Notice

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance - RESCHEDULED

UPDATE: The CGEN Vendor Verizon maintenance, originally scheduled for February 10th has been rescheduled. The new maintenance window is Saturday, February 15, 2020, beginning at 12:01 AM and concluding at 11:59 PM. Users at the listed sites will experience four (4) thirty-minute interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

The California Department of Technology (CDT) has scheduled maintenance on Monday, February 10, 2020, beginning at 12:01 AM and concluding at 7:00 AM. Users at the listed sites will experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Production Outage – December 11, 2019 7:00PM – 8:00PM

To all SPOC’s and Technical Contact’s:

The California Department of Social Services has scheduled maintenance for LIS that will impact the CWS-CARES application. The maintenance is scheduled for Wednesday, December 11, 2019 from 07:00 PM to 08:00 PM. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

California Department of Technology Service Desk Bulletin – “Emergency” CGEN Vendor Verizon Scheduled Maintenance – December 10, 2019| 12:01AM- 06:00AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, December 10, 2019, beginning at 12:01 AM and concluding at 06:00 AM. Because the maintenance is being performed on a back-up path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching– December 6-7, 2019| 7:00PM – 6:00AM

To all County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 6, 2019, at 7:00PM and concludes on Saturday, December 7, 2019, at 6:00AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Scheduled Outage of CWS/CMS and CWS-CARES Applications for November 10, 2019 | 2:00 AM - 6:00 AM

To All CWS and Probation County SPOCs and Technical Contacts:

The California Department of Technology (CDT) will perform an upgrade to the CWS/CMS production systems during the Preventative Maintenance (PM) window on Sunday, November 10, 2019. The PM window begins at 2:00 AM and ends at 6:00 AM. The CWS/CMS production application will be unavailable to all (direct access or remote access) during this maintenance window. There will also be no access to the CWS-CARES application during this same PM window.

Action Required

CWS/CMS Users: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users: If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching

To All County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, October 25, 2019, at 7:00 PM and concludes on Saturday, October 26, 2019, at 6:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users: If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – Network Switch Maintenance – UPDATE

To the CWS SPOCs and Technical Contacts in Glenn, Lake, San Benito, Shasta and Trinity Counties:

UPDATE:  The network switch maintenance scheduled for by the California Department of Technology (CDT) for March 3, 2019 did not complete in some counties and needs to be rescheduled.  The date to complete the rescheduled maintenance is Wednesday, March 27, 2019, beginning at 4:00 AM and concluding at 6:30 AM.  Users at sites in the listed counties may experience multiple thirty (30) minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

The California Department of Technology (CDT) has scheduled network switch maintenance on Sunday, March 3, 2019, beginning at 4:00 AM and concluding at 7:00 AM.  Users at sites in the listed counties may experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required:

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.