CWDS Bulletins

CARES-Live Training Environment Scheduled Maintenance December 4, 2020| 1:00 PM – 2:00 PM

All CWS and Probation SPOCs, Training Contacts, CARES-Live Training Administrators and Coordinators:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, December 4, 2020 from 1:00 PM to 2:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment outside of the scheduled outage time, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance on December 5, 2020| 11:00 PM – December 6, 2020| 11:00 AM

All SPOCs and Technical Contacts:
CDT and CDSS will be performing maintenance activities starting on Saturday December 5, 2020 at 11:00 PM through Sunday December 6, 2020 at 11:00 AM. During the scheduled outage, users will not be able to access the CARES-Live application.
 
Action Required
If users experience any issues with CARES-Live outside of the scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
 

 

California Department of Technology Service Desk Bulletin – Storage Migration of SBCS Clustered Servers- Saturday, November 21, 2020| 7:00 AM – 8:30 AM

All SBC Users:
The California Department of Technology (CDT) has scheduled SAN upgrade activities during the SBCS Preventative Maintenance Window, on Saturday, November 21, 2020, beginning at 07:00 AM and concluding at 08:30 AM. The SAN upgrade will cause a disruption or degradation in Citrix Services for approximately one hour during the maintenance.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
 
 

 

CARES-Live Scheduled Maintenance November 21, 2020| 7:00 AM – 9:00 AM

All SPOCS and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Saturday, November 21, 2020 from 7:00 AM to 9:00 AM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance- Saturday, December 19, 2020 | 8:00 AM – 12:00 PM

All CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, December 19, 2020, beginning at 8:00 AM and concluding at 12:00 noon.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

New CAD Contacts on the CWDS Website

All CWS/Probation SPOCs, Training and Technical Contacts:
Child Welfare Digital Services (CWDS) is pleased to announce that the CAD Contact Information located on the CWS/CMS Website and Business Intelligence portal will be migrated to the cwds.ca.gov website on Monday, November 30, 2020.  
Currently, CWDS maintains three (3) websites that provide valuable resources to CWS social workers, probation officers and county technical staff.  The goal is to consolidate those multiple websites into one website.  This is the next step toward completing this consolidation effort.  
PLEASE NOTE:  After the migration occurs, county Single Points Of Contacts (SPOCs) will have the ability to edit the list.   Instructions on how to edit the list can be found starting on page 23 of the CWDS Contacts Page Guide located at http://www.hwcws.cahwnet.gov/guides/default.asp under Website Guides and Procedures.  

Action Required
Access the new CAD User Group Members list at https://cwds.ca.gov/cad_members beginning Monday, November 30, 2020.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor AT&T Scheduled Maintenance- Friday, November 6, 2020 | 12:00 AM – 6:00 AM

All CWS SPOCs and Technical Contacts in San Benito and Santa Clara Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, November 6, 2020, at 12:00 AM and concluding at 6:00 AM.  Users at the listed sites will experience a twenty minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.


 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance- Saturday, November 14-15, 2020 | 6:00 PM – 4:00 AM

All CWS SPOCs and Technical Contacts in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Saturday, November 14, 2020, at 6:00 PM and concluding on Sunday, November 15, 2020, at 4:00 AM.  Users at the listed site will experience a one minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- Friday, October 30-31, 2020 | 7:00 PM – 6:00 AM

All County CWS and Probation SPOCs and Technical Contacts: 
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, October 30, 2020, at 7:00 PM and concludes on Saturday, October 31, 2020, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin CGEN Vendor AT&T Scheduled Maintenance, Friday, October 30, 2020 | 12:00 AM – 6:00 AM

All County CWS SPOCs and Technical Contacts in San Benito, Santa Clara, and Tulare:
The California Department of Technology (CDT) has scheduled maintenance on specific routers in the AT&T MPLS network. The scheduled outage will begin on Friday, October 30, 2020 at 12:00 AM and conclude at 6:00 AM. Customers will experience an outage for up to 20 minutes during the AT&T maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.