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April 1, 2025 UPDATE: The California Department of Technology (CDT) is reporting that the issue with the Virtual Private Network (VPN) has been resolved. Users should now be able to access VPN.
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The California Department of Technology (CDT) has reported a major incident. Users are unable to connect to the Virtual Private Network (VPN). The CWDS Infrastructure team and CDT are investigating the issue. There is currently no estimate of when VPN access will be restored.
We will send out updates as new information is received.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Major Incident Status - VPN Service Unavailable - RESOLVED
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