Release

CARES-Live 2.8.28.1 Production Release - UPDATE

January 29, 2024 Communications
All SPOCs and Technical Contacts:

EFFECTIVE JANUARY 29, 2024, CARES-Live 2.8.28.1 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 29, 2024 UPDATE: The CARES-Live team has developed a hotfix to resolve the issue that is causing an incomplete number of facilities from displaying in the Search Results page. The hotfix will be implemented tonight, January 29, 2024, beginning at 6:00 PM and concluding at 8:00 PM.

The CALS Feature will not be accessible during this change window.
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January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.

Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.

However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.

The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
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The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.

CARES-Live 2.8.28:
  • This release address security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’.  Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information. 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Update, CARES-Live, Release

Solicitation for County Subject Matter Experts (SMEs) for CWS/CMS Release 9.5

January 19, 2024 Customer Relations

The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate as Subject Matter Experts (SMEs) in the Release 9.5 (R9.5) Business Needs Analysis (BNAs) meetings and Joint Application Design (JAD) to give feedback on issues. SMEs will participate in R9.5 activities, tentatively scheduled to GO LIVE in October 2024.

R9.5 BNAs will be held on January 30, 2024. SMEs will receive an Outlook invitation once all responses are received.

R9.5 JAD has not yet been scheduled, but SMEs will receive an Outlook invitation once a date is selected.

System Change Requests (SCRs) include:
The nine (9) SCRs listed below are newly proposed for Release 9.5:

  • SCR 8964 – Update CWS/CMS User Emails for CARES readiness (Data Quality) (Prioritized #1) - Application Support Contact: James Sidebotham

  • SCR 8965 – CWS/CMS User Emails must be mandatory (Data Quality) (Prioritized #2) - Application Support Contact: Nora O’Hara

  • SCR 8971 – Illogical Client Relationship Correction (Data Quality) (Prioritized #3) - Application Support Contact: James Sidebotham

  • SCR 8970 – Deduplication of Hearing Notebooks (Data Quality) (Data Quality) (Prioritized #7) - Application Support Contact: James Sidebotham

  • SCR 8967 – Duplicate Hearing Notebooks (Data Quality) (Prioritized #8) - Application Support Contact: Nora O’Hara

  • SCR 8972 – ACL 22-95 ICWA Mandatory Fields (Data Quality) (Prioritized #9) - Application Support Contact: Pravitha Kodiyanthara

  • SCR 8973 – ACL 22-95 ICWA Reminder (Data Quality) (Prioritized #10) - Application Support Contact: Pravitha Kodiyanthara

  • SCR 8853 – Validate & Cleanse Collateral Data Demographic Data (Data Quality) (Prioritized #13) - Application Support Contact: Gina Blakemore

  • SCR 8852 - Validate & Cleanse Reporter Demographic Data (Data Quality) (Prioritized #14) - Application Support Contact: Kim Carpenter

The SCRs listed below were covered during a previous BNA. A brief meeting will be held to ensure nothing has changed:

  • SCR 8960 – Other Child in Home Name Fields (Data Quality) (Prioritized #4) - Application Support Contact: Colin Kelley

  • SCR 8961 – Other Child in Home Name Fields Data Population (Data Quality) (Prioritized #5) - Application Support Contact: James Sidebotham

  • SCR 8954 – Service Provider NPI Data Batch Update (Data Quality) (Prioritized #6) – Application Support Contact: James Sidebotham

  • SCR 8943 – Expand Merge History Log (Data Quality) (Prioritized #11) - Application Support Contact: Kim Carpenter

  • SCR 8843 – Transfer Enrollments between DOE Schools (Data Quality) (Prioritized #12) – Application Support Contact: James Sidebotham

Counties are encouraged to register individuals with knowledge and experience working in the areas mentioned above. A mix of end users with casework or supervisory experience will also be very helpful.

Those who volunteer are welcome to register for one or more SCRs.

Participants will work with other County and State SMEs as well as vendor support staff.
We seek a diverse group of participants from large, medium, and small counties. The CWDS Office will work with SMEs to determine the details of participation.

If you have any questions regarding this recruitment, please contact OSI CWDS Application Support via email @ CWS_AppSupport@osi.ca.gov.
 
Action Required
Staff should submit a Release 9.5 SME Online Registration Form (see link below) for each potential SME.
 
Link: https://forms.gle/mfQRVnpBzDFT16wa7
        
The forms should be submitted no later than January 24, 2024.

CWS/CMS, Release