CARES-Live

CARES-Live Scheduled Maintenance - September 24, 2026 | 6PM -9PM

September 23, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, September 24, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches along with preparations to support the transition to CWS-CARES when it goes live that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live

CDT Service Desk Bulletin – Security Certificate Update

September 16, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a Sectigo security certificate update. The update is scheduled for Sunday, September 27, 2026, beginning at 3:00 AM and concluding at 5:00 AM.

Following the security update, a small subset of users, when connecting to the CWS/CMS Mainframe SOCP LPAR, may receive a prompt to accept the new Sectigo certificate as a trusted resource. We are sharing this bulletin to inform these users that they have to accept the certificate if they do receive this prompt.
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Service Desk Bulletin

Subject: Security Certificate Update for socp.cahwnet.gov

Reference Number:

CHG0093428

Event Date/Time:

09/27/2026 @ 03:00 AM

Start Date/Time:

09/27/2026 @ 03:00 AM

End Date/Time:

09/27/2026 @ 05:00 AM

Summary: CDT will apply a new Sectigo security certificate for socp.cahwnet.gov. There will be no change to the signer (root/intermediate).

Action Requested: Customers connecting to the listed LPARs are encouraged to test their applications to ensure connectivity is working as expected once the new security certificate is applied.

Who is Affected: Both Internal and external CWS mainframe customers that directly target connections to CWS via: socp.cahwnet.gov.

What to Expect: Some TN3270 emulation and FTP client software may prompt for user action to accept the new certificate as a trusted resource. Clients should accept the new certificates and proceed as normal.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
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Action Required

Users need to accept the new Sectigo security certificate, if they are prompted to do so.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, Bulletin

CWDS: CDT Service Desk Bulletin – Security Certificate Update - Sept. 19, 2026 | 2AM - 4AM

September 11, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a Sectigo security certificate update. The update is scheduled for Thursday, September 19, 2026, beginning at 2:00 AM and concluding at 4:00 AM.

Following the security update, a small subset of users, when connecting to the CWS/CMS Mainframe SOC LPAR, may receive a prompt to accept the new Sectigo certificate as a trusted resource. We are sharing this bulletin to inform these users that they have to accept the certificate if they do receive this prompt.
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Service Desk Bulletin

Subject: Security Certificate Update for soc.cahwnet.gov

Reference Number:

CHG0093427

Event Date/Time:

09/17/2026 @ 02:00 AM

Start Date/Time:

09/17/2026 @ 02:00 AM

End Date/Time:

09/17/2026 @ 04:00 AM

Summary: CDT will apply a new Sectigo security certificate for soc.cahwnet.gov. There will be no change to the signer (root/intermediate).

Action Requested: Customers connecting to the listed LPARs are encouraged to test their applications to ensure connectivity is working as expected once the new security certificate is applied.

Who is Affected: Both Internal and external CWS mainframe customers that directly target connections to CWS via: soc.cahwnet.gov.

What to Expect: Some TN3270 emulation and FTP client software may prompt for user action to accept the new certificate as a trusted resource. Clients should accept the new certificates and proceed as normal.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
-----------------------

Action Required

Users need to accept the new Sectigo security certificate, if they are prompted to do so.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, CWDS, Bulletin

CWS/CMS & CARES-Live: CDT Service Desk Bulletin – Edge Router Code Upgrade

September 11, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled an upgrade on their customer edge routers. The upgrade window occurs on Sunday, September 20, 2026, beginning at 7:00 AM and concluding at 3:00 PM.

The CWS/CMS and CARES-Live applications will experience outages lasting a total of one or two hours within the scheduled upgrade window.

Remote access via a Virtual Private Network (VPN) to the applications will not be impacted. Server Based Computing (SBC) users, if accessing through VPN/Zscaler, will also not be impacted.

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Service Desk Bulletin

Subject: Upgrading the code on CDT Customer Edge Routers.

Reference Number:

CHG0093455

Event Date/Time:

09/20/2026 @ 07:00 AM

Start Date/Time:

09/20/2026 @ 07:00 AM

End Date/Time:

09/20/2026 @ 03:00 PM

Summary: CDT engineers will upgrade the code on 24 customer edge routers.

Action Requested: Customers are encouraged to test their connectivity after the maintenance window.

Who is Affected: 

CDE - California Department of Education

CWDS - Child Welfare Digital Services

CSAC - California Student Aid Commission

CSD - Department of Community Services and Development

DCSS - Department of Child Support Services

CTC - Commission on Teacher Credentialing

CDFA - Department of Food and Agriculture

DHCS - Department of Health Care Services

DOF - Department of Finance

EDD - Employment Development Department

CALEPA - Environmental Protection Agency

HCD - Department of Housing and Community Development

CSL - California State Library

DMHC - Department of Managed Health Care

MHSOAC - Mental Health Services Oversight and Accountability Commission

Cal OES - Governor's Office of Emergency Services

SCO - State Controller's Office

CAHSRA - High-Speed Rail Authority

OSPD - California State Public Defenders

ALRB - Agricultural Labor Relations Board

Go-Biz - Governor's Office of Business and Economic Development

STO - State Treasurer's Office

What to Expect: Customer routers require multiple reload and will be down 1-2 hours during the maintenance window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 4-5, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, September 4, 2026, at 10:00 PM, and concluding on Saturday, September 5, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093275

Event Date/Time:

09/04/2026 @ 10:00 PM

Start Date/Time:

09/04/2026 @ 10:00 PM

End Date/Time:

09/05/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (75 Diamond Valley Road, Markleeville CA 96120 / 1415 Sheriff Cady Lane, Susanville CA 96130 / 880 Northcrest Drive, Crescent City CA 95531 / 51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 3-4, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Thursday, September 3, 2026, at 10:00 PM, and concluding on Friday, September 4, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093274

Event Date/Time:

09/03/2026 @ 10:00 PM

Start Date/Time:

09/03/2026 @ 10:00 PM

End Date/Time:

09/04/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130 / 75 Diamond Valley Road, Markleeville CA 96120 / 880 Northcrest Drive, Crescent City CA  95531)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
--------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CARES-Live Scheduled Maintenance - Aug 27, 2026 | 6PM - 9PM

August 25, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, August 27, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, CANS duplicate clean-up, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live

CWDS Customer Service Management (CSM) Portal Update - Aug. 7, 2026 | 5PM - 6PM

August 07, 2026 Communications

All CARES-Live and CARES-RFA County Administrators:

The ServiceNow (SNOW) Customer Service Management (CSM) Portal User Interface for CARES County Admins will be updated to include added columns when viewing all open tickets. Please see the screenshot of the ‘Before’ and ‘After’ required ticket information.

Before

After

Today, Friday, August 7, 2026, beginning at 5:00 PM and concluding at 6:00 PM, the CWDS ServiceNow CSM portal will not be available while the portal update occurs. Please complete your work and log off the CWDS ServiceNow portal today by 5:00 PM.

Action Required

If users experience any issues with the CWDS CSM Portal URL, please contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal (if able to log in). Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS-CARES RFA, CARES-Live

CARES-Live Scheduled Maintenance - July 30, 2026 | 6PM - 9PM

July 28, 2026 Communications

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, July 30, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
 

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Maintenance, CARES-Live

CARES-Live Scheduled Outage - July 11, 2026 | 5AM - 1PM

July 10, 2026 Communications

CARES-Live Scheduled Outage

All SPOCs and Technical Contacts:

In support of the CWS/CMS Release 9.8 deployment scheduled for Saturday, July 11, 2026, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS/CMS, CARES-Live