Update
CWS/CMS Statewide Templates Update
All CWS and Probation SPOCS:
The following CWS/CMS Statewide Template will be updated to its latest version on Tuesday, March 28th, 2023. This form can be found under the CDSS radio button when generating a form.
Judicial Form
JV-462 (version 1/23): FINDINGS AND ORDERS AFTER NONMINOR DEPENDENT STATUS REVIEW HEARING
Action Required
No action is required. If you have any questions regarding this form, please contact OSI CWDS Application Support via email.
The following CWS/CMS Statewide Template will be updated to its latest version on Tuesday, March 28th, 2023. This form can be found under the CDSS radio button when generating a form.
Judicial Form
JV-462 (version 1/23): FINDINGS AND ORDERS AFTER NONMINOR DEPENDENT STATUS REVIEW HEARING
Action Required
No action is required. If you have any questions regarding this form, please contact OSI CWDS Application Support via email.
Issues with IE 11 Browser Accessing CARES-Live - UPDATE
All SPOCs and Technical Contacts:
UPDATE: The CWDS Office has scheduled to end the support of the IE 11 browser for the CARES-Live application.
Starting with CARES-Live Release 2.8.22.1 on March 16, 2023, CARES-Live users will start to see a banner notification message (on the login page) informing users that support for the IE 11 browser will be discontinued on March 30, 2023, and CARES-Live users will have to switch to another browser.
Starting with CARES-Live Release 2.8.23 on March 30, 2023, users will no longer be able to login to the CARES-Live application using the IE 11 browser. Users will be instructed to choose another browser. Also, a link to open CARES-Live using Microsoft Edge browser will be provided.
__________________________________________________________________________________________
The CWDS Office is receiving reports that users are facing issues accessing CARES-Live Application with the Internet Explorer 11 (IE 11) browser. Currently, the CARES-Live team is working to resolve this issue; however, we recommend to use another web browser (e.g., Chrome or MS Edge) to launch the CARES-Live application as a workaround until the issue is resolved.
Additional information will be shared as we receive new updates.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The CWDS Office has scheduled to end the support of the IE 11 browser for the CARES-Live application.
Starting with CARES-Live Release 2.8.22.1 on March 16, 2023, CARES-Live users will start to see a banner notification message (on the login page) informing users that support for the IE 11 browser will be discontinued on March 30, 2023, and CARES-Live users will have to switch to another browser.
Starting with CARES-Live Release 2.8.23 on March 30, 2023, users will no longer be able to login to the CARES-Live application using the IE 11 browser. Users will be instructed to choose another browser. Also, a link to open CARES-Live using Microsoft Edge browser will be provided.
__________________________________________________________________________________________
The CWDS Office is receiving reports that users are facing issues accessing CARES-Live Application with the Internet Explorer 11 (IE 11) browser. Currently, the CARES-Live team is working to resolve this issue; however, we recommend to use another web browser (e.g., Chrome or MS Edge) to launch the CARES-Live application as a workaround until the issue is resolved.
Additional information will be shared as we receive new updates.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Updated R9.0, R9.2, and R9.2 CWS/CMS Release Schedule - Update
All SPOCs, Technical Contacts, and Training Contacts:
UPDATE: The CWDS Executive Leadership Team has finalized the CWS/CMS Release 9.2 (R9.2) dates, moving out the timeline from the tentative schedule mentioned in the January 30, 2023, communication. The additional time will allow for R9.2 to be fully developed and tested using the C# code prior to the go-live date. The updated R9.2 schedule is:
Release 9.2 (R9.2)
The R9.1 schedule is unchanged.
_____________________________________________________________________________________________________
The CWDS Office and IBM continue to work on resolving all C# testing defects discovered during the Testing Phases. All critical and high defects, including those found in the County Test Workshop (CTW), have been resolved and IBM now is focusing their efforts on the remaining low to medium defects. To prevent rolling out R9.0 before it is ready and to allow for planning for production pilot and additional testing of R9.1 in C# code, the CWDS Executive Leadership Team has decided to move the go-live date for R9.0. However, knowing that Orgs have been waiting for other CWS/CMS development, the following decisions have been made:
Release 9.1 (R9.1)
Release 9.2 (R9.2)
CWDS is still determining the final release date for R9.2. Communications will be shared when the R9.2 details have been finalized.
Action Required
Contact CWDS Customer Relations for questions regarding the upcoming CWS/CMS release schedule.
