CWS/CMS

CWDS Migrating to Microsoft Teams for Virtual Meetings

All SPOCs:
The Office of Technology and Solutions Integration (OTSI) has decided to phase out the use of WebEx and will use, instead, Microsoft Teams exclusively for all virtual meetings. Child Welfare Digital Services (CWDS) plans to make the move to Microsoft Teams by Monday, September 30, 2024.

Organizations will see many CWDS project meetings either updated or cancelled and rescheduled to make the change to Microsoft Teams instead of WebEx. This communication is being sent out to explain the reasoning of the updates to the existing meeting invites.

Recipients of “forwarded” meeting invites will not receive the updates to the meetings and will have the previous WebEx link on their calendar if they were not included in the invite distribution. If you have previously forwarded an invite to a meeting that has since been updated, please be sure to forward the updated invite to those parties, or work with the meeting organizer to add them to the invite’s distribution list, if appropriate.
 
Action Required
Please accept the updated meeting invites and remove the canceled meetings, due to the change from WebEx to Teams, as they are received.
 
Forward any updated meeting invites that you have previously forwarded, if the new recipients are not included in the meeting’s distribution. The other option is to work with the meeting organizers to add the appropriate people to the invite.

CWS/CMS - ICPC State Contact Information Update - SCR 8992 | Oct. 15, 2024

All SPOCs and Technical Contacts:
The Interstate Compact on the Placement of Children (ICPC) requires certain forms to be completed to act as a contract and placement documentation for children being placed out of state into a relative, foster, parent, adoptive, or residential placement. ICPC forms must be created in CWS/CMS within a child’s case. These forms pre-populate with incorrect and outdated names and contact information for the Receiving State ICPC Compact Administrators. This issue affects the following forms: ICPC 100A, ICPC 100B, and the Financial Medical Plan.

SCR 8992 will update the Interstate Compact on the Placement of Children (ICPC) Administrator’s information for each state to “[Receiving State] ICPC Compact Administrator”.  For example, an ICPC referral being sent to Nevada would pre-populate with the following: “Nevada ICPC Compact Administrator.” The address of the receiving state ICPC Office will be removed, as all ICPC referrals are now sent electronically to all 50 states, and most states no longer accept ICPC referrals by mail. This SCR will go live by Tuesday, October 15, 2024.
 
Action Required
No action is required. Informational only.

CWS/CMS: CAD Server Upgrade to Training Environment - Oct. 1, 2024 | 6 AM - 10 AM

All SPOCs, Technical Contacts, and CAD Contacts:
The California Department of Technology (CDT) has scheduled an upgrade to the CAD Business Objects (BO) server in the CAD Training environment. The upgrade window is scheduled for Tuesday, October 1, 2024, beginning at 6:00 AM and concluding at 10:00 AM.

All users should be sure to be logged out of the CAD BO Training environment prior to the start of the upgrade window.

Action Required
All users should logoff of the CAD BO Training environment prior to the start of the stated maintenance timeframe.
Contact the IBM Help Desk (800-428-8268) to report any issues with Business Objects.

CWS/CMS: Data Quality Fuzzy Reports Available

All SPOCs and Data Quality Analysts:
The latest versions of data quality fuzzy reports for clients & placement homes are now available. Note that Substitute Care Provider (SCP) Fuzzy reports have been replaced by SCR8912 SCP Deduplication. The Client & Placement Home Fuzzy reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the Semi-annual merge reports. Additional information on CWS/CMS data cleansing activities and benefits, including fuzzy reports, is found on the Data Quality Portal.

To help the Data Quality team to keep track of requests for fuzzy reports, a simple online request form has been developed. A new request must be submitted each time to receive the updated fuzzy reports. The Data Quality Fuzzy reports request online form is located at 2024 September DQ Fuzzy Reports Request.
 
Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client or Placement Home), please complete and submit the online request form located at 2024 September DQ Fuzzy Reports Request.

CWS/CMS: CDT Service Desk Bulletin – SAFE Cloud Service Scheduled Maintenance

ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 21, 2024, at 8:00 PM and concludes on Sunday, September 22, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
 
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE

All SPOCs, Technical Contacts, and CAD Contacts:
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide. In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
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September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
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August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
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August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
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July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
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July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
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June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
 
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
 
You will need a CAD ID to log onto the Sandbox environment. 
 
