CARES-Live

CARES-Live Scheduled Maintenance - October 22, 2026 | 6 PM - 9 PM

October 20, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, October 22, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage. 

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live

CDT Service Desk Bulletin – Amazon Web Services Migration - UPDATE

October 20, 2026 Communications

ALL SPOCs and Technical Contacts:

October 20, 2026, UPDATE: In addition to the previously reported brief interruptions to internet connectivity during the scheduled CDT migration window, the CARES-Live application will not be available to users on Wednesday, October 28, 2026, between 9:00 PM and 11:59 PM.

There is no anticipated impact to the CWS/CMS application from this migration activity.

________________________________________________________________________________________________________________

The California Department of Technology (CDT) has scheduled a migration to new 100G Amazon Web Services (AWS) public peering links. The migration window occurs on Wednesday, October 28, 2026, beginning at 9:00 PM and concluding at 11:59 PM.

The migration activity may cause brief interruptions of internet connectivity within the scheduled migration window.

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Service Desk Bulletin

Subject: Migrate San Jose AWS Public Peering to 100G Links

Reference Number:

CHG0094032

Event Date/Time:

10/28/2026 @ 09:00 PM

Start Date/Time:

10/28/2026 @ 09:00 PM

End Date/Time:

10/28/2026 @ 11:59 PM
 

Summary: Migrating to new 100G AWS public peering links

Action Requested: None

Who is Affected: CDT Internet Customers

What to Expect: Brief delay in public bound AWS traffic

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
--------------------------------

Action Required

Contact the IBM Help Desk (800-428-8268) to report any issues after the maintenance window has concluded.

 
Update, Maintenance, CDT, CARES-Live

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

October 16, 2026 Communications

All SPOCs and Technical Contacts in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Tuesday, October 20, 2026, at 9:00 PM, and concluding on Wednesday, October 21, 2026, at 2:00 AM. Users at the listed site may experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Service Desk Bulletin

Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0094506

Event Date/Time:

10/20/2026 @ 09:00 PM

Start Date/Time:

10/20/2026 @ 09:00 PM

End Date/Time:

10/21/2026 @ 02:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer site may experience downtime within the 5 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (4963 10th Street, Mariposa 95338 / 5362 Lemee Lane, Mariposa 95338)
  • Department of Health Care Services (4963 10th Street, Mariposa 95338)

What to Expect: The listed customer site may experience downtime within the 5 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
----------------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 
Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

October 12, 2026 Communications

All SPOCs and Technical Contacts in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, October 13, 2026, beginning at 12:00 Midnight, and concluding at 6:00 AM. Users at the listed site may experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
______________________________

Service Desk Bulletin

Subject: CGEN Vendor Verizon Maintenance

Reference Number:

CHG0094327

Event Date/Time:

10/13/2026 @ 12:00 AM

Start Date/Time:

10/13/2026 @ 12:00 AM

End Date/Time:

10/13/2026 @ 06:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer site may experience downtime within the 6 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (4963 10th Street. Mariposa, CA 95338) (5362 Lemee Lane. Mariposa, CA 95338)
  • Department Of Technology (3101 Gold Camp Drive. Rancho Cordova, CA 95670)

What to Expect: The listed customer site may experience downtime within the 6-hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
______________________________

Action

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CARES-Live Scheduled Maintenance - September 24, 2026 | 6PM -9PM

September 23, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, September 24, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches along with preparations to support the transition to CWS-CARES when it goes live that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live

CDT Service Desk Bulletin – Security Certificate Update

September 16, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a Sectigo security certificate update. The update is scheduled for Sunday, September 27, 2026, beginning at 3:00 AM and concluding at 5:00 AM.

Following the security update, a small subset of users, when connecting to the CWS/CMS Mainframe SOCP LPAR, may receive a prompt to accept the new Sectigo certificate as a trusted resource. We are sharing this bulletin to inform these users that they have to accept the certificate if they do receive this prompt.
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Service Desk Bulletin

Subject: Security Certificate Update for socp.cahwnet.gov

Reference Number:

CHG0093428

Event Date/Time:

09/27/2026 @ 03:00 AM

Start Date/Time:

09/27/2026 @ 03:00 AM

End Date/Time:

09/27/2026 @ 05:00 AM

Summary: CDT will apply a new Sectigo security certificate for socp.cahwnet.gov. There will be no change to the signer (root/intermediate).

Action Requested: Customers connecting to the listed LPARs are encouraged to test their applications to ensure connectivity is working as expected once the new security certificate is applied.

Who is Affected: Both Internal and external CWS mainframe customers that directly target connections to CWS via: socp.cahwnet.gov.

