CWDS Bulletins

Mountain Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Mountain Valley Regional User Group on August 21, 2019. Review the CWDS presentation slides online.

Southern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Southern Regional User Group on August 15, 2019. Review the CWDS presentation slides online.

New County Contacts Page on the CWDS Website

EFFECTIVE: Friday, August 16, 2019 CWS-CARES FACILITY SEARCH & PROFILE ENHANCEMENTS WILL MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will occur between 06:30 AM – 08:30 AM. CARES users please note the following:

  • Complaints permission will be granted to all users who have the Facility Search & Profile permission in CARES now.
  • CARES Administrators will not need to take any action.
  • No downtime of CARES needed during this update.
  • If users are in the system at the time of the change they will be required to log on and log off of the workstation.

DESCRIPTION

CWS-CARES Facility Search & Profile: Complaints enhancements is scheduled to move into production to all CARES users on Friday, August 16, 2019. These CARES improvements will provide access to complaint details that may be associated to facilities found during a search.

Facility Search & Profile: Complaints

New Features

  • Complaint History date added to facility profile to indicate the recency of the complaint data being updated from the Field Automation System (FAS) (not applicable for children or facility details as that information is pulled real time from LIS and CWS).
  • Complaints permission has been provided allowing administrators to remove this function for specific users if needed.
  • Complaints will automatically be disabled when a user does not have the required permission or when CARES complaint history updates from the Field Automation System (FAS) fails.

Enhancements

  • Fixed an issue where some Foster Family Agency/Certified Family Home (FFA/CFH) complaints were not being presented in CARES.
  • Fixed an issue that resulted in duplicate complaint information being displayed to a user.

Action Required

If users experience any issues with CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

New County Contacts Page on the CWDS Website

To all CWS and Probation SPOCs, Training and Technical Contacts:

Welfare Digital Services (CWDS) is pleased to announce that the County Contact Information on the CWS/CMS Website will be migrated to the cwds.ca.gov website on Thursday, August 15, 2019. This new page was developed after receiving feedback from pilot counties.

Currently, CWDS maintains three (3) websites that provide valuable resources to CWS social workers, probation officers and county technical staff. The goal is to consolidate those multiple websites into one website. The first step toward completing this consolidation effort is migrating the County Contacts page to the new environment.

The other web applications such as the Data Deletion Request (DDR), Move, Add, Change (MAC) requests and the Server Based Computing (SBC) will be migrated at a later date.

Please note: Until that complete migration occurs, county Single Points Of Contacts (SPOCs) will continue to edit access to those applications utilizing the current CWS/CMS Website.

CWDS County Contacts Page Guide
A guide will be posted soon on the CWS/CMS Website, under the Website Guides and Procedures page that will provide SPOCs with the steps to add a new user to the new County Contacts page of the cwds.ca.gov web site, edit their profile information, delete a user and reset passwords.

Link to location of the CWDS Contacts Page Guide: https://www.hwcws.cahwnet.gov/guides/default.asp

Action Required

Access the new County Contacts page at https://cwds.ca.gov

CWS-CARES Scheduled Maintenance on August 3, 2019| 10:00 AM - 11:00 AM

To CWS SPOCs and Technical Contacts in Santa Clara and Tulare Counties:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, August 11, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed sites may experience multiple interruptions, up to ten minutes each, in connectivity to CWS/CMS within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Bay Area Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Bay Area Regional User Group on August 1, 2019. Review the CWDS presentation slides online.

CWS-CARES Scheduled Maintenance on August 3, 2019| 10:00 AM - 11:00 AM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Saturday, August 3, 2019 from 10:00 AM to 11:00 AM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Central Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Central Valley Regional User Group on July 26, 2019. Review the CWDS presentation slides online.

CWS-CARES Scheduled Maintenance on July 26, 2019| 4:00 PM - 4:30 PM

To all SPOCs and Technical Contacts:

CDSS will be performing updates on LIS servers that will impact CARES Facility Search & Profile. The work is expected to begin at 4:00pm on Friday, July 26, 2019 and conclude at 04:30pm. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS).

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

California Department of Technology Service Desk Bulletin – CWS Firewall Upgrades: July 26, 2010| 5:00 AM – 7:00 AM

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Friday, July 26, 2019, beginning at 05:00 AM and concluding at 07:00 AM. Users may experience a five-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the applications may also be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.