Cws/Cms

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- January 27-28, 2023| 7:00 PM – 6:00 AM

All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, January 27, 2023, at 7:00 PM and concludes on Saturday, January 28, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.

Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

End of Support of Internet Explorer 11 for CWS/CMS Training Portal and CARES-Live

All SPOCS, Technical Contacts, and Training Contacts:
As mentioned in earlier communications to all counties, Internet Explorer 11 (IE11) is now out of support, which has created issues with both the CWS/CMS Training Portal and CARES-Live application as follows:
CWS/CMS Application
A feature was implemented some years ago in the CWS/CMS application that allowed users to access the CWS/CMS Training Portal directly from the Help menu link within the application. The CWS/CMS application is coded to launch the IE11 web browser which is no longer supported.
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a workaround for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft. 
CARES-Live Application
The IE11 browser will no longer be supported by the CARES-Live application. The CARES-Live team is working on a message, to appear when an IE 11 browser user tries to access CARES-Live, indicating that the browser is no longer compatible with CARES-Live. A communication will be sent informing everyone of when CARES-Live will not be accessible via the IE 11 browser and the new message added to the application. CARES-Live does support other browsers, including Microsoft Edge and Google Chrome.
What has been accomplished
On November 7, 2022, Customer Relations sent out an IE11 Inquiry to ask counties if they are currently using Microsoft Edge as their default browser and, if not, if counties have the capability to move to Microsoft Edge. The responses received indicate that the majority of the counties have already moved from IE11 to another browser for CWS/CMS. Those survey results were socialized at the January 10, 2023, Technical Advisory Committee (TAC) Meeting. 
System Change Request (SCR) 8959 has been created with the purpose of making Microsoft Edge the default browser for the CWS/CMS Training Portal. This would eliminate the workaround in accessing the CWS/CMS Training Portal. 
Recommendation
CWDS’ recommendation is to select Microsoft Edge as the default browser for CWS/CMS Training Portal.  The Project’s intent is to use the plain vanilla version of Microsoft Edge. This recommendation has been socialized at both TAC and CWS/CMS Oversight committee for affirmation.
A subsequent communication will be forthcoming to share with counties the planned implementation dates to support the move to Microsoft Edge for CWS/CMS.

Action Required

No action is required at this time. More details will follow. Please share if you have any questions or concerns regarding this communication.
 

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching– January 28, 2023| 6:00 AM – 10:00 AM

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching– January 28, 2023| 6:00 AM – 10:00 AM

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 28, 2023, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin: SAFE Cloud Service Scheduled Maintenance

ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service.  The maintenance begins on Saturday, January 21, 2023, at 8:00 PM and concludes on Sunday, January 22, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
 
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

 

California Department of Technology Service Desk Bulletin – SBCS Services Servers Migration - REMINDER

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled migration of Server Based Computing Services (SBCS) servers. The migration window will begin on Friday, January 6, 2023, at 8:00 PM, and conclude on Saturday, January 7, 2023, at 2:00 PM.  Users attempting to connect to the CWS/CMS application via SBCS during the migration window will receive an error message. Users already logged in when the migration begins are not expected to be impacted.

Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

Preparing Workstations for CWS/CMS Release 9.0 Pilot Week 1 - UPDATE

SPOCs and Technical Contacts for Placer, Sacramento, and San Francisco Counties:
December 28, 2022 UPDATE: There is a prerequisite for all workstations to run the R9.0 code, they must first have the following software installed on the workstation:
  • .NetFramework v3.5
  • .NetFramework v4.8
This software is located in the usual CWSDFRSR share folder. We have attached the newest version of the Commercial Off-the-Shelf (COTS) Install Options document for your reference.
Please install the software listed above on every workstation identified as participating in the R9.0 Pilot prior to pushing the R9.0 code to the workstation. Remember, the plan is to have 15% of your County’s workstations participating in the Pilot during the first week.
FYI, the R9.0 will be staged during the evening of Friday, December 30, 2023, at the earliest.  As a reminder, The Pilot begins on Tuesday, January 3, 2023. The R9.0 Pilot County – Technical Readiness Call is scheduled for 2:00 PM on that same date.
___________________________________________________________________________________
Thank you for volunteering to participate as a Pilot County for CWS/CMS Release 9.0. The Pilot Phase will begin on Tuesday, January 3, 2023, and conclude on Tuesday, January 24, 2023. The Pilot County Technical Readiness call is scheduled for Tuesday, January 3, 2023, at 2:00 PM.
Counties will not be expected to roll out this update to all of their users during the Pilot Phase. The plan is to limit the number of participants to approximately 15% of users within your county during the first week of the Pilot. During the second week, approximately another 15% of users will be added, bringing the total to 30%. Finally, during the third and final week of the Pilot, another 20% of users will be added per county, bringing the total to approximately 50% of users within the county using the updated R9.0 code.
Co-Existent Counties will need to push out the R9.0 code to the specific workstations each week. We suggest that you prepare by identifying which workstations will be receiving the new code each week.
IBM has provided an approximate total count of CWS/CMS workstations for each of the Pilot Counties:
  • Placer – 83 workstations
  • Sacramento – 450 workstations
  • San Francisco – 180 workstations
Using these totals as a guideline, we are asking Placer County to install the R9.0 to approximately 12 or 13 for the first week. Another 12 or 13 for the second week. And about 16 more for the final week of the Pilot.
For Sacramento, we ask about 67 workstations for the first week.  Another 67 for the second week.  And another 90 for the final week of the Pilot.
For San Francisco, we ask about 27 the first week.  Another 27 for the second week.  And another 36 for the final week of the Pilot.
Please be aware that as a Co-Existent County you might be requested to push out code more often once a week. Details are still being finalized and will be discussed during the Pilot County Technical Readiness call on January 3, 2023.
 
Action Required
Please make preparations for the R9.0 Pilot by identifying which workstations will receive the R9.0 code during each of the three weeks of the Pilot. Please contact Customer Relations if you have any questions.

 

California Department of Technology Service Desk Bulletin – SBCS Services Servers Migration - January 6, 2023| 8:00 PM - January 7, 2023| 2:00 PM

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled migration of Server Based Computing Services (SBCS) servers. The migration window will begin on Friday, January 6, 2023, at 8:00 PM, and conclude on Saturday, January 7, 2023, at 2:00 PM.  Users attempting to connect to the CWS/CMS application via SBCS during the migration window will receive an error message. Users already logged in when the migration begins are not expected to be impacted.

Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching– December 31, 2022 | 6:00 AM - 10:00 AM

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 31, 2022, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CWS/CMS Slowness Reported - UPDATE

All SPOCs and Technical Contacts:
12/21/2022 UPDATE:  The CWDS Office, the California Department of Technology (CDT), and IBM continue to research the issue. A temporary partial fix has been implemented. Co-Existent County users are not expected to be impacted. Dedicated Counties Users may experience slow CWS/CMS Application response times.
Additional updates will be shared once more information has been received.
__________________________________________________________________________________________________

Multiple counties have reported slowness issues with the CWS/CMS application. The CWDS Office, the California Department of Technology (CDT), and IBM are researching this reported issue. There is no current estimated time of resolution. Additional updates will be shared once more information has been provided.
 
Action Required
If users experience are experiencing slowness with the CWS/CMS application, please restart your workstation. If slowness continues, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

CWS/CMS Slowness Reported

All SPOCs and Technical Contacts:
Multiple counties have reported slowness issues with the CWS/CMS application. The CWDS Office, the California Department of Technology (CDT), and IBM are researching this reported issue. There is no current estimated time of resolution. Additional updates will be shared once more information has been provided.

Action Required
If users experience are experiencing slowness with the CWS/CMS application, please restart your workstation. If slowness continues, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.