All SPOCs and Technical Contacts:
The CWDS project has identified a connection issue with the CARES-Live application, causing the Facility Search (FS) function not to be available. We are working to resolve this issue. Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live
CARES-Live Scheduled Maintenance - June 27, 2023| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Tuesday, June 27, 2023, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Tuesday, June 27, 2023, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Training Environment Scheduled Maintenance – June 2, 2023| 3:00 PM – 5:00 PM
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, June 2, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.24 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, June 2, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.24 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Inaccessible for Dedicated Counties – RESOLVED
All Dedicated County SPOCs and Technical Contacts:
May 26 Update: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was RESOLVED for Amador and Trinity Counties.
_______________________________________________________________________________________
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
May 26 Update: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was RESOLVED for Amador and Trinity Counties.
_______________________________________________________________________________________
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Inaccessible for Dedicated Counties – UPDATE
All Dedicated County SPOCs and Technical Contacts:
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Inaccessible for Dedicated Counties
All Dedicated County SPOCs and Technical Contacts:
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Dedicated County Internet Access Issue - RESOLVED
All Dedicated County SPOCs and Technical Contacts:
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
__________________________________________________________________________________________________
The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
__________________________________________________________________________________________________
The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.24 Production Release – May 25, 2023, 4:00 PM – 11:00 PM – REMINDER
All SPOCs and Technical Contacts:
EFFECTIVE MAY 25, 2023, CARES-Live 2.8.24 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
This communication is a reminder of the extended scheduled outage that is needed to implement the newest CARES-Live release. The CARES-Live application will not be accessible on Thursday, May 25, 2023, beginning at 4:00 PM and concluding at 11:00 PM, while CARES-Live 2.8.24 is deployed.
______________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 4:00 PM on Thursday, May 25, 2023, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.24:
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE MAY 25, 2023, CARES-Live 2.8.24 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
This communication is a reminder of the extended scheduled outage that is needed to implement the newest CARES-Live release. The CARES-Live application will not be accessible on Thursday, May 25, 2023, beginning at 4:00 PM and concluding at 11:00 PM, while CARES-Live 2.8.24 is deployed.
______________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 4:00 PM on Thursday, May 25, 2023, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.24:
- This Release includes upgrading Elastic Search (ES) to the newest version and adding the number of “Available Beds” feature to CALS Application, along with other infrastructure changes and security patches. For this Release, the application needs to run a special process ( a.k.a ‘Initial Load’) to enable the “Available Beds” feature. To accommodate this process, an extended outage is required and is estimated to take 7 hours to complete.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Maintenance - April 27, 2023| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, April 27, 2023, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, April 27, 2023, from 6:00 PM to 9:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.