CDT

CWDS: CDT Service Desk Bulletin – Security Certificate Update - Sept. 19, 2026 | 2AM - 4AM

September 11, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a Sectigo security certificate update. The update is scheduled for Thursday, September 19, 2026, beginning at 2:00 AM and concluding at 4:00 AM.

Following the security update, a small subset of users, when connecting to the CWS/CMS Mainframe SOC LPAR, may receive a prompt to accept the new Sectigo certificate as a trusted resource. We are sharing this bulletin to inform these users that they have to accept the certificate if they do receive this prompt.
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Service Desk Bulletin

Subject: Security Certificate Update for soc.cahwnet.gov

Reference Number:

CHG0093427

Event Date/Time:

09/17/2026 @ 02:00 AM

Start Date/Time:

09/17/2026 @ 02:00 AM

End Date/Time:

09/17/2026 @ 04:00 AM

Summary: CDT will apply a new Sectigo security certificate for soc.cahwnet.gov. There will be no change to the signer (root/intermediate).

Action Requested: Customers connecting to the listed LPARs are encouraged to test their applications to ensure connectivity is working as expected once the new security certificate is applied.

Who is Affected: Both Internal and external CWS mainframe customers that directly target connections to CWS via: soc.cahwnet.gov.

What to Expect: Some TN3270 emulation and FTP client software may prompt for user action to accept the new certificate as a trusted resource. Clients should accept the new certificates and proceed as normal.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
-----------------------

Action Required

Users need to accept the new Sectigo security certificate, if they are prompted to do so.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, CWDS, Bulletin

CWS/CMS & CARES-Live: CDT Service Desk Bulletin – Edge Router Code Upgrade

September 11, 2026 Communications

All SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled an upgrade on their customer edge routers. The upgrade window occurs on Sunday, September 20, 2026, beginning at 7:00 AM and concluding at 3:00 PM.

The CWS/CMS and CARES-Live applications will experience outages lasting a total of one or two hours within the scheduled upgrade window.

Remote access via a Virtual Private Network (VPN) to the applications will not be impacted. Server Based Computing (SBC) users, if accessing through VPN/Zscaler, will also not be impacted.

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Service Desk Bulletin

Subject: Upgrading the code on CDT Customer Edge Routers.

Reference Number:

CHG0093455

Event Date/Time:

09/20/2026 @ 07:00 AM

Start Date/Time:

09/20/2026 @ 07:00 AM

End Date/Time:

09/20/2026 @ 03:00 PM

Summary: CDT engineers will upgrade the code on 24 customer edge routers.

Action Requested: Customers are encouraged to test their connectivity after the maintenance window.

Who is Affected: 

CDE - California Department of Education

CWDS - Child Welfare Digital Services

CSAC - California Student Aid Commission

CSD - Department of Community Services and Development

DCSS - Department of Child Support Services

CTC - Commission on Teacher Credentialing

CDFA - Department of Food and Agriculture

DHCS - Department of Health Care Services

DOF - Department of Finance

EDD - Employment Development Department

CALEPA - Environmental Protection Agency

HCD - Department of Housing and Community Development

CSL - California State Library

DMHC - Department of Managed Health Care

MHSOAC - Mental Health Services Oversight and Accountability Commission

Cal OES - Governor's Office of Emergency Services

SCO - State Controller's Office

CAHSRA - High-Speed Rail Authority

OSPD - California State Public Defenders

ALRB - Agricultural Labor Relations Board

Go-Biz - Governor's Office of Business and Economic Development

STO - State Treasurer's Office

What to Expect: Customer routers require multiple reload and will be down 1-2 hours during the maintenance window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
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Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance

September 09, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 26, 2026, at 8:00 PM and concludes on Sunday, September 27, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
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Service Desk Bulletin

Subject: SAFE Cloud Service Scheduled Maintenance – Monthly Patching

Reference Number:

CHG0093445

Event Date/Time:

09/26/2026 @ 08:00 PM

Start Date/Time:

09/26/2026 @ 08:00 PM

End Date/Time:

09/27/2026 @ 02:00 AM

Summary: SAFE Cloud service – scheduled maintenance

Action Requested: All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe.

Who is Affected: All users of the SAFE Cloud service

What to Expect: SAFE Cloud service will be unavailable during the stated maintenance timeframe

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
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Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

 
CWS/CMS, CDT, Bulletin

CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers

September 08, 2026 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 26, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Subject: Standard Monthly Operating System (OS) Security Patches to Server Based Computing Services (SBCS) Infrastructure Servers

Reference Number:

CHG0093337

Event Date/Time:

09/26/2026 @ 06:00 AM

Start Date/Time:

09/26/2026 @ 06:00 AM

End Date/Time:

09/26/2026 @ 10:00 AM

Summary: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users

What to Expect: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
 

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 4-5, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, September 4, 2026, at 10:00 PM, and concluding on Saturday, September 5, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093275

Event Date/Time:

09/04/2026 @ 10:00 PM

Start Date/Time:

