All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, July 26, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CDT
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, July 20, 2025, at 8:00 PM and concludes on Sunday, July 21, 2025, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, July 20, 2025, at 8:00 PM and concludes on Sunday, July 21, 2025, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance - June 22, 8 PM - June 23, 2 AM
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 22, 2025, at 8:00 PM and concludes on Sunday, June 23, 2025, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 22, 2025, at 8:00 PM and concludes on Sunday, June 23, 2025, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, June 28, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, June 28, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – OTech Managed Storage as a Service (StaaS) upgrade at Gold
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance on Sunday, June 1, 2025, beginning at 9:00 AM and concluding at 12:00 PM. During the maintenance window, the OTech Open System Storage team will be updating the firmware on the Gold Camp STaaS NetApp Storage. There is no anticipated outage for this maintenance.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Sunday, June 1, 2025, beginning at 9:00 AM and concluding at 12:00 PM. During the maintenance window, the OTech Open System Storage team will be updating the firmware on the Gold Camp STaaS NetApp Storage. There is no anticipated outage for this maintenance.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Major Incident Status - Network outage - SERVICE RESTORED
All SPOCs and Technical Contacts:
May 30, 2025 at 8:05 AM - UPDATE: The California Department of Technology (CDT) has reported that service has been successfully restored. If you are still experiencing any connectivity issues, please contact the IBM Help Desk.
______________________________________________________________________________________
CDT has received reports that the Network is inaccessible. Verizon has confirmed a major outage due to a fiber cut. There is currently no estimate of when access will be restored. Updates will be sent out as new information is received.
Action Required
If users experience any issues with CWS/CMS, CARES-Live or CARES RFA, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
May 30, 2025 at 8:05 AM - UPDATE: The California Department of Technology (CDT) has reported that service has been successfully restored. If you are still experiencing any connectivity issues, please contact the IBM Help Desk.
______________________________________________________________________________________
CDT has received reports that the Network is inaccessible. Verizon has confirmed a major outage due to a fiber cut. There is currently no estimate of when access will be restored. Updates will be sent out as new information is received.
Action Required
If users experience any issues with CWS/CMS, CARES-Live or CARES RFA, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: California Department of Technology Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers, May 31, 2025 | 6 AM - 10 AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, May 31, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, May 31, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers - March 29, 2025 | 6 AM - 10 AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 29, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 29, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance, Feb.19, 2025 | 12 AM - 6 AM
All SPOCs and Technical Contacts in Mariposa County:
The California Department of Technology (CDT) has scheduled maintenance on Wednesday, February 19, 2025, beginning at 12:01 AM and concluding at 6:00 AM. Users at the listed site will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance on Wednesday, February 19, 2025, beginning at 12:01 AM and concluding at 6:00 AM. Users at the listed site will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: CDT Service Desk Bulletin - GC IBM SVC upgrade
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance on Sunday, February 2, 2025, beginning at 7:00 AM and concluding at 11:00 AM. During the maintenance window, there is no anticipated outage.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Sunday, February 2, 2025, beginning at 7:00 AM and concluding at 11:00 AM. During the maintenance window, there is no anticipated outage.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If unable to find a specific Bulletin, please contact Communications.