CWS/CMS

All SPOCs, Technical and Data Quality Analyst Contacts:

Beginning March 28, 2026, SCR8794 Service Provider Merge and SCR8912 SCP Merge will allow approved merges of groups of duplicates that may span across more than one county. The SCR8794 and SCR8912 DUP reports you receive will remain unchanged, as they currently identify cross-county duplicates. Changes will be applied during the batch merge process, and cross-county merges will no longer be rejected (listed as Exceptions).

Please refer to the Data Quality Portal

• For more information see  SCR 8794 and SCR 8912
   

Actin Required

For those counties that want to participate, continue working the reports as you have done previously. For more information see  SCR 8794 and SCR 8912

All SPOCs and Data Quality Analysts:

The latest versions of Data Quality Fuzzy Reports for Clients and Placement Homes are now available. The Client and Placement Home Fuzzy Reports assist with manual data cleanup in CWS/CMS by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the Semi-annual merge reports. Additional information on CWS/CMS data cleansing activities and benefits, including Fuzzy Reports, is found on the Data Quality Portal.

No signup is required. All counties have already received the two reports on SAFE.

Action Required

If a county wants to collect the two Data Quality Fuzzy Reports (for Client or Placement Home) and perform manual merges in CWS/CMS, please collect them from SAFE as you have done previously. 

All SPOCs and Technical Contacts:

March 5, 2026 UPDATE: The CWDS Project has decided to not run the automated process to end-date inactive CWS/CMS user logins during March. The monthly process will resume in April. The next reports will be sent to the SAFE folder approximately April 7, 2026.

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February 18, 2026 UPDATE: This is a reminder to submit an exclusion file, if needed, by Thursday, February 19, 2026, at 5:00 PM to prevent up to ten (10) user logins from being end-dated. No action is required if your county agrees with the list as provided.

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February 11, 2026 UPDATE:  As presented at the February 10, 2026 Technical Advisory Committee (TAC) Meeting, we are sharing the updated SCR 9039 FAQ document for your reference.   

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February 6, 2026 UPDATE: Based on received feedback, the reports are being updated for the following criteria:

Report criteria:

Identifies CWS/CMS user logins that have not been used in the past 180 days 

However, users are omitted from the report if they fall into one of these two categories:

1. Have NOT logged into CWS/CMS within the previous 180 days, but HAVE logged into CARES-Live within the previous 180 days.
2. The User ID has been created within the previous 90 days, and has NOT logged into CWS/CMS.

Updated reports, using the new criteria listed above, will be made available in SAFE in the FromOSI folder no later than 5:00 PM, on Friday, February 6, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-06.xlsx. 

Please use this updated report when reviewing the list of user logins identified for deactivation.

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To prepare for CWS-CARES Mock Cycles and Production Simulation, the CWS-CARES Project will begin an automated process to end-date inactive CWS/CMS user logins. This effort helps ensure that only active users are set up with access in CWS-CARES. 

This process identifies CWS/CMS user logins that have not been used in the past 180 days and schedules those logins to be end-dated. This is standard account cleanup intended to reduce inactive or outdated system access as counties prepare for CWS-CARES. 

What This Means for Counties 

• This activity affects system access only. There are no impacts to caseloads, staff roles, office assignments, or authority. 

• User logins associated with an active County License Case (CLC) are excluded from the report. 

• All user accounts (active and inactive) will still be carried forward to CWS-CARES. 

County Review and Option to Exclude User Logins  

Counties will have an opportunity to review the list of user logins identified for deactivation. To accommodate staff on extended leave (such as administrative or maternity leave), counties may exclude up to 10 user logins from deactivation, if needed. 

A report will be available in SAFE in the FromOSI folder on February 2, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-02.xlsx. 

If your county wishes to exclude user logins: 

1. Use the Excel file provided. 

2. Keep only the rows (up to 10) for user logins you want excluded. 

3. Do not modify the file layout or formatting. 

4. Upload the file to SAFE in the ToOSI folder. 

If more than 10 exclusions are needed, please contact CWDS Customer Relations and include a brief explanation. 

Deadline: February 19 at 5:00 PM 
Files received after this deadline will not be accepted, and all user logins listed in the original report will be end-dated. 

Timing and Ongoing Process 

• This first run will process and end-date User IDs on February 21, 2026. 

• The 180-day inactivity threshold will remain in place through April 2026, giving counties additional time to review the list and adjust to new processes. 

• Beginning May, the inactivity threshold will change to 90 days, consistent with CWS-CARES access policy and the Production Simulation environment. 

• After February, this process will occur monthly until the transition to CWS-CARES: 

• Reports will be posted after the first weekend of each month 

• User logins will be deactivated during the fourth weekend of the month 

• Counties will receive advance notice of specific dates 

Restoring a User Login 

If a user login is end-dated and later needs to be restored, counties may submit a Help Desk ticket to reinstate the existing login and associated staff access. 

