Hot Fix

CWS-CARES Hot Fix 0.6.2 – October 26, 2022| 5:00 PM – 6:00 PM

All Pilot County RFA Implementation Coordinators and SPOCs:
A CWS-CARES issue was identified that prevented users from creating person records for “Other” adults in the home using the ‘Create Person’ button on that other adult. When clicking ‘Create Person’ a non-visible box would pop-up and the only option was to close the window.
Approval has been received by our leadership, on the condition that all regression testing has successfully completed by the morning of Monday, October 24, 2022, to deploy a hot fix to resolve this issue on Wednesday, October 26, 2022. The maintenance window will begin at 5:00 PM and conclude at 6:00 PM. CWS-CARES will not be accessible during this maintenance window.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.