UPDATE: The CWDS Executive Leadership Team has finalized the CWS/CMS Release 9.2 (R9.2) dates, moving out the timeline from the tentative schedule mentioned in the January 30, 2023, communication. The additional time will allow for R9.2 to be fully developed and tested using the C# code prior to the go-live date. The updated R9.2 schedule is:
Release 9.2 (R9.2)
- R9.2 County Test Workshop (CTW) is May 30, 2023 through June 8, 2023
- R9.2, using C# code, will have a mandatory release on Saturday, July 15, 2023
| R9.2 County Test Workshop (C#) | May 30, 2023 – June 8, 2023 |
| R9.2 Mandatory Go-Live (C#) | July 15, 2023 (Saturday) |
The R9.1 schedule is unchanged.
_____________________________________________________________________________________________________
The CWDS Office and IBM continue to work on resolving all C# testing defects discovered during the Testing Phases. All critical and high defects, including those found in the County Test Workshop (CTW), have been resolved and IBM now is focusing their efforts on the remaining low to medium defects. To prevent rolling out R9.0 before it is ready and to allow for planning for production pilot and additional testing of R9.1 in C# code, the CWDS Executive Leadership Team has decided to move the go-live date for R9.0. However, knowing that Orgs have been waiting for other CWS/CMS development, the following decisions have been made:
Release 9.1 (R9.1)
- R9.1, using the VB6 code, will be released on Saturday, February 25, 2023.
- An additional R9.1 CTW, using the C# code, will be scheduled for March 13, 2023, through March 24, 2023.
- Registration information for that CTW will be communicated from Customer Relations.
- An R9.1 Pilot, using the C# code, will be scheduled for April 10, 2023, through April 28, 2023.
- This R9.1 C# Pilot replaces the originally planned R9.0 C# Pilot.
- The R9.1 C# code has R9.0 C# embedded.
- R9.1, using the C# code, will have an optional release date of Wednesday, May 10, 2023.
R9.2 CTW is tentatively scheduled for May 1, 2023, through May 12, 2023.R9.2, using C# code, will have a mandatory release. The go-live date is tentatively scheduled for Saturday, June 10, 2023.
| R9.1 Mandatory Go-Live (VB6) | February 25, 2023 (Saturday) |
| R9.1 County Test Workshop (C#) | March 13, 2023 – March 24, 2023 |
| R9.1 Pilot (C#) | April 10, 2023 – April 28, 2023 |
| R9.1 Optional Go-Live (C#) | May 10, 2023 (Wednesday) |
| R9.2 County Test Workshop (C#) | |
| R9.2 Mandatory Go-Live (C#) |
CWDS is still determining the final release date for R9.2. Communications will be shared when the R9.2 details have been finalized.
Action Required
Contact CWDS Customer Relations for questions regarding the upcoming CWS/CMS release schedule.
CWDS Website Updates – Miscellaneous
All SPOCs, Technical Contacts, and Training Contacts:
Effective February 3, 2023, a new feature will be available on the CWDS Website along with an enhancement requested by counties.
New Feature - Search
A Search function will be added to the Navigation bar of the cwds.ca.gov public facing website and will be available to search for resources such as Content, Events, Single Point of Contact (SPOC) information and more. Searching for items in the County Logon section of the website is still under development and details will be shared once available.
Enhancement - Log Out
The website has been updated to display ‘Log Out’ once a user has successfully logged into the cwds.ca.gov website. This link displays only after a user is logged into the website which will give a visual aid to the user that they are logged in successfully. The user can also click the ‘Log Out’ link to log out of the website.
Action Required
Contact CWDS Customer Relations if you need assistance with accessing the cwds.ca.gov website or available features.
Effective February 3, 2023, a new feature will be available on the CWDS Website along with an enhancement requested by counties.
New Feature - Search
A Search function will be added to the Navigation bar of the cwds.ca.gov public facing website and will be available to search for resources such as Content, Events, Single Point of Contact (SPOC) information and more. Searching for items in the County Logon section of the website is still under development and details will be shared once available.
Enhancement - Log Out
The website has been updated to display ‘Log Out’ once a user has successfully logged into the cwds.ca.gov website. This link displays only after a user is logged into the website which will give a visual aid to the user that they are logged in successfully. The user can also click the ‘Log Out’ link to log out of the website.
Action Required
Contact CWDS Customer Relations if you need assistance with accessing the cwds.ca.gov website or available features.
