CWDS Bulletins

CARES-Live Training Environment Scheduled Maintenance March 5, 2021| 3:00 PM – 5:00 PM

CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, March 5, 2021, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.11 version. During this scheduled outage, users will not be able to access the CARES-Live Training Environment.
 
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- February 26-27, 2021| 7:00 PM – 6:00 AM

County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, February 26, 2021, at 7:00 PM and concludes on Saturday, February 27, 2021, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.
  
Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CARES-Live 2.8.11 Production Release- February 25, 2021| 6:00 PM – 11:00 PM

SPOCs and Technical Contacts:
EFFECTIVE February 25, 2021 CARES-Live 2.8.11 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, February 25, 2021 and conclude at 11:00PM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.11:
The goal of this release is to provide fixes and maintenance needed in Child and Adolescent Needs and Strengths (CANS) and Identity Management.
CANS
  • County Transfer – The issue identified when a CWS/CMS case transfer takes place from one county to another and that transfer was not syncing up in CANS has been resolved (Ticket #INC0019321).  The system now allows for CANS to be transferred across counties.
  • CANS Reassessment List - The sort order for the CANS Reassessment list has been corrected to resolve the issue identified in Ticket #INC0019661 where all rows were not sorting for Reassessments Due and Past Due.
Identity Management
  • Forgot your Password - The “Forgot your password?” link on the CARES-Live Login page has been changed to “Forgot/Reset Your Password?” to more clearly identify the password actions the link supports.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS-CARES Core County Kick-Off Meeting Materials Posted

CWS and Probation SPOCs:
The CWDS Comms Team has posted materials from the CWS-CARES Core County Kick-Off meeting on January 28, 2021. You can find these materials on the CWDS website (https://cwds.ca.gov/). These materials include Recently Asked Questions (RAQs) (https://cwds.ca.gov/QandA) and the CWS-CARES Service Areas and Assigned Core Constituents (https://cwds.ca.gov/cws_cares_service_areas).
Although not presented during the kick-off meeting, also posted to the CWDS website and of great interest to the counties, is the updated CWDS Roadmap (https://cwds.ca.gov/project_roadmap). 
Review and share these materials when you have an opportunity.
 
Action Required
Review the CWS-CARES Core County Kick-Off meeting materials and other CWS-CARES documentation and share them with county staff.

 

CWDS Events/Maintenance Calendar

CWS and Probation SPOCs and Technical Contacts:
The daily CDSS LIS server maintenance has been added to the CWDS calendar (https://cwds.ca.gov/events).  During each day’s scheduled maintenance users may experience connectivity issues impacting CARES-Live Facility Search. 

Action Required
Review the CWDS Calendar (https://cwds.ca.gov/events) for CWS/CMS and CARES-Live events and maintenance.

 

Data Quality Fuzzy Reports Available

County CWS SPOCs and Data Quality Analysts:
The latest versions of Data Quality Fuzzy Reports for Clients, Placement Homes, and Substitute Care Providers (SCPs) are now available.  These Fuzzy Reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the semi-annual merge reports.  Additional information on CWS/CMS data cleansing activities and benefits, including Fuzzy Reports, is found on the Data Quality Portal located at https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Data-Cleansing.
To help the Data Quality team keep track of Fuzzy Report requests, a simple online request form has been developed. The Data Quality Fuzzy Reports Request Online Form is located at https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Data-Cleansing/Fuzzy-Reports.

Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client, Placement Home, and/or SCP) please complete and submit the online request form located at:  https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Data-Cleansing/Fuzzy-Reports.

 

CARES-Live Training Environment Scheduled Maintenance January 29, 2021| 1:00 PM – 5:00 PM

All CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, January 29, 2021 from 1:00 PM to 5:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance January 30-31, 2021| 9:00 PM – 5:00 AM

CWS SPOCs and Technical Contacts in Santa Cruz and Tulare Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, January 30, 2021, at 9:00 PM, and concluding on Sunday, January 31, 2021, at 5:00 AM.  Users at the listed sites will experience an interruption in connectivity to CWS/CMS and CARES-Live for up to twenty-five minutes within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Firewall Replacement February 7, 2021| 5:00 AM – 8:00 AM

All County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance to replace the CalCloud firewall.  The maintenance window is scheduled for Sunday, February 7, 2021, beginning at 5:00 AM and concluding at 8:00 AM.  The firewall replacement activity will cause a 15-minute interruption in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the maintenance window.  The CWS/CMS and CARES-Live applications will not be impacted.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) outside of the scheduled maintenance window, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance March 13-14, 2021| 8:00 AM – 12:00 AM

CWS SPOCs and Technical Contacts in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, March 13, 2021, at 8:00 AM and concluding on Sunday, March 14, 2021, at 12:00 midnight.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.