CWS-CARES Service Desk

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The CWS-CARES Service Desk supports the CWS-CARES application and CWDS related services. We provide support and troubleshooting access to California counties, Tribes, stakeholders, and the public. Our objective is to provide excellent customer service in a professional, timely manner.

Hours: 24/7/365
Email: servicedesk@cwds.ca.gov
Phone: 855-292-3444
Web Portal: Pending

CWS-CARES Application Support

CWS-CARES Service Desk provides the following CWS-CARES support
How to Report an Incident

CWS/CMS – Continue to contact local county & IBM/Boulder Help Desk - (800) 428 8268
CWS-CARES – Same protocol for current system –contact your local Help Desk or the CWS-CARES Service Desk directly

Please provide the following information: Recommendations