NOTE: Most CAD users already have CAD IDs, however if you do not:
  • Please contact one of your County CAD Contacts to request a CAD ID.
    • You can locate your County CAD list of contacts on the CWDS website.
Action Required
  • Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
  • Explore the new BI Interface from Friday, August 9, through Friday, September 13 from Friday, September 13, through Tuesday, October 15, 2024.
  • If you have issues, contact Chris Lovejoy at Chris.Lovejoy@osi.ca.gov.

CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE

All SPOCs, Technical Contacts, and CAD Contacts:
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.

_____________________________________________________________________________________

August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
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August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
 
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
 
You will need a CAD ID to log onto the Sandbox environment. 
 
NOTE: Most CAD users already have CAD IDs, however if you do not:
  • Please contact one of your County CAD Contacts to request a CAD ID.
    • You can locate your County CAD list of contacts on the CWDS website.
Action Required
  • Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
  • Explore the new BI Interface from Friday, August 9, through Friday, September 13 from Friday, September 13, through Tuesday, October 15, 2024.
If you have issues, contact Chris Lovejoy at Chris.Lovejoy@osi.ca.gov.

CWS/CMS: August 2024 Workstation Patches

All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for August 2024:
Windows 10 22H2
Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5041580 (x64) Critical  
Windows 10 1607 (LTSB)
Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5041773 (x64) Critical      
Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5041576 (x64) Critical  
Windows Updates
Security Update for Microsoft Office 2016 - Office 2016 - KB5002570 - Important
Security Update for Microsoft Office 2016 - Office 2016 - KB5002625 - Important
Security Update for Microsoft Outlook 2016 - Outlook 2016 - KB5002626 - Important
Security Update for Microsoft PowerPoint 2016 - PowerPoint 2016 - KB5002586 - Important       
Security Update for Microsoft Project 2016 - Project 2016 - KB5002561 - Important
Update for Microsoft Visio 2016 - Visio 2016 - KB5002582 - Unspecified
Update for Microsoft Access 2016 - Access 2016 - KB5002589 - Unspecified 
Office 365
Office 365 Version 16.0.16130.21094 Available - Semi-Annual Enterprise Channel - Office 365 – Important              
Office 365 Version 16.0.16731.20792 Available - Semi-Annual Enterprise Channel - Office 365  – Important           
Office 365 Version 16.0.17328.20550 Available - Semi-Annual Enterprise Channel - Office 365  – Important
Office 365 Version 16.0.17328.20550 Available - Semi-Annual Enterprise Channel (Preview) - Office 365 – Important
Office 365 Version 16.0.17726.20206 Available - Monthly Enterprise Channel - Office 365 – Important     
Office 365 Version 16.0.17830.20166 Available - Current Channel - Office 365 – Important
Adobe
Google Adobe Acrobat Reader 2024.002.21005 - Adobe Acrobat Reader - Continuous Track - Critical APSB24-57     
Mozilla Firefox
Mozilla Firefox (x64) 115.14.0 ESR – High mfsa2024-34     
 
Action Required
No action is required. Informational only.

CAD Business Objects Currently Unavailable - RESOLVED

All SPOCs, Technical Contacts, and CAD Contacts:
September 11, 2024 UPDATE:  The problem which made BusinessObjects (BO) unavailable has been resolved. The server certificate was installed, allowing access to be restored.
Review and rerun the recent BO report jobs, as necessary.

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The CWS/CMS CAD BusinessObjects (BO) server is unavailable. The CWDS Infrastructure team and IBM are working with the California Department of Technology (CDT) to investigate the cause of the problem and to work on implementing a resolution.

There is currently no estimated time of recovery. Updates will be sent out as they are received.
 
Action Required
No action currently needed. Review scheduled BO reports when BO has resumed. Rerun the report jobs, as necessary.

CWS/CMS: CAD Business Objects - Issue

All SPOCs, Technical Contacts, and CAD Contacts:
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, September 8, 2024. It was rebooted this morning at 7:30 AM, and the service was restored. However, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning. 
 
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
 
Contact Chris Lovejoy if you require more information regarding this issue.