Action Required 

• Review the report of inactive CWS/CMS user logins when it becomes available in SAFE. 

• Submit an exclusion file (if needed) by February 19 at 5:00 PM to prevent up to 10 user logins from being end-dated. 

• No action is required if your county agrees with the list as provided. 

For questions or concerns, please contact the CWDS Customer Relations mailbox. 

All Dedicated County SPOCs and Technical Contacts:

As we wrap up the statewide Zscaler deployment, the CWDS Infrastructure Operations Team would like to provide a final update regarding the transition away from the Cisco AnyConnect Virtual Private Network (VPN) solution.

Effective March 1, 2026, Cisco AnyConnect will be removed from all CWS/CMS workstations. All remote users should now be using CWDS‑Zscaler for secure connectivity and access to CWS/CMS resources.

What This Means for Users

• No action is required at this time if users are already logged in and operating through Zscaler.
• Beginning March 1, 2026, the Cisco AnyConnect application will no longer be available or supported on State‑issued CWS/CMS workstations.
• Remote access, internet access, and security filtering will continue through CWDS‑Zscaler and Okta authentication.

Action Required

If users experience connectivity issues, application access issues, or Zscaler‑related prompts, please contact the IBM Help Desk at (800) 428-8268.

All SPOCs and Technical Contacts:

CWS/CMS Code Table Refresh – February 11, 2026

Updated code table files will be delivered to county servers on Wednesday, February 11, 2026, between 1:00 PM and 4:00 PM. Files will be placed in the BaseCTB folder on county servers. For most counties, standard delivery methods will then automatically distribute these files from the server to end-user workstations.

This refresh primarily ensures that newly imaged machines or machines that have not logged in recently receive the latest code table files.

Impact and Delivery

• Dedicated counties: No action required. Updates will be automatically delivered to end users.
• Coex counties:
  • If using the Windows logon script to deliver code table files (most counties): No action required.
  • If not using the logon script (e.g., virtual environments): Please pick up the files from the BaseCTB folder and include them in your virtual images. These files should only be delivered to workstations if they are newer than the existing code tables. If manually delivering them, they go in the c:\cacw\codetbls folder and should overlay existing files of the same name.

Important for Coex Counties

• Your county server must sync with the CWS/CMS Distributed File System Replication (DFSR) to receive the updated files. This typically occurs hourly.
• If needed, verify that your county’s file server is properly mirroring the CWS Distributed File Server.

Applying these updates helps ensure that users have a freshly updated version of the code table files.

Please Note
This refresh will not be enforced. There is no deadline or system lockout associated with this update. While applying the updates is recommended, it is optional.

End-date of Inactive CWS/CMS User Logins for CWS-CARES Readiness - UPDATE

All SPOCs and Technical Contacts:

February 6, 2026 UPDATE: Based on received feedback, the reports are being updated for the following criteria:

Report criteria:

Identifies CWS/CMS user logins that have not been used in the past 180 days 

However, users are omitted from the report if they fall into one of these two categories:

1. Have NOT logged into CWS/CMS within the previous 180 days, but HAVE logged into CARES-Live within the previous 180 days.
2. The User ID has been created within the previous 90 days, and has NOT logged into CWS/CMS.

Updated reports, using the new criteria listed above, will be made available in SAFE in the FromOSI folder no later than 5:00 PM, on Friday, February 6, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-06.xlsx. 

Please use this updated report when reviewing the list of user logins identified for deactivation.

_____________________________________________________________________

To prepare for CWS-CARES Mock Cycles and Production Simulation, the CWS-CARES Project will begin an automated process to end-date inactive CWS/CMS user logins. This effort helps ensure that only active users are set up with access in CWS-CARES. 

This process identifies CWS/CMS user logins that have not been used in the past 180 days and schedules those logins to be end-dated. This is standard account cleanup intended to reduce inactive or outdated system access as counties prepare for CWS-CARES. 

What This Means for Counties 

• This activity affects system access only. There are no impacts to caseloads, staff roles, office assignments, or authority. 

• User logins associated with an active County License Case (CLC) are excluded from the report. 

• All user accounts (active and inactive) will still be carried forward to CWS-CARES. 

County Review and Option to Exclude User Logins  

Counties will have an opportunity to review the list of user logins identified for deactivation. To accommodate staff on extended leave (such as administrative or maternity leave), counties may exclude up to 10 user logins from deactivation, if needed. 

A report will be available in SAFE in the FromOSI folder on February 2, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-02.xlsx. 

If your county wishes to exclude user logins: 

1. Use the Excel file provided. 

2. Keep only the rows (up to 10) for user logins you want excluded. 

3. Do not modify the file layout or formatting. 

4. Upload the file to SAFE in the ToOSI folder. 

If more than 10 exclusions are needed, please contact CWDS Customer Relations and include a brief explanation. 

