Update
CWS/CMS Release 9.1 Go-Live Update
All CWS and Probation SPOCs, Technical Contacts and Training Contacts:
The planned release date for CWS/CMS Release 9.1 has been rescheduled. The new release date for R9.1 has been finalized and updated below.
The tentative release date for R9.2 remains in April 2023. The final release date will be shared as soon as it becomes available.
Action Required
Contact the CWDS Customer Relations team if you have any questions regarding the CWS/CMS release schedules.
The planned release date for CWS/CMS Release 9.1 has been rescheduled. The new release date for R9.1 has been finalized and updated below.
The tentative release date for R9.2 remains in April 2023. The final release date will be shared as soon as it becomes available.
| CWS/CMS Release | Previous Scheduled Date | New Scheduled Date |
| R9.1 | January 2023 (Tentative) | March 11, 2023 (Final)
|
| R9.2 | April 2023 (Tentative) | April 2023 (Tentative) |
Action Required
Contact the CWDS Customer Relations team if you have any questions regarding the CWS/CMS release schedules.
CWS/CMS in Read-Only during Daylight Saving Time Change
All SPOCs and Technical Contacts:
The CWS/CMS application will be in read-only mode for one hour during the time change from Daylight Saving Time to Standard Time on Sunday, November 6, 2022. To prevent duplicate time stamps, users will not be able to save to the database starting at 1:00 AM, after the clocks have been moved back from 2:00 AM. The application will return to the normal read/write mode at 2:00 AM Standard Time.
This will not affect CARES-Live.
Action Required
Contact the IBM Help Desk (800-428-8268) if the CWS/CMS application has not returned to read/write mode after 2:00 AM Standard Time.
The CWS/CMS application will be in read-only mode for one hour during the time change from Daylight Saving Time to Standard Time on Sunday, November 6, 2022. To prevent duplicate time stamps, users will not be able to save to the database starting at 1:00 AM, after the clocks have been moved back from 2:00 AM. The application will return to the normal read/write mode at 2:00 AM Standard Time.
This will not affect CARES-Live.
Action Required
Contact the IBM Help Desk (800-428-8268) if the CWS/CMS application has not returned to read/write mode after 2:00 AM Standard Time.
CWS-CARES DATA CONVERSION - INVALID HEX CHARACTER REMOVAL
All SPOCS, Technical Contacts, and Data Quality Analysts:
During data conversion activities the CWS-CARES team identified a minor issue that is preventing some of the conversion jobs from successfully completing. Hexadecimal (Hex) characters have been found in a few records in the CWS/CMS database that cannot be converted during the data conversion process. It is important to note these invalid hex characters were not introduced by counties intentionally in the CWS/CMS and they do not reflect actual data. The solution is to remove the invalid hex characters to allow the data conversion process to complete, leaving the county data unaffected and the user experience unchanged. To date, only three (3) records out of over 222 million records have been impacted, and these few records were last updated over 20 years ago.
Going forward, we intend to fix issues of this type, without notification, in the interest of time. A log has been created to track any corrections made to remove invalid hex characters during the data conversion process and is stored in the Data Quality portal at CARES Migration Corrupt CWSCMS Data Log. This log will be updated if new occurrences of invalid hex characters require removal.
Action Required
This is an informational communication only and no action is required.
During data conversion activities the CWS-CARES team identified a minor issue that is preventing some of the conversion jobs from successfully completing. Hexadecimal (Hex) characters have been found in a few records in the CWS/CMS database that cannot be converted during the data conversion process. It is important to note these invalid hex characters were not introduced by counties intentionally in the CWS/CMS and they do not reflect actual data. The solution is to remove the invalid hex characters to allow the data conversion process to complete, leaving the county data unaffected and the user experience unchanged. To date, only three (3) records out of over 222 million records have been impacted, and these few records were last updated over 20 years ago.
Going forward, we intend to fix issues of this type, without notification, in the interest of time. A log has been created to track any corrections made to remove invalid hex characters during the data conversion process and is stored in the Data Quality portal at CARES Migration Corrupt CWSCMS Data Log. This log will be updated if new occurrences of invalid hex characters require removal.
Action Required
This is an informational communication only and no action is required.
CARES-Live Training Environment Scheduled Maintenance – November 4, 2022| 3:00 PM – 5:00 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, November 4, 2022, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.21 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, November 4, 2022, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.21 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES (CARES) Version 1 (V1) Training Approach
All Child Welfare Directors, all Probation Chiefs, Office of Tribal Affairs, and CDSS Training Bureau
CC: All SPOCs and Training Coordinators
The CARES project has been performing analysis over the past several months with support from Organizations’ (Orgs’) representatives to determine how CARES Version 1 (V1) training will be delivered to all Orgs as the CWS/CMS replacement. We would like to extend our sincere thanks and appreciation to all Org and CDSS Regional Training Academy (RTA) representatives that participated and contributed input to help inform this important decision.
On October 20th, 2022, the CARES Board of Directors elected to proceed with a CARES V1 hybrid training approach that will support the delivery of training to all Orgs. In alignment with the County Welfare Directors Association (CWDA), Tribal Consultation, and the CARES project, this hybrid approach will facilitate a partnership across the RTA, Juvenile Probation, Orgs, and the CARES project training team to deliver CARES V1 training statewide.
