CARES SPOCs, CARES Technical Contacts, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:
This is the July 6 update regarding the CWS-CARES Production Simulation (Prod Sim) and additional updates as we track toward our CWS-CARES Version 1 Go-Live on October 26, 2026.
Attached to this post are two linked documents:
- How to Access & Self-Enroll in Enablement Guide
- The CWS-CARES Prod Sim and Environment Status document
The How to Access & Self-Enroll in Enablement Guide explains how to sign up for CWS-CARES training. Non Train-the-Trainer (TTT) users should follow their role-based learning path, and consult their county training coordinator if needed. TTT users will receive separate communication soon regarding their specific Enablement programs.
The CWS-CARES Prod Sim and Environment Status is a detailed document outlining the current capabilities, limitations, and system status as of July 6 for CWS-CARES Prod Sim and other environments. This resource is designed to provide clarity on what to expect, what has changed, and how to understand the current system behavior.
Please note that the attachment is a living document. We will refresh this framework regularly, with the next update scheduled for August 4.
The CWS-CARES Prod Sim and Environment Status document covers:
Prod Sim
- Prod Sim (CARES100) Revised Onboarding Approach: The onboarding approach is revised with all users being added to the CWS-CARES Prod Sim environment in phases between July 6th and July 16th. Individual counties have full control over their participants and the timing of their Prod Sim activities.
- CWS-CARES Support and Data Security Protocols: To protect the case data in the Prod Sim environment, users must strictly redact PII/PHI from support tickets, prohibit screenshots or recordings during screen shares, and utilize secure transmission methods for all data transfers.
- CWS-CARES Prod Sim Support Options: Support is available for system usage, technical issues, and feedback through daily Microsoft Teams office hours, regional clinics, and dedicated weekday email channels across six regions.
- Known & Expected Issues, Current System Behavior: Highlights of known and expected issues, and current system behaviors users might encounter, focusing primarily on data-related issues.
- Resolved Issues: A summary of resolved bugs and defects. Users should report these if any unexpected behavior persists within these specific areas.
- Open/Reported Issues, Capabilities Not Available on July 6: A generalized overview of current Prod Sim issues classified by subject area; please note this does not represent the entirety of all reported active issues.
- Forms Status: A dedicated status update on the readiness and functionality of project forms.
Environment Specifications
- We are sharing information on the current operational status and specifications of the CWS-CARES environments including configuration, data sets, access rights, and feature availability.
We acknowledge how critical this information is to your planning, and we remain fully committed to partnering with you to ensure a smooth transition. We will continue to keep you informed with our next update scheduled for August 4. Thank you for your ongoing commitment to preparing your teams for the V1 Go-Live.
Action Required
No action is required.
Please contact Customer Relations for questions.