Meeting Location: Remote via MS Teams
Meeting Time: 01:00 PM - 03:00 PM
Frequency: Monthly - 2nd Tuesday every month
Contact: CWDS Customer Relations
CWS_CustRel@osi.ca.gov
CARES-Live
CARES-Live Meeting Role Added to the CWDS Website
All SPOCs:
As discussed at the last CARES-Live Meeting in September, we will now be using a newly added ‘Role’ on the CWDS website (cwds.ca.gov) as our foundation for the CARES-Live Quarterly Meeting attendees list. This new ‘Role’ allows a user to self-select it to be added to the new CARES-Live Quarterly Meeting series, beginning in January 2025.
In an effort to form this list and perform some distribution list cleanup, we kindly ask that you follow the steps detailed in the attached ‘CARES-Live Profile – Create Account’ document, to add the role to your CWDS website profile.
Please complete this by 5:00 PM on November 27, 2024, so that we have sufficient time to create the new CARES-Live Quarterly Meeting series and send out the invite to everyone who wants to participate in the meeting.
Action Required
Please share this information with any relevant individuals in your organization who may be interested in attending this meeting series. If you have any questions or issues on the process to add this role to your profile, please reach out to Customer Relations.
As discussed at the last CARES-Live Meeting in September, we will now be using a newly added ‘Role’ on the CWDS website (cwds.ca.gov) as our foundation for the CARES-Live Quarterly Meeting attendees list. This new ‘Role’ allows a user to self-select it to be added to the new CARES-Live Quarterly Meeting series, beginning in January 2025.
In an effort to form this list and perform some distribution list cleanup, we kindly ask that you follow the steps detailed in the attached ‘CARES-Live Profile – Create Account’ document, to add the role to your CWDS website profile.
Please complete this by 5:00 PM on November 27, 2024, so that we have sufficient time to create the new CARES-Live Quarterly Meeting series and send out the invite to everyone who wants to participate in the meeting.
Action Required
Please share this information with any relevant individuals in your organization who may be interested in attending this meeting series. If you have any questions or issues on the process to add this role to your profile, please reach out to Customer Relations.
CARES-Live Scheduled Maintenance - Oct. 24, 2024 | 6 Pm - 8 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, October 24, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, October 24, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWDS Migrating to Microsoft Teams for Virtual Meetings
All SPOCs:
The Office of Technology and Solutions Integration (OTSI) has decided to phase out the use of WebEx and will use, instead, Microsoft Teams exclusively for all virtual meetings. Child Welfare Digital Services (CWDS) plans to make the move to Microsoft Teams by Monday, September 30, 2024.
Organizations will see many CWDS project meetings either updated or cancelled and rescheduled to make the change to Microsoft Teams instead of WebEx. This communication is being sent out to explain the reasoning of the updates to the existing meeting invites.
Recipients of “forwarded” meeting invites will not receive the updates to the meetings and will have the previous WebEx link on their calendar if they were not included in the invite distribution. If you have previously forwarded an invite to a meeting that has since been updated, please be sure to forward the updated invite to those parties, or work with the meeting organizer to add them to the invite’s distribution list, if appropriate.
Action Required
Please accept the updated meeting invites and remove the canceled meetings, due to the change from WebEx to Teams, as they are received.
Forward any updated meeting invites that you have previously forwarded, if the new recipients are not included in the meeting’s distribution. The other option is to work with the meeting organizers to add the appropriate people to the invite.
The Office of Technology and Solutions Integration (OTSI) has decided to phase out the use of WebEx and will use, instead, Microsoft Teams exclusively for all virtual meetings. Child Welfare Digital Services (CWDS) plans to make the move to Microsoft Teams by Monday, September 30, 2024.
Organizations will see many CWDS project meetings either updated or cancelled and rescheduled to make the change to Microsoft Teams instead of WebEx. This communication is being sent out to explain the reasoning of the updates to the existing meeting invites.
Recipients of “forwarded” meeting invites will not receive the updates to the meetings and will have the previous WebEx link on their calendar if they were not included in the invite distribution. If you have previously forwarded an invite to a meeting that has since been updated, please be sure to forward the updated invite to those parties, or work with the meeting organizer to add them to the invite’s distribution list, if appropriate.
Action Required
Please accept the updated meeting invites and remove the canceled meetings, due to the change from WebEx to Teams, as they are received.
Forward any updated meeting invites that you have previously forwarded, if the new recipients are not included in the meeting’s distribution. The other option is to work with the meeting organizers to add the appropriate people to the invite.
