Cares Live
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
UPDATE:
In order to allow for more responses to this IE Query Form, we have extended the deadline to 11/30/22.
Please use this link to submit your responses: IE11 Query Form
If you have already submitted, please disregard this reminder.
____________________________________________________________________________________
November 7, 2022
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
All SPOCs, Technical Contacts, and Training Coordinators:
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a work around for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft.
The CWDS Project is planning to end support of IE11 in early 2023 for CWS/CMS and CARES-Live.
The CWDS Project is currently exploring Microsoft Edge as the possible browser to use instead of IE11. However, we would like to ask all counties to provide additional information, which will be useful in planning the next steps.
We have prepared a form to solicit that feedback from all counties regarding the use of IE11 for both CWS/CMS and CARES-Live applications.
Link to Form: IE11 Query Form
We are asking for a quick turnaround on this request for information. Please submit your responses no later than November 15, 2022.
Action Required
Please submit your IE11 Query Form no later than November 15, 2022.
In order to allow for more responses to this IE Query Form, we have extended the deadline to 11/30/22.
Please use this link to submit your responses: IE11 Query Form
If you have already submitted, please disregard this reminder.
____________________________________________________________________________________
November 7, 2022
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
All SPOCs, Technical Contacts, and Training Coordinators:
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a work around for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft.
The CWDS Project is planning to end support of IE11 in early 2023 for CWS/CMS and CARES-Live.
The CWDS Project is currently exploring Microsoft Edge as the possible browser to use instead of IE11. However, we would like to ask all counties to provide additional information, which will be useful in planning the next steps.
We have prepared a form to solicit that feedback from all counties regarding the use of IE11 for both CWS/CMS and CARES-Live applications.
Link to Form: IE11 Query Form
We are asking for a quick turnaround on this request for information. Please submit your responses no later than November 15, 2022.
Action Required
Please submit your IE11 Query Form no later than November 15, 2022.
CARES-Live Training Environment Scheduled Maintenance – November 4, 2022| 3:00 PM – 5:00 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, November 4, 2022, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.21 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, November 4, 2022, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.21 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.21 Production Release – October 27, 2022| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
- The goal of this release is to provide ongoing CARES-Live maintenance, infrastructure updates and security patches not visible to CARES-Live users.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance – November 2, 2022| 6:00 PM – 9:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
FFA Web-App Information Missing from LIS – UPDATE
All SPOCs and Technical Contacts:
October 14, 2022, UPDATE:
The issue has been resolved, and all homes are showing in LIS and uploaded to CWS/CMS and CARES-Live.
_____________________________________________________________________________
CWDS has received reports that some home information entered by FFAs into the FFA Web-App are not being received by LIS and, therefore, not displaying in CWS/CMS and CARES-Live. We are currently troubleshooting this issue. There is currently no ETA for resolution. Updates will be provided upon receipt.
Action Required
October 14, 2022, UPDATE:
The issue has been resolved, and all homes are showing in LIS and uploaded to CWS/CMS and CARES-Live.
_____________________________________________________________________________
CWDS has received reports that some home information entered by FFAs into the FFA Web-App are not being received by LIS and, therefore, not displaying in CWS/CMS and CARES-Live. We are currently troubleshooting this issue. There is currently no ETA for resolution. Updates will be provided upon receipt.
Action Required
- If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
- If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching – October 29, 2022| 6:00 AM – 10:00 AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, October 29, 2022, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, October 29, 2022, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – CWS Citrix Sites Outage – October 15, 2022| 6:00 AM – 2:00 PM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance of the Citrix infrastructure on Saturday, October 15, 2022. The maintenance window begins at 6:00 AM and concludes at 2:00 PM. During this maintenance activity, the https://cwstoken.access.ca.gov/ and the https://cws-internal.access.ca.gov/ sites are expected to be down for a significant portion of the scheduled maintenance window. Access to the CWS/CMS application and the CARES-Live application, via Server-Based Computing (SBC), will not be available when the Citrix sites are down during these outages.
Direct access to both the CWS/CMS application and the CARES-Live application, via the County LAN, will not be impacted by this maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance of the Citrix infrastructure on Saturday, October 15, 2022. The maintenance window begins at 6:00 AM and concludes at 2:00 PM. During this maintenance activity, the https://cwstoken.access.ca.gov/ and the https://cws-internal.access.ca.gov/ sites are expected to be down for a significant portion of the scheduled maintenance window. Access to the CWS/CMS application and the CARES-Live application, via Server-Based Computing (SBC), will not be available when the Citrix sites are down during these outages.
Direct access to both the CWS/CMS application and the CARES-Live application, via the County LAN, will not be impacted by this maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Maintenance on June 26, 2021 | 12:00 AM – 4:00 AM
ALL SPOCs and Technical Contacts:
CDT and CDSS will be performing network maintenance activities on Saturday, June 26, 2021, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 12:00 AM and conclude at 4:00 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
Action Required
If after 4:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CDT and CDSS will be performing network maintenance activities on Saturday, June 26, 2021, that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 12:00 AM and conclude at 4:00 AM. During this time, users may encounter an error when performing searches in Facility Search as the CALS API may not be able to connect to any of the back-end servers and databases.
Action Required
If after 4:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues, or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
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