CWDS Bulletins

CARES-Live Scheduled Maintenance April 9, 2020 06:00 PM – 07:00 PM

To all SPOC’s and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, April 9, 2020 from 6:00 PM to 7:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There will be no impact or outage to the CARES-Live application during the maintenance window.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update, April 9, 2020 | 12:01 AM – 2:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Thursday, April 9, 2020, beginning at 12:01 AM and concluding at 02:00 AM. Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – ‘Rescheduled’ CGEN Vendor Verizon Scheduled Maintenance, March 28, 2020 | 12:01 AM – 6:00 AM

To the CWS SPOC and Technical Contact in Imperial County:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 28, 2020, beginning at 12:01 AM and concluding at 6:00 AM. Users at the listed sites will experience a two-hour interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance – REMINDER March 31 & April 1, 2020 | 12:01 AM – 5:00 AM

To the County CWS SPOCs and Technical Contacts in Colusa and Alpine Counties:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, March 31, 2020 and also on Wednesday, April 1, 2020. The maintenance window for each maintenance begins at 12:01 AM and concludes at 5:00 AM. Users at the listed sites will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within each of the two scheduled Preventative Maintenance (PM) windows.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Scheduled Outage for Thursday, March 26, 2020| 6:00 PM – 9:00 PM

To all CWS/CMS and Probation SPOCs and Technical Contacts, and CARES-Live SPOCs:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance window is scheduled for Thursday, March 26, 2020, beginning at 6:00 PM and concluding at 9:00 PM. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Scheduled Outage for Thursday, March 12, 2020 | 6:00 PM – 8:00 PM

To all CWS/CMS and Probation SPOCs and Technical Contacts, and CARES-Live SPOCs:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance window is scheduled for Thursday, March 12, 2020, beginning at 6:00 PM and concluding at 8:00 PM. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance – March 31 & April 1, 2020 | 12:01 AM – 5:00 AM

To the County CWS SPOCs and Technical Contacts in Colusa and Alpine Counties
The California Department of Technology (CDT) has scheduled maintenance on Tuesday, March 31, 2020 and also on Wednesday, April 1, 2020. The maintenance window for each maintenance begins at 12:01 AM and concludes at 5:00 AM. Users at the listed sites will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within each of the two scheduled Preventative Maintenance (PM) windows.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Project Roadmap

We have posted the CWDS Project Roadmap to our website. Posting this is a major milestone for the project and a culmination of a tremendous amount of planning by everyone on the CWS-CARES project. This roadmap is a high-level illustration of milestones in the following critical areas; CARES-Live and CWS/CMS Releases, Development (Product, Environment and Infrastructure), Procurement, Project and Budget Approvals, and Communication. Please note that due to the nature of cross-stream dependencies and reliance on various approvals, this roadmap will be updated on a regular basis and is subject to change.

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance – March 14, 2020| 12:01 AM – 5:00 AM

To all County SPOCs and Technical Contacts in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 14, 2020, beginning at 12:01 AM and concluding at 5:00 AM. Users at the listed sites will experience a 2 minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Cares-Live Support Communication

To all CWS Directors, CWS and Probation SPOCs and Core Constituents:

On February 24, 2020, CWDS announced that the CWS-CARES Board of Directors approved continued and on-going state support for CARES-Live (Child Welfare History Snapshot, Facility Search and CANS). This means we will continue to support counties with their user adoption efforts. We will also release CARES-Live performance and security updates, along with any necessary bug fixes.

But it is important to know that, as the project shifts focus to the development of CWS-CARES utilizing the Salesforce Service Cloud, we do not plan to make any significant enhancements to CARES-Live. We will consider modest refinements of the existing features. The Executive Leadership Team will review low technical impact – high value enhancements to the existing CARES-Live features as they are identified and make a case-by-case decision. CARES-Live users should continue to provide feedback and submit any requests through CWDS office existing communication channels.”