Cares Live

CARES-Live Scheduled Maintenance - January 26, 2023| 6:00 PM – 10:30 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, January 26, 2023, from 6:00 PM to 10:30 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

End of Support of Internet Explorer 11 for CWS/CMS Training Portal and CARES-Live

All SPOCS, Technical Contacts, and Training Contacts:
As mentioned in earlier communications to all counties, Internet Explorer 11 (IE11) is now out of support, which has created issues with both the CWS/CMS Training Portal and CARES-Live application as follows:
CWS/CMS Application
A feature was implemented some years ago in the CWS/CMS application that allowed users to access the CWS/CMS Training Portal directly from the Help menu link within the application. The CWS/CMS application is coded to launch the IE11 web browser which is no longer supported.
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a workaround for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft. 
CARES-Live Application
The IE11 browser will no longer be supported by the CARES-Live application. The CARES-Live team is working on a message, to appear when an IE 11 browser user tries to access CARES-Live, indicating that the browser is no longer compatible with CARES-Live. A communication will be sent informing everyone of when CARES-Live will not be accessible via the IE 11 browser and the new message added to the application. CARES-Live does support other browsers, including Microsoft Edge and Google Chrome.
What has been accomplished
On November 7, 2022, Customer Relations sent out an IE11 Inquiry to ask counties if they are currently using Microsoft Edge as their default browser and, if not, if counties have the capability to move to Microsoft Edge. The responses received indicate that the majority of the counties have already moved from IE11 to another browser for CWS/CMS. Those survey results were socialized at the January 10, 2023, Technical Advisory Committee (TAC) Meeting. 
System Change Request (SCR) 8959 has been created with the purpose of making Microsoft Edge the default browser for the CWS/CMS Training Portal. This would eliminate the workaround in accessing the CWS/CMS Training Portal. 
Recommendation
CWDS’ recommendation is to select Microsoft Edge as the default browser for CWS/CMS Training Portal.  The Project’s intent is to use the plain vanilla version of Microsoft Edge. This recommendation has been socialized at both TAC and CWS/CMS Oversight committee for affirmation.
A subsequent communication will be forthcoming to share with counties the planned implementation dates to support the move to Microsoft Edge for CWS/CMS.

Action Required

No action is required at this time. More details will follow. Please share if you have any questions or concerns regarding this communication.
 

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching– January 28, 2023| 6:00 AM – 10:00 AM

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching– January 28, 2023| 6:00 AM – 10:00 AM

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 28, 2023, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance – January 20, 2023| 3:00 PM – 5:00 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, January 20, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.22 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.22 Production Release – January 12, 2023| 6:00 PM – 9:00 PM

All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 12, 2023, CARES-Live 2.8.22 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 12, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.22:
CARES-Live Dashboard
  • Currently, when an external system (e.g., LIS or CWS/CMS) connection goes down, the whole CARES-Live Application becomes unavailable to the user. Starting with Release 2.8.22, CARES-Live will implement changes to the dashboard so that if a particular feature is down, it will show a “Feature is currently unavailable“ warning message, but the rest of the CARES-Live application will still be accessible. This change shall prevent the Application becoming unavailable to the user.
 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance - December 01, 2022 | 6:00 PM – 9:00 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, December 01, 2022, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

Issues with IE 11 Browser Accessing CARES-Live

All SPOCs and Technical Contacts:
The CWDS Office is receiving reports that users are facing issues accessing CARES-Live Application with the Internet Explorer 11 (IE 11) browser. Currently, the CARES-Live team is working to resolve this issue; however, we recommend to use another web browser (e.g., Chrome or MS Edge) to launch the CARES-Live application as a workaround until the issue is resolved.
Additional information will be shared as we receive new updates.
 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via Service Desk email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE

UPDATE: 
In order to allow for more responses to this IE Query Form, we have extended the deadline to 11/30/22.

Please use this link to submit your responses: IE11 Query Form
If you have already submitted, please disregard this reminder.
____________________________________________________________________________________

November 7, 2022
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
All SPOCs, Technical Contacts, and Training Coordinators:
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a work around for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft. 
The CWDS Project is planning to end support of IE11 in early 2023 for CWS/CMS and CARES-Live. 
The CWDS Project is currently exploring Microsoft Edge as the possible browser to use instead of IE11.  However, we would like to ask all counties to provide additional information, which will be useful in planning the next steps. 
We have prepared a form to solicit that feedback from all counties regarding the use of IE11 for both CWS/CMS and CARES-Live applications.  
Link to Form: IE11 Query Form
We are asking for a quick turnaround on this request for information.  Please submit your responses no later than November 15, 2022
Action Required
Please submit your IE11 Query Form no later than November 15, 2022.

 

CARES-Live Training Environment Scheduled Maintenance – November 4, 2022| 3:00 PM – 5:00 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, November 4, 2022, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.21 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live 2.8.21 Production Release – October 27, 2022| 6:00 PM – 9:00 PM

All SPOCs and Technical Contacts:
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
  • The goal of this release is to provide ongoing CARES-Live maintenance, infrastructure updates and security patches not visible to CARES-Live users. 
 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.