CARES-Live 2.8.22 Production Release – January 12, 2023| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE JANUARY 12, 2023, CARES-Live 2.8.22 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 12, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.22:
CARES-Live Dashboard
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE JANUARY 12, 2023, CARES-Live 2.8.22 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, January 12, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.22:
CARES-Live Dashboard
- Currently, when an external system (e.g., LIS or CWS/CMS) connection goes down, the whole CARES-Live Application becomes unavailable to the user. Starting with Release 2.8.22, CARES-Live will implement changes to the dashboard so that if a particular feature is down, it will show a “Feature is currently unavailable“ warning message, but the rest of the CARES-Live application will still be accessible. This change shall prevent the Application becoming unavailable to the user.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Preparing Workstations for CWS/CMS Release 9.0 Pilot Week 1 - UPDATE
SPOCs and Technical Contacts for Placer, Sacramento, and San Francisco Counties:
December 28, 2022 UPDATE: There is a prerequisite for all workstations to run the R9.0 code, they must first have the following software installed on the workstation:
Please install the software listed above on every workstation identified as participating in the R9.0 Pilot prior to pushing the R9.0 code to the workstation. Remember, the plan is to have 15% of your County’s workstations participating in the Pilot during the first week.
FYI, the R9.0 will be staged during the evening of Friday, December 30, 2023, at the earliest. As a reminder, The Pilot begins on Tuesday, January 3, 2023. The R9.0 Pilot County – Technical Readiness Call is scheduled for 2:00 PM on that same date.
___________________________________________________________________________________
Thank you for volunteering to participate as a Pilot County for CWS/CMS Release 9.0. The Pilot Phase will begin on Tuesday, January 3, 2023, and conclude on Tuesday, January 24, 2023. The Pilot County Technical Readiness call is scheduled for Tuesday, January 3, 2023, at 2:00 PM.
Counties will not be expected to roll out this update to all of their users during the Pilot Phase. The plan is to limit the number of participants to approximately 15% of users within your county during the first week of the Pilot. During the second week, approximately another 15% of users will be added, bringing the total to 30%. Finally, during the third and final week of the Pilot, another 20% of users will be added per county, bringing the total to approximately 50% of users within the county using the updated R9.0 code.
Co-Existent Counties will need to push out the R9.0 code to the specific workstations each week. We suggest that you prepare by identifying which workstations will be receiving the new code each week.
IBM has provided an approximate total count of CWS/CMS workstations for each of the Pilot Counties:
For Sacramento, we ask about 67 workstations for the first week. Another 67 for the second week. And another 90 for the final week of the Pilot.
For San Francisco, we ask about 27 the first week. Another 27 for the second week. And another 36 for the final week of the Pilot.
Please be aware that as a Co-Existent County you might be requested to push out code more often once a week. Details are still being finalized and will be discussed during the Pilot County Technical Readiness call on January 3, 2023.
Action Required
Please make preparations for the R9.0 Pilot by identifying which workstations will receive the R9.0 code during each of the three weeks of the Pilot. Please contact Customer Relations if you have any questions.
December 28, 2022 UPDATE: There is a prerequisite for all workstations to run the R9.0 code, they must first have the following software installed on the workstation:
- .NetFramework v3.5
- .NetFramework v4.8
Please install the software listed above on every workstation identified as participating in the R9.0 Pilot prior to pushing the R9.0 code to the workstation. Remember, the plan is to have 15% of your County’s workstations participating in the Pilot during the first week.
FYI, the R9.0 will be staged during the evening of Friday, December 30, 2023, at the earliest. As a reminder, The Pilot begins on Tuesday, January 3, 2023. The R9.0 Pilot County – Technical Readiness Call is scheduled for 2:00 PM on that same date.
___________________________________________________________________________________
Thank you for volunteering to participate as a Pilot County for CWS/CMS Release 9.0. The Pilot Phase will begin on Tuesday, January 3, 2023, and conclude on Tuesday, January 24, 2023. The Pilot County Technical Readiness call is scheduled for Tuesday, January 3, 2023, at 2:00 PM.
Counties will not be expected to roll out this update to all of their users during the Pilot Phase. The plan is to limit the number of participants to approximately 15% of users within your county during the first week of the Pilot. During the second week, approximately another 15% of users will be added, bringing the total to 30%. Finally, during the third and final week of the Pilot, another 20% of users will be added per county, bringing the total to approximately 50% of users within the county using the updated R9.0 code.
Co-Existent Counties will need to push out the R9.0 code to the specific workstations each week. We suggest that you prepare by identifying which workstations will be receiving the new code each week.
