Customer Relations

CWS-CARES: New Core Constituent Orientation Guide

Core Constituent Points of Contact:

Core Constituents,

You shared in quarterly Core Constituent surveys that new meeting and demonstration participants would benefit from onboarding resources to better understand CWS-CARES and how to engage effectively. In response, we are introducing the Core Constituent Orientation Guide, a one-page resource designed to support your onboarding and participation.

What’s in the Guide?
  • Essential resources to get started
  • Key activities for Core Constituents
  • How to provide feedback
  • Contact information for questions
You can access the guide in the attached document. It will also be included in all Core Constituent meeting invites moving forward.

We would like to hear from you! If you have suggestions to improve the guide, please send them to the Customer Relations Team.

Thank you for your continued participation and valuable contributions to CWS-CARES.

Action Requested
Send your suggestions to improve the Core Constituent Orientation Guide to the Customer Relations team.

 

CWS-CARES Stakeholder Briefing #2 – Registration Link and Details - REMINDER

To: Child Welfare and Probation CARES SPOCs and Child Welfare Implementation Coordinators
CC: County, Tribe, Probation, and State Leadership, and OCM Coordinators

We hope you found our first Stakeholder Briefing Session in June 2024 informative and useful. We’re excited to announce our Second CWS-CARES Stakeholder Briefing Session to unveil new features, foster engagement, and drive user adoption.

Date: Wednesday, January 29, 2025
Time: 9:00 AM – 12:00 PM
Format: Webinar

The agenda includes: 
  • Leadership Opening
  • A Holistic Design & User Feedback Update
  • Demonstrations and Feature Highlights:
    • Intake & Investigations (what’s changed since the last session)
    • Case Management
    • The Foster Care Eligibility Determination (FCED) interface between CWS-CARES & CalSAWS
  • An External Systems Update
  • Implementation, OCM, & Training Updates
  • Technology Updates
  • Q&A
You may register for the session using the CWS-CARES Stakeholder Briefing #2 Registration page.

Registration takes less than a minute by entering your name, email, and county or organization. Once registration is complete, a meeting notice with the session information will be automatically sent to the email provided.

You may register for others or forward this email to staff that might be interested in attending the session. We encourage everyone to register by January 22, 2025.

The session will be recorded. For more information, please refer to the CWS-CARES Stakeholder Briefings page on the CWDS website which contains the session dates, past session recordings, and materials.

Action Required
You are invited to register for the CWS-CARES Stakeholder Briefing #2. We encourage registration by January 22, 2025.

For additional questions, please email CWDS Customer Relations.