The training approach is intended to add the following benefits:
The project will continue to share details on a regular basis around CARES V1 training planning and coordination through a variety of communication forums and methods to keep Orgs informed.
Action Required
No action needed.
CC: All SPOCs and Training Coordinators
The CARES project has been performing analysis over the past several months with support from Organizations’ (Orgs’) representatives to determine how CARES Version 1 (V1) training will be delivered to all Orgs as the CWS/CMS replacement. We would like to extend our sincere thanks and appreciation to all Org and CDSS Regional Training Academy (RTA) representatives that participated and contributed input to help inform this important decision.
On October 20th, 2022, the CARES Board of Directors elected to proceed with a CARES V1 hybrid training approach that will support the delivery of training to all Orgs. In alignment with the County Welfare Directors Association (CWDA), Tribal Consultation, and the CARES project, this hybrid approach will facilitate a partnership across the RTA, Juvenile Probation, Orgs, and the CARES project training team to deliver CARES V1 training statewide.
The training approach is intended to add the following benefits:
- Leverages benefits of each training organization/team and can be customized to meet the needs of each Org, providing an optimal training delivery approach.
- Enables training tailored to meet the needs of Orgs based on Org, RTA and Probation trainers’ knowledge of and experience with Orgs.
- Optimizes training delivery by capitalizing on both the project training team expertise in CARES and the Orgs, RTA and Probation trainers experience with CWS/CMS and child welfare practice in the Orgs.
The project will continue to share details on a regular basis around CARES V1 training planning and coordination through a variety of communication forums and methods to keep Orgs informed.
Action Required
No action needed.
California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching– October 28-29, 2022| 7:00 PM – 6:00 AM
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, October 28, 2022, at 7:00 PM and concludes on Saturday, October 29, 2022, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, October 28, 2022, at 7:00 PM and concludes on Saturday, October 29, 2022, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Data Quality Virtual Workshop – Fall 2022
Data Quality Analysts and CWS SPOCs:
CWDS is inviting county staff to the Fall 2022 Data Quality Virtual (DQ) Workshop. This workshop will be held remotely only, using the WebEx online meeting portal. The workshop will be held on two dates:
SBC Soft Token Use
Once registration has closed on Friday, November 4, 2022, Customer Relations will schedule a WebEx meeting with the tester and their County IT Contact. The purpose of this meeting will be to make sure that your County IT can configure your workstation with the needed software and any other required configurations. If this cannot be accomplished, your registration in this DQ workshop cannot be accommodated.
Action Required
Complete the registration process by submitting the online form by November 4, 2022. It is found on the DQ Portal and the attached flyer. Here is a direct link to the online registration form found on the DQ Portal.
CWDS is inviting county staff to the Fall 2022 Data Quality Virtual (DQ) Workshop. This workshop will be held remotely only, using the WebEx online meeting portal. The workshop will be held on two dates:
- Tuesday, November 29, 2022
- Wednesday, November 30, 2022
SBC Soft Token Use
Once registration has closed on Friday, November 4, 2022, Customer Relations will schedule a WebEx meeting with the tester and their County IT Contact. The purpose of this meeting will be to make sure that your County IT can configure your workstation with the needed software and any other required configurations. If this cannot be accomplished, your registration in this DQ workshop cannot be accommodated.
Action Required
Complete the registration process by submitting the online form by November 4, 2022. It is found on the DQ Portal and the attached flyer. Here is a direct link to the online registration form found on the DQ Portal.
CARES-Live 2.8.21 Production Release – October 27, 2022| 6:00 PM – 9:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE OCTOBER 27, 2022, CARES-Live 2.8.21 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, October 27, 2022, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes that are not visible to CARES-Live users. Users will not be able to access the CARES-Live application during the scheduled outage.
CARES-Live 2.8.21:
CARES-Live
- The goal of this release is to provide ongoing CARES-Live maintenance, infrastructure updates and security patches not visible to CARES-Live users.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Scheduled Maintenance – October 28, 2022| 5:00 PM – 8:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, October 28, 2022, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, the RFA Key Performance Indicator (KPI) reports will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, October 28, 2022, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, the RFA Key Performance Indicator (KPI) reports will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS-CARES Hot Fix 0.6.2 – October 26, 2022| 5:00 PM – 6:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
A CWS-CARES issue was identified that prevented users from creating person records for “Other” adults in the home using the ‘Create Person’ button on that other adult. When clicking ‘Create Person’ a non-visible box would pop-up and the only option was to close the window.
Approval has been received by our leadership, on the condition that all regression testing has successfully completed by the morning of Monday, October 24, 2022, to deploy a hot fix to resolve this issue on Wednesday, October 26, 2022. The maintenance window will begin at 5:00 PM and conclude at 6:00 PM. CWS-CARES will not be accessible during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
A CWS-CARES issue was identified that prevented users from creating person records for “Other” adults in the home using the ‘Create Person’ button on that other adult. When clicking ‘Create Person’ a non-visible box would pop-up and the only option was to close the window.
Approval has been received by our leadership, on the condition that all regression testing has successfully completed by the morning of Monday, October 24, 2022, to deploy a hot fix to resolve this issue on Wednesday, October 26, 2022. The maintenance window will begin at 5:00 PM and conclude at 6:00 PM. CWS-CARES will not be accessible during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
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