IBM has provided an approximate total count of CWS/CMS workstations for each of the Pilot Counties:
- Placer – 83 workstations
- Sacramento – 450 workstations
- San Francisco – 180 workstations
For Sacramento, we ask about 67 workstations for the first week. Another 67 for the second week. And another 90 for the final week of the Pilot.
For San Francisco, we ask about 27 the first week. Another 27 for the second week. And another 36 for the final week of the Pilot.
Please be aware that as a Co-Existent County you might be requested to push out code more often once a week. Details are still being finalized and will be discussed during the Pilot County Technical Readiness call on January 3, 2023.
Action Required
Please make preparations for the R9.0 Pilot by identifying which workstations will receive the R9.0 code during each of the three weeks of the Pilot. Please contact Customer Relations if you have any questions.
California Department of Technology Service Desk Bulletin – Server Based Computing Services Servers Migration - December 3, 2022 | 6:00 AM – 2:00 PM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled a change window on Saturday, December 3, 2022, beginning at 6:00 AM and concluding at 2:00 PM. During the change window, CDT will migrate the Server Based Computing Services (SBCS) servers from the On-Prem Cloud (OPC) to Managed Cloud Services (MCS).
There will be a short disruption in service during the change window for CWS/CMS Citrix users, either physical tokens or ‘soft’ tokens.
Probation users connecting to the Token-less environment will not be impacted during this migration.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a change window on Saturday, December 3, 2022, beginning at 6:00 AM and concluding at 2:00 PM. During the change window, CDT will migrate the Server Based Computing Services (SBCS) servers from the On-Prem Cloud (OPC) to Managed Cloud Services (MCS).
There will be a short disruption in service during the change window for CWS/CMS Citrix users, either physical tokens or ‘soft’ tokens.
Probation users connecting to the Token-less environment will not be impacted during this migration.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
UPDATE:
In order to allow for more responses to this IE Query Form, we have extended the deadline to 11/30/22.
Please use this link to submit your responses: IE11 Query Form
If you have already submitted, please disregard this reminder.
____________________________________________________________________________________
November 7, 2022
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
All SPOCs, Technical Contacts, and Training Coordinators:
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a work around for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft.
The CWDS Project is planning to end support of IE11 in early 2023 for CWS/CMS and CARES-Live.
The CWDS Project is currently exploring Microsoft Edge as the possible browser to use instead of IE11. However, we would like to ask all counties to provide additional information, which will be useful in planning the next steps.
We have prepared a form to solicit that feedback from all counties regarding the use of IE11 for both CWS/CMS and CARES-Live applications.
Link to Form: IE11 Query Form
We are asking for a quick turnaround on this request for information. Please submit your responses no later than November 15, 2022.
Action Required
Please submit your IE11 Query Form no later than November 15, 2022.
In order to allow for more responses to this IE Query Form, we have extended the deadline to 11/30/22.
Please use this link to submit your responses: IE11 Query Form
If you have already submitted, please disregard this reminder.
____________________________________________________________________________________
November 7, 2022
End use of Internet Explorer (IE) 11 with CWS/CMS and CARES-Live - UPDATE
All SPOCs, Technical Contacts, and Training Coordinators:
On October 12, 2022, a communication was sent to all SPOCs and Technical Contacts regarding a work around for opening the CWS/CMS Training Portal directly within the preferred web browser since IE11 is out of support from Microsoft.
The CWDS Project is planning to end support of IE11 in early 2023 for CWS/CMS and CARES-Live.
The CWDS Project is currently exploring Microsoft Edge as the possible browser to use instead of IE11. However, we would like to ask all counties to provide additional information, which will be useful in planning the next steps.
We have prepared a form to solicit that feedback from all counties regarding the use of IE11 for both CWS/CMS and CARES-Live applications.
Link to Form: IE11 Query Form
We are asking for a quick turnaround on this request for information. Please submit your responses no later than November 15, 2022.
Action Required
Please submit your IE11 Query Form no later than November 15, 2022.
CWS-CARES Scheduled Maintenance – November 18, 2022| 5:00 PM – 6:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 18, 2022, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, November 18, 2022, beginning at 5:00 PM and concluding at 6:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance – November 2, 2022| 6:00 PM – 9:00 PM – UPDATE
All Pilot County RFA Implementation Coordinators and SPOCs:
November 2, 2022 UPDATE:
This maintenance has been cancelled and will be rescheduled. The new date and time will be shared in an updated communication once they become available.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
November 2, 2022 UPDATE:
This maintenance has been cancelled and will be rescheduled. The new date and time will be shared in an updated communication once they become available.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.