All SPOCs, Technical Contacts, and SBC Administrators:
May 5, 2026 UPDATE: In addition to the warning message issue, a second issue within the Server Based Computing (SBC) / Citrix environment was discovered. This second issue was a “High Level Problem Occurred” message. Unlike the first issue, users who encountered the second issue were blocked from proceeding access to the CWS/CMS application.
IBM worked with the California Department of Technology (CDT) and implemented a fix to resolve the “High Level Problem Occurred” last night. Users should not be encountering this issue when accessing the CWS/CMS application via SBC.
In addition, a separate fix has been implemented this morning to resolve the issue that was causing the warning message. This message should no longer appear.
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The California Department of Technology (CDT) upgraded the SBCS servers to the Windows 2022 server. This activity has caused the following warning message to appear when accessing CWS/CMS via an SBC connection:
IBM and the CWDS Office are working with the CDT on a fix, to be implemented later this week, to prevent this warning message from appearing. No action will be needed from the user once this update is made. In the meantime, users are able to connect to CWS/CMS by simply clicking the ‘OK’ button to close out the warning message.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.