Informational Bulletin Notification – Release 9.1 & 9.1.0

All County CWS and Probation SPOCs and Technical Contacts:
This communication is a notification that a bulletin has been posted to the CWS/CMS website. As a reminder, ‘Bulletins’ are located beneath the ‘Follow Our Progress’ header on the CWDS website’s home page. The bulletin provides a reminder and direction prior to Release 9.1 and Interim Release 9.1.0 on Saturday, February 25, 2023.

Action Required
Please review the bulletin and share the information with county personnel.


CWS/CMS Release 9.1 Go-Live Update

All CWS and Probation SPOCs, Technical Contacts and Training Contacts:
The planned release date for CWS/CMS Release 9.1 has been rescheduled.  The new release date for R9.1 has been finalized and updated below. 
The tentative release date for R9.2 remains in April 2023. The final release date will be shared as soon as it becomes available.
CWS/CMS Release Previous Scheduled Date New Scheduled Date
R9.1 January 2023 (Tentative) March 11, 2023 (Final)
  • Mandatory Release. All counties must also take R9.0 code with this release.
R9.2 April 2023 (Tentative) April 2023 (Tentative)
Action Required
Contact the CWDS Customer Relations team if you have any questions regarding the CWS/CMS release schedules.


CARES-Live 2.8.21 Production Release – October 27, 2022| 6:00 PM – 9:00 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
  • The goal of this release is to provide ongoing CARES-Live maintenance, infrastructure updates and security patches not visible to CARES-Live users. 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.