Notice

California Department of Technology Service Desk Bulletin – Network Switch Maintenance – UPDATE

To the CWS SPOCs and Technical Contacts in Glenn, Lake, San Benito, Shasta and Trinity Counties:

UPDATE:  The network switch maintenance scheduled for by the California Department of Technology (CDT) for March 3, 2019 did not complete in some counties and needs to be rescheduled.  The date to complete the rescheduled maintenance is Wednesday, March 27, 2019, beginning at 4:00 AM and concluding at 6:30 AM.  Users at sites in the listed counties may experience multiple thirty (30) minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

The California Department of Technology (CDT) has scheduled network switch maintenance on Sunday, March 3, 2019, beginning at 4:00 AM and concluding at 7:00 AM.  Users at sites in the listed counties may experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required:

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.