CARES-Live Scheduled Maintenance - Sept. 26, 2024 | 6 PM - 8 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, September 26, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, September 26, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Quarterly Meeting
Contact: Customer Relations
Email: CWS_CustRel@osi.ca.gov
Email: CWS_CustRel@osi.ca.gov
CARES-Live Scheduled Outage - August 17, 2024 | 5 AM - 1 PM
All SPOCs and Technical Contacts:
In support of the CWS/CMS Release 9.4 deployment scheduled for Saturday, August 17, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
In support of the CWS/CMS Release 9.4 deployment scheduled for Saturday, August 17, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.30 Production Release
All SPOCs and Technical Contacts:
Effective July 25, 2024, CARES-Live 2.8.30 Release is Scheduled to Move into Production
The CARES-Live team has scheduled a release activity which requires an extended deployment time due to an Elastic Search release upgrade and the rebuilding and reindexing of three databases. The release activity will begin on Thursday, July 25, 2024, at 4:00 PM and conclude on Friday, July 26, 2024, at 2:00 AM. During this release, the CARES-Live team will focus on application changes.
Users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.30:
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Effective July 25, 2024, CARES-Live 2.8.30 Release is Scheduled to Move into Production
The CARES-Live team has scheduled a release activity which requires an extended deployment time due to an Elastic Search release upgrade and the rebuilding and reindexing of three databases. The release activity will begin on Thursday, July 25, 2024, at 4:00 PM and conclude on Friday, July 26, 2024, at 2:00 AM. During this release, the CARES-Live team will focus on application changes.
Users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.30:
- This release addresses security findings and elastic search upgrades and other infrastructure updates and security patches not visible to CARES-Live users.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Major Incident Status – Multiple Services Unavailable - UPDATE
All SPOCs and Technical Contacts:
July 19, 2024 UPDATE: The CWDS Infrastructure team and IBM continue to work with the California Department of Technology (CDT) to resolve this issue. Multiple gateway servers have been restored and CWS/CMS transactions are being reported. However, there is no current estimate of when the system will be fully restored and all CWS/CMS servers and workstations are connected and up.
There are no reported issues with CARES-Live or CWS-CARES RFA connection issues.
Additional updates will be sent out as new information is received.
_________________________________________________________________________________
A major incident has affected many systems worldwide. Crowdstrike performed a code update on Thursday, July 18, 2024, which has caused Windows workstations and servers to crash. Impacted systems include CWS/CMS, CARES-Live, and Microsoft Windows. All Dedicated Counties are affected. All Co-Existent Counties which use Crowdstrike are also affected. Crowdstrike has implemented a fix, but actions are required to recover the affected systems.
The CWDS Infrastructure team and IBM are working with the California Department of Technology (CDT) to implement the fix. They started with the CWS/CMS application’s servers. Then they are working on the workstations.
Some servers and workstations use BitLocker encryption and require a recovery key. A solution for these encrypted items is being developed.
Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
July 19, 2024 UPDATE: The CWDS Infrastructure team and IBM continue to work with the California Department of Technology (CDT) to resolve this issue. Multiple gateway servers have been restored and CWS/CMS transactions are being reported. However, there is no current estimate of when the system will be fully restored and all CWS/CMS servers and workstations are connected and up.
There are no reported issues with CARES-Live or CWS-CARES RFA connection issues.
Additional updates will be sent out as new information is received.
_________________________________________________________________________________
A major incident has affected many systems worldwide. Crowdstrike performed a code update on Thursday, July 18, 2024, which has caused Windows workstations and servers to crash. Impacted systems include CWS/CMS, CARES-Live, and Microsoft Windows. All Dedicated Counties are affected. All Co-Existent Counties which use Crowdstrike are also affected. Crowdstrike has implemented a fix, but actions are required to recover the affected systems.
The CWDS Infrastructure team and IBM are working with the California Department of Technology (CDT) to implement the fix. They started with the CWS/CMS application’s servers. Then they are working on the workstations.
Some servers and workstations use BitLocker encryption and require a recovery key. A solution for these encrypted items is being developed.
Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Outage
All SPOCs and Technical Contacts:
July 19, 2024 UPDATE: Due to the CrowdStrike major incident, the CWS/CMS Release 9.4 deployment, originally scheduled for Saturday, July 20, 2024, has been postponed. The new release date is still to be determined.
The CARES-Live scheduled outage will also be postponed, to coincide with the new deployment date of the CWS/CMS Release 9.4. An update will be sent out once the new outage date is finalized.
_________________________________________________________________________________
In support of the CWS/CMS Release 9.4 deployment scheduled for Saturday, July 20, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
July 19, 2024 UPDATE: Due to the CrowdStrike major incident, the CWS/CMS Release 9.4 deployment, originally scheduled for Saturday, July 20, 2024, has been postponed. The new release date is still to be determined.
The CARES-Live scheduled outage will also be postponed, to coincide with the new deployment date of the CWS/CMS Release 9.4. An update will be sent out once the new outage date is finalized.
_________________________________________________________________________________
In support of the CWS/CMS Release 9.4 deployment scheduled for Saturday, July 20, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.