What to Expect: Some TN3270 emulation and FTP client software may prompt for user action to accept the new certificate as a trusted resource. Clients should accept the new certificates and proceed as normal.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
------------------------------------------------

Action Required

Users need to accept the new Sectigo security certificate, if they are prompted to do so.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, Bulletin

CWDS: CDT Service Desk Bulletin – Security Certificate Update - Sept. 19, 2026 | 2AM - 4AM

September 11, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a Sectigo security certificate update. The update is scheduled for Thursday, September 19, 2026, beginning at 2:00 AM and concluding at 4:00 AM.

Following the security update, a small subset of users, when connecting to the CWS/CMS Mainframe SOC LPAR, may receive a prompt to accept the new Sectigo certificate as a trusted resource. We are sharing this bulletin to inform these users that they have to accept the certificate if they do receive this prompt.
-----------------------

Service Desk Bulletin

Subject: Security Certificate Update for soc.cahwnet.gov

Reference Number:

CHG0093427

Event Date/Time:

09/17/2026 @ 02:00 AM

Start Date/Time:

09/17/2026 @ 02:00 AM

End Date/Time:

09/17/2026 @ 04:00 AM

Summary: CDT will apply a new Sectigo security certificate for soc.cahwnet.gov. There will be no change to the signer (root/intermediate).

Action Requested: Customers connecting to the listed LPARs are encouraged to test their applications to ensure connectivity is working as expected once the new security certificate is applied.

Who is Affected: Both Internal and external CWS mainframe customers that directly target connections to CWS via: soc.cahwnet.gov.

What to Expect: Some TN3270 emulation and FTP client software may prompt for user action to accept the new certificate as a trusted resource. Clients should accept the new certificates and proceed as normal.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
-----------------------

Action Required

Users need to accept the new Sectigo security certificate, if they are prompted to do so.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, CWDS, Bulletin

CWS/CMS & CARES-Live: CDT Service Desk Bulletin – Edge Router Code Upgrade

September 11, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled an upgrade on their customer edge routers. The upgrade window occurs on Sunday, September 20, 2026, beginning at 7:00 AM and concluding at 3:00 PM.

The CWS/CMS and CARES-Live applications will experience outages lasting a total of one or two hours within the scheduled upgrade window.

Remote access via a Virtual Private Network (VPN) to the applications will not be impacted. Server Based Computing (SBC) users, if accessing through VPN/Zscaler, will also not be impacted.

-------------------

Service Desk Bulletin

Subject: Upgrading the code on CDT Customer Edge Routers.

Reference Number:

CHG0093455

Event Date/Time:

09/20/2026 @ 07:00 AM

Start Date/Time:

09/20/2026 @ 07:00 AM

End Date/Time:

09/20/2026 @ 03:00 PM

Summary: CDT engineers will upgrade the code on 24 customer edge routers.

Action Requested: Customers are encouraged to test their connectivity after the maintenance window.

Who is Affected: 

CDE - California Department of Education

CWDS - Child Welfare Digital Services

CSAC - California Student Aid Commission

CSD - Department of Community Services and Development

DCSS - Department of Child Support Services

CTC - Commission on Teacher Credentialing

CDFA - Department of Food and Agriculture

DHCS - Department of Health Care Services

DOF - Department of Finance

EDD - Employment Development Department

CALEPA - Environmental Protection Agency

HCD - Department of Housing and Community Development

CSL - California State Library

DMHC - Department of Managed Health Care

MHSOAC - Mental Health Services Oversight and Accountability Commission

Cal OES - Governor's Office of Emergency Services

SCO - State Controller's Office

CAHSRA - High-Speed Rail Authority

OSPD - California State Public Defenders

ALRB - Agricultural Labor Relations Board

Go-Biz - Governor's Office of Business and Economic Development

STO - State Treasurer's Office

What to Expect: Customer routers require multiple reload and will be down 1-2 hours during the maintenance window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
-------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 4-5, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, September 4, 2026, at 10:00 PM, and concluding on Saturday, September 5, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
---------------------------------------------

Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093275

Event Date/Time:

09/04/2026 @ 10:00 PM

Start Date/Time:

09/04/2026 @ 10:00 PM

End Date/Time:

09/05/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (75 Diamond Valley Road, Markleeville CA 96120 / 1415 Sheriff Cady Lane, Susanville CA 96130 / 880 Northcrest Drive, Crescent City CA 95531 / 51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

---------------------------------------------
Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 3-4, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Thursday, September 3, 2026, at 10:00 PM, and concluding on Friday, September 4, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
--------------------------

Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093274

Event Date/Time:

09/03/2026 @ 10:00 PM

Start Date/Time:

09/03/2026 @ 10:00 PM

End Date/Time:

09/04/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130 / 75 Diamond Valley Road, Markleeville CA 96120 / 880 Northcrest Drive, Crescent City CA  95531)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
--------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin