CDT

CDT Service Desk Bulletin – Amazon Web Services Migration - UPDATE

October 20, 2026 Communications

ALL SPOCs and Technical Contacts:

October 20, 2026, UPDATE: In addition to the previously reported brief interruptions to internet connectivity during the scheduled CDT migration window, the CARES-Live application will not be available to users on Wednesday, October 28, 2026, between 9:00 PM and 11:59 PM.

There is no anticipated impact to the CWS/CMS application from this migration activity.

________________________________________________________________________________________________________________

The California Department of Technology (CDT) has scheduled a migration to new 100G Amazon Web Services (AWS) public peering links. The migration window occurs on Wednesday, October 28, 2026, beginning at 9:00 PM and concluding at 11:59 PM.

The migration activity may cause brief interruptions of internet connectivity within the scheduled migration window.

--------------------------------

Service Desk Bulletin

Subject: Migrate San Jose AWS Public Peering to 100G Links

Reference Number:

CHG0094032

Event Date/Time:

10/28/2026 @ 09:00 PM

Start Date/Time:

10/28/2026 @ 09:00 PM

End Date/Time:

10/28/2026 @ 11:59 PM
 

Summary: Migrating to new 100G AWS public peering links

Action Requested: None

Who is Affected: CDT Internet Customers

What to Expect: Brief delay in public bound AWS traffic

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
--------------------------------

Action Required

Contact the IBM Help Desk (800-428-8268) to report any issues after the maintenance window has concluded.

 
Update, Maintenance, CDT, CARES-Live

CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers

October 16, 2026 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, October 31, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
----------------

Service Desk Bulletin

Subject: Standard Monthly Operating System Security Patches to SBCS Infrastructure Servers.

Reference Number:

CHG0094505

Event Date/Time:

10/31/2026 @ 06:00 AM

Start Date/Time:

10/31/2026 @ 06:00 AM

End Date/Time:

10/31/2026 @ 10:00 AM

Standard Monthly Operating System (OS) Security Patches to Server Based Computing Services (SBCS) Infrastructure Servers

Summary: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users

What to Expect: CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. This process will take place during the Scheduled Preventative Maintenance Window.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
----------------

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

Maintenance, CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

October 16, 2026 Communications

All SPOCs and Technical Contacts in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Tuesday, October 20, 2026, at 9:00 PM, and concluding on Wednesday, October 21, 2026, at 2:00 AM. Users at the listed site may experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
----------------------------------

Service Desk Bulletin

Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0094506

Event Date/Time:

10/20/2026 @ 09:00 PM

Start Date/Time:

10/20/2026 @ 09:00 PM

End Date/Time:

10/21/2026 @ 02:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer site may experience downtime within the 5 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (4963 10th Street, Mariposa 95338 / 5362 Lemee Lane, Mariposa 95338)
  • Department of Health Care Services (4963 10th Street, Mariposa 95338)

What to Expect: The listed customer site may experience downtime within the 5 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
----------------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 
Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CWS/CMS: CDT Service Desk Bulletin – Windows Monthly Patching

October 14, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, November 13, 2026, at 6:00 PM and concludes on Saturday, November 14, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.
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Service Desk Bulletin

Subject: Windows Monthly Patching

Reference Number:

CHG0083239

Event Date/Time:

Friday, 11/13/2026 @ 06:00 PM

Start Date/Time:

Friday, 11/13/2026 @ 06:00 PM

End Date/Time:

Saturday, 11/14/2026 @ 01:00 AM

Summary: CDT will perform monthly Microsoft security patching and preventative maintenance on all Windows servers hosted at the Gold Camp and Vacaville campuses.  During this time, all Windows servers will be rebooted.

Please note that this activity occurs within the Preventative Maintenance and Patching Schedules | CDT Services (ca.gov).

Who is Affected: All customers using Windows Hosting Managed Services.

What to Expect: Windows servers will reboot.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
--------------------------------------------

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

Maintenance, CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin – Amazon Web Services Migration

October 13, 2026 Communications

ALL SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled a migration to new 100G Amazon Web Services (AWS) public peering links. The migration window occurs on Wednesday, October 28, 2026, beginning at 9:00 PM and concluding at 11:59 PM.

The migration activity may cause brief interruptions of internet connectivity within the scheduled migration window.
-----------------------------------------------

Service Desk Bulletin

Subject: Migrate San Jose AWS Public Peering to 100G Links

Reference Number:

CHG0094032

Event Date/Time:

10/28/2026 @ 09:00 PM

Start Date/Time:

10/28/2026 @ 09:00 PM

End Date/Time:

10/28/2026 @ 11:59 PM
 

Summary: Migrating to new 100G AWS public peering links

Action Requested: None

Who is Affected: CDT Internet Customers

What to Expect: Brief delay in public bound AWS traffic

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
-----------------------------------------------

Action Required

Contact the IBM Help Desk (800-428-8268) to report any issues after the maintenance window has concluded.

Maintenance, CDT, Bulletin

CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance

October 12, 2026 Communications

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, October 24, 2026, at 8:00 PM and concludes on Sunday, October 25, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
-----------------------------------------

Service Desk Bulletin

Subject: SAFE Cloud Service Scheduled Maintenance – Monthly Patching.

