All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, February 22, 2024, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live
CARES-Live Scheduled Outage - Feb 10, 2024 | 5AM - 1PM
All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.3 deployment scheduled for Saturday, February 10, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
In support of the CWS/CMS Release 9.3 deployment scheduled for Saturday, February 10, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Training Environment Scheduled Maintenance
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, February 2, 2024, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.28.1 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, February 2, 2024, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.28.1 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.28.1 Production Release - UPDATE
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 29, 2024, CARES-Live 2.8.28.1 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 29, 2024 UPDATE: The CARES-Live team has developed a hotfix to resolve the issue that is causing an incomplete number of facilities from displaying in the Search Results page. The hotfix will be implemented tonight, January 29, 2024, beginning at 6:00 PM and concluding at 8:00 PM.
The CALS Feature will not be accessible during this change window.
________________________________________________________________________________
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE JANUARY 29, 2024, CARES-Live 2.8.28.1 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 29, 2024 UPDATE: The CARES-Live team has developed a hotfix to resolve the issue that is causing an incomplete number of facilities from displaying in the Search Results page. The hotfix will be implemented tonight, January 29, 2024, beginning at 6:00 PM and concluding at 8:00 PM.
The CALS Feature will not be accessible during this change window.
________________________________________________________________________________
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
- This release address security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.28 Production Release - UPDATE
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 25, 2024, CARES-Live 2.8.28 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
January 26, 2024 UPDATE: The CARES-Live 2.8.28 release was implemented on Thursday, January 25, 2024. During testing of the new release, an issue was discovered that can potentially cause some facilities to not display on the Search Results page.
Preliminary findings show that only a limited number of facilities will be displayed with a broad search using only the ‘County Type’ field without any additional search criteria included.
However, adding additional fields to the search criteria (e.g., adding ‘Facility Type’, ‘Facility Name’, and/or ‘Facility ID’) yields the desired results.
The CARES-Live team is meeting to perform further analysis and to discuss next steps. Additional updates will be shared as soon as new information is received.
_________________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
-
This release addresses security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.28 Production Release - Jan. 25, 2024 | 6 PM - 12 AM
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 25, 2024, CARES-Live 2.8.28 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 25, 2024, and conclude at 12:00 Midnight. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.28:
-
This release address security findings and other infrastructure updates and security patches not visible to CARES-Live users and provides a more accurate recent number of ‘Available Beds’. Please note the extended outage is required to execute the additional data refresh process to update the ‘Available Number of Beds’ information.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Verizon High-Level Outage - RESOLVED
All SPOCs and Technical Contacts in Amador, Del Norte, Lassen, Modoc, and Trinity Counties:
January 22, 2024 UPDATE: Verizon has reported that the fiber cut was repaired on Saturday, January 20, 2024, and that all services were available.
____________________________________________________________________________
The California Department of Technology (CDT) has reported a high-level outage impacting the Verizon network. This outage can cause a major impact to the CWS/CMS application, CARES-Live application, and other county services located on the impacted equipment.
CDT is working with Verizon to resolve the issue. There is currently no ETA for the resolution of this issue. Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
January 22, 2024 UPDATE: Verizon has reported that the fiber cut was repaired on Saturday, January 20, 2024, and that all services were available.
____________________________________________________________________________
The California Department of Technology (CDT) has reported a high-level outage impacting the Verizon network. This outage can cause a major impact to the CWS/CMS application, CARES-Live application, and other county services located on the impacted equipment.
CDT is working with Verizon to resolve the issue. There is currently no ETA for the resolution of this issue. Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Hot Fix – December 7, 2023, 6:00PM – 8:00PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled a hot fix to CARES-Live on Thursday, December 7, 2023, from 6:00 PM to 8:00 PM to resolve an issue that was reported December 1, 2023. The issue was with placements and facilities with 8-digit identifiers in Facility Search not displaying to the user.
There is no CARES-Live application outage expected, however, there will be a short interruption to Facility Search during the deployment window.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled a hot fix to CARES-Live on Thursday, December 7, 2023, from 6:00 PM to 8:00 PM to resolve an issue that was reported December 1, 2023. The issue was with placements and facilities with 8-digit identifiers in Facility Search not displaying to the user.
There is no CARES-Live application outage expected, however, there will be a short interruption to Facility Search during the deployment window.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Training Environment Scheduled Maintenance
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, December 8, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.27 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, December 8, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.27 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.27 Production Release
All SPOCs and Technical Contacts:
EFFECTIVE NOVEMBER 30, 2023, CARES-Live 2.8.27 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, November 30, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.27:
CWS-CARES-Live Training Portal (Dashboard):
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE NOVEMBER 30, 2023, CARES-Live 2.8.27 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, November 30, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.27:
CWS-CARES-Live Training Portal (Dashboard):
- The Portal Link on the CARES-Live Dashboard will now point to the CARES-Live training material on the CWDS Implementation Portal website (https://cwds.ca.gov/IP-Quick-Access-CARES-Live) and users can access the Training materials from the new location.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.