRECTION:  The communication has been revised to reference the correct time in the “Action Required”.

CDSS will be performing maintenance activities on Sunday, January 30, 2022, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 4:00 AM and conclude at 8:00 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If users experience any issues with Facility Search after 8:00 AM, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance - January 29, 2022| 1:00 PM – 5:00 PM

All SPOCs and Training Contacts:
CDT has scheduled maintenance to the CARES-Live Training Environment on Saturday, January 29, 2022. The work is expected to begin at 1:00 PM and conclude at 5:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
 
Action Required
If users experience any issues with the CARES-Live Training Environment after 5:00 PM, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES Release 0.1 Go-Live

Resource Family Approval (RFA) Application Submission, Review and Approval process Rollout to Fresno county.  See Release Notes (https://cwds.ca.gov/cws_cares_users) for detailed information regarding this release. 

CARES-Live Scheduled Maintenance on January 30, 2022| 4:00 AM – 8:00 AM

All SPOCs and Technical Contacts:
CDSS will be performing maintenance activities on Sunday, January 30, 2022, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 4:00 AM and conclude at 8:00 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If users experience any issues with Facility Search after 2:30 AM, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.17 Production Release – January 27, 2022| 6:00 PM – 10:00 PM

All SPOCs and Technical Contacts:
EFFECTIVE January 27, 2022, CARES-Live 2.8.17 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 27, 2022, and conclude at 10:00 PM. During this scheduled outage, users will not be able to access the CARES-Live application.

CARES-Live 2.8.17:
The goal of this release is to provide ongoing CARES-Live maintenance, stabilization, and security updates.

Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Outage for Saturday, January 22, 2022 | 5:00 AM – 1:00 PM

All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 8.17, the CARES-Live team has scheduled an outage that will interrupt connectivity to the CARES-Live application. The outage is scheduled for Saturday, January 22, 2022, from 5:00 AM to 1:00 PM.  During the scheduled outage, users will not be able to access the CARES-Live application.
 
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

Monthly CARES Implementation Meeting

Contact:  CARES Implementation Team
Email:  CWDSImplementation@osi.ca.gov

 

CARES-Live Monthly Meeting

Contact:  Customer Relations
Email:  CWS_CustRel@osi.ca.gov

CWS/CMS Release 8.18 Go-Live

System Change Requests (SCRs) included in this release are: 
  • SCR 8827 – Ability to Enter Unique Petition Results (i.e., sibling cases) and Hearing ‘Continuance’ Inclusiveness 
  • SCR 8907 – Modify Client Notebook ID & Demographics Pages
  • SCR 8909 – Add Domestic Violence to Drop Down Available for Secondary Reason for Removal
  • SCR 8914 – R8.18 Training Tools Package

Contact:  Asia Lennear
Phone:  916-891-3105
Email:  asia.lennear@osi.ca.gov

CARES-Live Scheduled Maintenance on January 17, 2022| 12:00 AM – 2:30 AM

All SPOCs and Technical Contacts:
CDSS will be performing maintenance activities on Monday, January 17, 2022, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 12:00 AM and conclude at 2:30 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required

If users experience any issues with Facility Search after 2:30 AM, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.