Reference Number:

CHG0094350

Event Date/Time:

10/24/2026 @ 08:00 PM

Start Date/Time:

10/24/2026 @ 08:00 PM

End Date/Time:

10/25/2026 @ 02:00 AM

Summary: SAFE Cloud service – scheduled maintenance.

Action Requested: All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe.

Who is Affected: All users of the SAFE Cloud service.

What to Expect: SAFE Cloud service will be unavailable during the stated maintenance timeframe.

If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov.
-----------------------------------------

Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

Maintenance, CWS/CMS, CDT, Bulletin

CWS/CMS: CDT Service Desk Bulletin – Upgrade NetScaler Firmware to Mitigate Reported Security Vulnerability for Issues Regarding CVE-2026-88779 - UPDATE

October 12, 2026 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

October 12, 2026 UPDATE: The Server Based Computing Services (SBCS) team of the California Department of Technology (CDT) has scheduled an upgrade NetScaler Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779.This upgrade will occur on Saturday, October 17, 2026, Tuesday, October 13, 2026, beginning at 6:00 PM and concluding at 10:00 PM. During the upgrade window, users may be kicked out of, or unable to log in to, Citrix SBC.

_______________________________________________

The Server Based Computing Services (SBCS) team of the California Department of Technology (CDT) has scheduled an upgrade NetScaler Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779.This upgrade will occur on Saturday, October 17, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the upgrade window, users may be kicked out of, or unable to log in to, Citrix SBC.

----------------------------------------------------

Service Desk Bulletin

Subject: Upgrade Netscalers Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779.

Reference Number:

CHG0094158

Event Date/Time:

10/13/2026 @ 06:00 PM

Start Date/Time:

10/13/2026 @ 06:00 PM

End Date/Time:

10/13/2026 @ 10:00 PM
 

Summary: CDT will apply Upgrade All Netscalers Firmware to mitigate reported Security Vulnerability.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users.

What to Expect: Citrix services will be unavailable during the maintenance window. Active sessions may be disconnected, and users will be unable to access Citrix applications until maintenance is complete.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
----------------------------------------------------

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

Maintenance, CWS/CMS, CDT, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

October 12, 2026 Communications

All SPOCs and Technical Contacts in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, October 13, 2026, beginning at 12:00 Midnight, and concluding at 6:00 AM. Users at the listed site may experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
______________________________

Service Desk Bulletin

Subject: CGEN Vendor Verizon Maintenance

Reference Number:

CHG0094327

Event Date/Time:

10/13/2026 @ 12:00 AM

Start Date/Time:

10/13/2026 @ 12:00 AM

End Date/Time:

10/13/2026 @ 06:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer site may experience downtime within the 6 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (4963 10th Street. Mariposa, CA 95338) (5362 Lemee Lane. Mariposa, CA 95338)
  • Department Of Technology (3101 Gold Camp Drive. Rancho Cordova, CA 95670)

What to Expect: The listed customer site may experience downtime within the 6-hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
______________________________

Action

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

Maintenance, CWS/CMS, CDT, CARES-Live, Bulletin

CDT Service Desk Bulletin – Upgrade NetScaler Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779

October 08, 2026 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

The Server Based Computing Services (SBCS) team of the California Department of Technology (CDT) has scheduled an upgrade NetScaler Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779.This upgrade will occur on Saturday, October 17, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the upgrade window, users may be kicked out of, or unable to log in to, Citrix SBC.
____________________________

Service Desk Bulletin

Subject: Upgrade NetScaler Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779.

Reference Number:

CHG0094158

Event Date/Time:

10/17/2026 @ 06:00 AM

Start Date/Time:

10/17/2026 @ 06:00 AM

End Date/Time:

10/17/2026 @ 10:00 AM

Upgrade All NetScaler’s Firmware to mitigate reported Security Vulnerability for Issues regarding CVE-2026-88779

Summary: CDT will apply Upgrade All NetScaler’s Firmware to mitigate reported Security Vulnerability.

Action Requested: Please close out all unused applications and log off from the Citrix system if you are not active.

Who is Affected: All SBCS Users

What to Expect: Citrix services will be unavailable during the maintenance window. Active sessions may be disconnected, and users will be unable to access Citrix applications until maintenance is complete.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.

____________________________
​​​​​​​
Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

Maintenance, CDT, Bulletin

CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance

October 01, 2026 Communications

All SPOCs and Technical Contacts in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance, beginning on Friday, October 2, 2026, at 11:00 PM, and concluding on Saturday, October 3, 2026, at 5:00 AM. Users at the listed site may experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
------------------------------

Service Desk Bulletin

Subject: CGEN Verizon Scheduled Maintenance

Reference Number:

Change Request CHG0094059

Event Date/Time:

10/02/2026 @ 11:00 PM

Start Date/Time:

10/02/2026 @ 11:00 PM

End Date/Time:

10/03/2026 @ 05:00 AM

Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer site may experience downtime within the 6 hour window during the Verizon scheduled maintenance.

Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed.

Who is Affected:

  • Office of Systems Integration (4963 10th Street, Mariposa 95338 / 5362 Lemee Lane, Mariposa 95338)
  • Department of Health Care Services (4963 10th Street, Mariposa 95338)

What to Expect: The listed customer site may experience downtime within the 6 hour window during the Verizon scheduled maintenance.

If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov.
------------------------------

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users

Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.

 
Maintenance, CDT, Bulletin