09/04/2026 @ 10:00 PM

End Date/Time:

09/05/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (75 Diamond Valley Road, Markleeville CA 96120 / 1415 Sheriff Cady Lane, Susanville CA 96130 / 880 Northcrest Drive, Crescent City CA 95531 / 51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

---------------------------------------------
Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance - Sept 3-4, 2026 | 10PM - 5AM

September 02, 2026 Communications

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Thursday, September 3, 2026, at 10:00 PM, and concluding on Friday, September 4, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0093274

Event Date/Time:

09/03/2026 @ 10:00 PM

Start Date/Time:

09/03/2026 @ 10:00 PM

End Date/Time:

09/04/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (51 Industrial Parkway, Weaverville CA 96093 / 1600 Chestnut Street, Susanville CA 96130 / 75 Diamond Valley Road, Markleeville CA 96120 / 880 Northcrest Drive, Crescent City CA  95531)

What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
--------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers

August 26, 2026 Communications

California Department of Technology Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 29, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
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Subject: Standard Monthly Operating System Security Patches to SBCS Infrastructure Servers.

Reference Number:

CHG0092985

Event Date/Time:

08/29/2026 @ 06:00 AM

Start Date/Time:

08/29/2026 @ 06:00 AM

End Date/Time:

08/29/2026 @ 10:00 AM

Standard Monthly Operating System (OS) Security Patches to Server Based Computing Services (SBCS) Infrastructure Servers

Summary: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users

What to Expect: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

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Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin – Windows Monthly Patching

August 14, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, September 18, 2026, at 6:00 PM and concludes on Saturday, September 19, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.
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Subject: Windows Monthly Patching

Reference Number:

CHG0083234

Event Date/Time:

Friday, 09/18/2026 @ 06:00 PM

Start Date/Time:

Friday, 09/18/2026 @ 06:00 PM

End Date/Time:

Saturday, 09/19/2026 @ 01:00 AM

Summary: CDT will perform monthly Microsoft security patching and preventative maintenance on all Windows servers hosted at the Gold Camp and Vacaville campuses.  During this time, all Windows servers will be rebooted.

Please note that this activity occurs within the Preventative Maintenance and Patching Schedules | CDT Services (ca.gov).
 

Who is Affected: All customers using Windows Hosting Managed Services.

What to Expect: Windows servers will reboot.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
--------------------------------

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

CWS/CMS, CDT, Bulletin

CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance

August 12, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 22, 2026, at 8:00 PM and concludes on Sunday, August 23, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
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Subject: SAFE Cloud Service Scheduled Maintenance – Monthly Patching

Reference Number:

CHG0092569

Event Date/Time:

08/22/2026 @ 08:00 PM

Start Date/Time:

08/22/2026 @ 08:00 PM

End Date/Time:

08/23/2026 @ 02:00 AM

Summary: SAFE Cloud service – scheduled maintenance and retiring of SSH cryptographic algorithms

Action Requested:

  • All users currently using the SSH cryptographic algorithms listed below when connecting to SAFE must test their connection higher cipher prior to 08/22/26.
  • All users not familiar with ciphers or do not have access configuring ciphers, please reach out to your IT support for assistance.
  • All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe.

Who is Affected: All users of the SAFE Cloud service

What to Expect:

  • SAFE Cloud service will be unavailable during the stated maintenance timeframe
  • As part of our ongoing commitment to security and compliance with industry best practices, we will be disabling the following SSH cryptographic algorithms

SSH Cipher Suites:

3des-ctr, arcfour, arcfour128, arcfour256

SSH MAC:

hmac-md5, hmac-md5-96, hmac-md5-etm@openssh.com, hmac-sha1, hmac-sha1-96, hmac-sha1-etm@openssh.com

SSH Key Exchange Algorithms:

diffie-hellman-group14-sha1, diffie-hellman-group1-sha1, diffie-hellman-group-exchange-sha1, rsa1024-sha1

SSH Public Keys:

ssh-dss, ssh-dss-cert-v01@openssh.com, ssh-rsa, ssh-rsa-cert-v01@openssh.com, x509v3-sign-dss, x509v3-sign-rsa, x509v3-sign-rsa-sha1, x509v3-ssh-dss, x509v3-ssh-rsa

  • Effective 08/23/2026, connection to SAFE using the retired SSH cryptographic algorithms will fail
 

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Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin – Verizon Higher Level Network Outage - RESOLVED

August 06, 2026 Communications

ALL SPOCs and Technical Contacts:

August 6, 2026 UPDATE: The California Department of Technology (CDT) has reported that Verizon has confirmed that all circuits are back up and that service has been restored.

_______________________________________________________

The California Department of Technology (CDT) has reported a higher level Verizon network outage impacting network access to several counties. The CWDS office has received reports of routers being either down or having slower processing times.

There is currently no estimated time of resolution. Additional updates will be provided as new information is received.

Action Required

CWS/CMS: If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live: If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Update, CARES, CDT, CWS-CARES, Bulletin