CARES-Live

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a Sectigo security certificate update. The update is scheduled for Thursday, September 19, 2026, beginning at 2:00 AM and concluding at 4:00 AM.

Following the security update, a small subset of users, when connecting to the CWS/CMS Mainframe SOC LPAR, may receive a prompt to accept the new Sectigo certificate as a trusted resource. We are sharing this bulletin to inform these users that they have to accept the certificate if they do receive this prompt.
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Service Desk Bulletin
Subject: Security Certificate Update for soc.cahwnet.gov
Reference Number:	CHG0093427
Event Date/Time:	09/17/2026 @ 02:00 AM
Start Date/Time:	09/17/2026 @ 02:00 AM
End Date/Time:	09/17/2026 @ 04:00 AM
Summary: CDT will apply a new Sectigo security certificate for soc.cahwnet.gov. There will be no change to the signer (root/intermediate).
Action Requested: Customers connecting to the listed LPARs are encouraged to test their applications to ensure connectivity is working as expected once the new security certificate is applied.
Who is Affected: Both Internal and external CWS mainframe customers that directly target connections to CWS via: soc.cahwnet.gov.
What to Expect: Some TN3270 emulation and FTP client software may prompt for user action to accept the new certificate as a trusted resource. Clients should accept the new certificates and proceed as normal.
If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.

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Action Required

Users need to accept the new Sectigo security certificate, if they are prompted to do so.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled an upgrade on their customer edge routers. The upgrade window occurs on Sunday, September 20, 2026, beginning at 7:00 AM and concluding at 3:00 PM.

The CWS/CMS and CARES-Live applications will experience outages lasting a total of one or two hours within the scheduled upgrade window.

Remote access via a Virtual Private Network (VPN) to the applications will not be impacted. Server Based Computing (SBC) users, if accessing through VPN/Zscaler, will also not be impacted.

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Service Desk Bulletin
Subject: Upgrading the code on CDT Customer Edge Routers.
Reference Number:	CHG0093455
Event Date/Time:	09/20/2026 @ 07:00 AM
Start Date/Time:	09/20/2026 @ 07:00 AM
End Date/Time:	09/20/2026 @ 03:00 PM
Summary: CDT engineers will upgrade the code on 24 customer edge routers.
Action Requested: Customers are encouraged to test their connectivity after the maintenance window.
Who is Affected:  CDE - California Department of Education CWDS - Child Welfare Digital Services CSAC - California Student Aid Commission CSD - Department of Community Services and Development DCSS - Department of Child Support Services CTC - Commission on Teacher Credentialing CDFA - Department of Food and Agriculture DHCS - Department of Health Care Services DOF - Department of Finance EDD - Employment Development Department CALEPA - Environmental Protection Agency HCD - Department of Housing and Community Development CSL - California State Library DMHC - Department of Managed Health Care MHSOAC - Mental Health Services Oversight and Accountability Commission Cal OES - Governor's Office of Emergency Services SCO - State Controller's Office CAHSRA - High-Speed Rail Authority OSPD - California State Public Defenders ALRB - Agricultural Labor Relations Board Go-Biz - Governor's Office of Business and Economic Development STO - State Treasurer's Office
What to Expect: Customer routers require multiple reload and will be down 1-2 hours during the maintenance window.
If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.

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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, September 4, 2026, at 10:00 PM, and concluding on Saturday, September 5, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance
Reference Number:	Change Request CHG0093275
Event Date/Time:	09/04/2026 @ 10:00 PM
Start Date/Time:	09/04/2026 @ 10:00 PM
End Date/Time:	09/05/2026 @ 05:00 AM
Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.
Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.
Who is Affected: Office of Systems Integration (75 Diamond Valley Road, Markleeville CA 96120 / 1415 Sheriff Cady Lane, Susanville CA 96130 / 880 Northcrest Drive, Crescent City CA 95531 / 51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130)
What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.
If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Thursday, September 3, 2026, at 10:00 PM, and concluding on Friday, September 4, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance
Reference Number:	Change Request CHG0093274
Event Date/Time:	09/03/2026 @ 10:00 PM
Start Date/Time:	09/03/2026 @ 10:00 PM
End Date/Time:	09/04/2026 @ 05:00 AM
Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.
Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.
Who is Affected: Office of Systems Integration (51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130 / 75 Diamond Valley Road, Markleeville CA 96120 / 880 Northcrest Drive, Crescent City CA  95531)
What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.
If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, August 27, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, CANS duplicate clean-up, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

All CARES-Live and CARES-RFA County Administrators:

The ServiceNow (SNOW) Customer Service Management (CSM) Portal User Interface for CARES County Admins will be updated to include added columns when viewing all open tickets. Please see the screenshot of the ‘Before’ and ‘After’ required ticket information.

Before

After

Today, Friday, August 7, 2026, beginning at 5:00 PM and concluding at 6:00 PM, the CWDS ServiceNow CSM portal will not be available while the portal update occurs. Please complete your work and log off the CWDS ServiceNow portal today by 5:00 PM.

Action Required

If users experience any issues with the CWDS CSM Portal URL, please contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal (if able to log in). Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, July 30, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
 

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Scheduled Outage

All SPOCs and Technical Contacts:

In support of the CWS/CMS Release 9.8 deployment scheduled for Saturday, July 11, 2026, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, June 25, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, and security patches that are not visible to users of CARES-Live.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

All SPOCs and Technical Contacts:

The CARES-Live team has scheduled monthly Infrastructure maintenance for Thursday, May 28, 2026, from 6:00 PM to 9:00 PM. During this scheduled maintenance, the CARES-Live team will deploy infrastructure updates, remove CANS duplicate records, and apply security patches that have no impact on the CARES-Live application functionality or user experience.

NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.