Deadline: February 19 at 5:00 PM 
Files received after this deadline will not be accepted, and all user logins listed in the original report will be end-dated. 

Timing and Ongoing Process 

• This first run will process and end-date User IDs on February 21, 2026. 

• The 180-day inactivity threshold will remain in place through April 2026, giving counties additional time to review the list and adjust to new processes. 

• Beginning May, the inactivity threshold will change to 90 days, consistent with CWS-CARES access policy and the Production Simulation environment. 

• After February, this process will occur monthly until the transition to CWS-CARES: 

• Reports will be posted after the first weekend of each month 

• User logins will be deactivated during the fourth weekend of the month 

• Counties will receive advance notice of specific dates 

Restoring a User Login 

If a user login is end-dated and later needs to be restored, counties may submit a Help Desk ticket to reinstate the existing login and associated staff access. 

Action Required 

• Review the report of inactive CWS/CMS user logins when it becomes available in SAFE. 

• Submit an exclusion file (if needed) by February 19 at 5:00 PM to prevent up to 10 user logins from being end-dated. 

• No action is required if your county agrees with the list as provided. 

For questions or concerns, please contact the CWDS Customer Relations

All SPOCs, Technical Contacts, and CAD Contacts:

The CWDS Infrastructure team and the California Department of Technology (CDT) have scheduled maintenance for the CAD/Business Objects (BO) servers. The maintenance windows are scheduled for the following environments:

Training environment:

Tuesday, February 10, 2026, beginning at 12:00 Noon and concluding at 4:00 PM

Production environment:

Tuesday, February 24, 2026, beginning at 12:00 Noon and concluding at 4:00 PM

CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the scheduled maintenance windows. Any BO reports scheduled to run during this timeframe will be affected. The CWDS Infrastructure team recommends to either run all reports before 12:00 Noon on those dates, or on the night prior of these scheduled maintenance days.

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary. Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

All SPOCs and Technical Contacts:

To prepare for CWS-CARES Mock Cycles and Production Simulation, the CWS-CARES Project will begin an automated process to end-date inactive CWS/CMS user logins. This effort helps ensure that only active users are set up with access in CWS-CARES. 

This process identifies CWS/CMS user logins that have not been used in the past 180 days and schedules those logins to be end-dated. This is standard account cleanup intended to reduce inactive or outdated system access as counties prepare for CWS-CARES. 

What This Means for Counties 

• This activity affects system access only. There are no impacts to caseloads, staff roles, office assignments, or authority. 

• User logins associated with an active County License Case (CLC) are excluded from the report. 

• All user accounts (active and inactive) will still be carried forward to CWS-CARES. 

County Review and Option to Exclude User Logins  

Counties will have an opportunity to review the list of user logins identified for deactivation. To accommodate staff on extended leave (such as administrative or maternity leave), counties may exclude up to 10 user logins from deactivation, if needed. 

A report will be available in SAFE in the FromOSI folder on February 2, 2026, titled: SCR9039_END-DATE_USERID_2026-02-02.xlsx. 

If your county wishes to exclude user logins: 

1. Use the Excel file provided. 

2. Keep only the rows (up to 10) for user logins you want excluded. 

3. Do not modify the file layout or formatting. 

4. Upload the file to SAFE in the ToOSI folder. 

If more than 10 exclusions are needed, please contact CWDS Customer Relations and include a brief explanation. 

Deadline: February 19 at 5:00 PM 
Files received after this deadline will not be accepted, and all user logins listed in the original report will be end-dated. 

Timing and Ongoing Process 

• This first run will process and end-date User IDs on February 21, 2026. 

• The 180-day inactivity threshold will remain in place through April 2026, giving counties additional time to review the list and adjust to new processes. 

• Beginning May, the inactivity threshold will change to 90 days, consistent with CWS-CARES access policy and the Production Simulation environment. 

• After February, this process will occur monthly until the transition to CWS-CARES: 

• Reports will be posted after the first weekend of each month 

• User logins will be deactivated during the fourth weekend of the month 

• Counties will receive advance notice of specific dates 

Restoring a User Login 

If a user login is end-dated and later needs to be restored, counties may submit a Help Desk ticket to reinstate the existing login and associated staff access. 

Action Required 

• Review the report of inactive CWS/CMS user logins when it becomes available in SAFE. 

• Submit an exclusion file (if needed) by February 19 at 5:00 PM to prevent up to 10 user logins from being end-dated. 

• No action is required if your county agrees with the list as provided. 

For questions or concerns, please contact the CWDS Customer Relations mailbox. 

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 31, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, January 20, 2026, beginning at 6:00 PM and concluding at 10:00 PM. During the maintenance window, CDT will apply system security updates to SBCS Infrastructure Netscalers. CDT is informing everyone to log off from the Citrix SBC system during the maintenance window.

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.